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- Tasks: Provide 1st and 2nd line IT support in a creative macOS environment.
- Company: Join a vibrant tech team dedicated to innovation and creativity.
- Benefits: Competitive salary, hybrid working model, and continuous learning opportunities.
- Why this job: Combine your passion for tech with a supportive and dynamic work culture.
- Qualifications: Experience in IT support, especially with macOS and Windows systems.
- Other info: Diverse and inclusive workplace celebrating differences and fostering growth.
The predicted salary is between 32000 - 35000 £ per year.
Are you passionate about technology and looking for an exciting IT Helpdesk Analyst role where you can grow and develop your skills? If so, you’ll want to join this creative and dynamic team! As a macOS IT Helpdesk Analyst, you will play a crucial role in providing 1st and 2nd line technical support to a vibrant team of nearly 200 employees. This hands-on macOS IT support position will involve solving and managing both simple and complex IT issues, supporting a Mac-based environment with Jamf and some Windows support as well. You’ll be the go-to person for anything IT-related, ensuring smooth operations for the team!
Key Responsibilities:
- Provide technical support for macOS, Jamf, Windows 11, Adobe Creative Cloud (Illustrator, Photoshop, etc.), Keynote, MS Office 365 (Outlook, PowerPoint, Excel, Teams, OneDrive), and video conferencing platforms.
- Resolve IT support tickets and perform onboarding and offboarding of staff and freelancers.
- Support both in-office and remote employees, including troubleshooting hardware and software issues.
- Set up meetings, manage print requests, and provide physical IT assistance when needed.
- Work within a team to keep operations running smoothly, ensuring excellent customer service and IT support.
What you’ll bring to this IT Helpdesk Analyst role:
- Strong experience in 1st and 2nd line IT support, including Mac and Windows systems.
- Excellent knowledge of desktop support, Adobe Creative Cloud, MS Office 365, and video conference platforms.
- JAMF experience would be beneficial.
- A passion for technology with the ability to multitask and work under pressure.
- Excellent communication and interpersonal skills to support users at all levels.
- A methodical and diligent approach to your work with great attention to detail.
Why this IT Helpdesk Analyst role is great for you:
- Creative Culture: Work in a vibrant and innovative environment where creativity meets technology.
- Learning and Development: Opportunities for growth, training, and continuous development.
- Hybrid Working Model: A flexible approach to working from home and in the office.
- On-site Support: Initially working in the office 4 days a week, with the potential to reduce to 3 days as the team grows.
- Salary: £32,000-£35,000 per annum.
If you’re looking for a role that combines technical expertise with a creative, supportive environment, apply to this IT Helpdesk Analyst role today!
IT Helpdesk Analyst - macOS and Jamf in London employer: Eligo Recruitment
Contact Detail:
Eligo Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Helpdesk Analyst - macOS and Jamf in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the tech world, especially those who work with macOS or Jamf. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Show off your skills! If you’ve got experience with Adobe Creative Cloud or MS Office 365, create a mini portfolio showcasing your best work. This can really set you apart during interviews.
✨Tip Number 3
Prepare for the interview by brushing up on common IT support scenarios. Think about how you’d troubleshoot issues with macOS or Jamf, and be ready to share your thought process.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive!
We think you need these skills to ace IT Helpdesk Analyst - macOS and Jamf in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with macOS, Jamf, and any relevant IT support roles. We want to see how your skills match the job description, so don’t be shy about showcasing your tech prowess!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to express your passion for technology and how you can contribute to our vibrant team. Keep it friendly and professional, and let us know why you’re excited about this role.
Show Off Your Problem-Solving Skills: In your application, share examples of how you've tackled IT issues in the past. We love seeing candidates who can think on their feet and provide excellent customer service, so don’t hold back on those success stories!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Plus, it’s super easy!
How to prepare for a job interview at Eligo Recruitment
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of macOS, Jamf, and the other software mentioned in the job description. Be ready to discuss how you've used these tools in past roles and be prepared to solve hypothetical tech issues during the interview.
✨Show Off Your Problem-Solving Skills
Prepare examples of how you've tackled both simple and complex IT problems before. Think about specific situations where you provided excellent customer service while resolving issues, as this will demonstrate your ability to handle the demands of the role.
✨Communicate Clearly and Confidently
Since you'll be supporting a diverse team, practice explaining technical concepts in simple terms. Good communication is key, so consider doing mock interviews with friends or family to refine your delivery and ensure you come across as approachable and knowledgeable.
✨Embrace the Creative Culture
Research the company’s culture and think about how your passion for technology aligns with their creative environment. Be ready to share how you can contribute to this dynamic team and support their innovative projects while maintaining smooth IT operations.
