At a Glance
- Tasks: Manage and support macOS devices using JAMF while enhancing user experience.
- Company: Join a dynamic business in content and digital delivery.
- Benefits: Competitive salary, professional development, and a hybrid work model.
- Other info: Collaborative team culture with opportunities for growth and learning.
- Why this job: Take ownership of tech environments and make a real impact on user experience.
- Qualifications: Experience in IT support and strong JAMF skills required.
The predicted salary is between 35000 - 45000 £ per year.
Full-Time | Hybrid - Office-Based 4 days a week, 1 day wfh
The Opportunity
We’re partnering with an established business operating across content, production and digital delivery to recruit an experienced IT Support Specialist. This is an opportunity to take ownership of a modern internal technology environment, combining hands‑on support with broader responsibility across endpoint management, infrastructure operations, systems administration, user enablement and security. A major focus of this role is managing and evolving a predominantly Apple‑based device estate through JAMF, ensuring devices, users and business systems remain secure, efficient and scalable. You’ll work closely with teams across the business, balancing operational excellence with continuous improvement and helping shape the future of internal technology services.
What You’ll Be Doing
- Endpoint Management & Device Administration (JAMF)
- Own and administer the JAMF platform across device lifecycle management, compliance and user experience.
- Manage macOS deployment, enrolment, patching and policy administration.
- Configure software deployment workflows, automation and endpoint security controls.
- Support provisioning, onboarding and device refresh processes.
- Monitor endpoint health, performance and compliance.
- Partner with security tooling including JAMF Protect.
- User Support & Enablement
- Deliver day‑to‑day IT support across users, systems and business applications.
- Act as escalation support across 1st and 2nd line requests.
- Support onboarding, inductions and secure offboarding.
- Troubleshoot hardware, software and collaboration platforms.
- Promote effective and secure technology usage across teams.
- Identity, Infrastructure & Security
- Administer identity and access platforms including Okta, Active Directory, Google Workspace and Adobe.
- Support Windows, macOS and Linux environments.
- Maintain networking and infrastructure services including VPN, DNS, TCP/IP, DHCP and firewalls.
- Contribute to security governance aligned to ISO 27001.
- Support monitoring, vulnerability management and remediation initiatives.
- Automation & Continuous Improvement
- Develop operational automation using Bash, Python and PowerShell.
- Maintain clear technical documentation.
- Identify opportunities to improve processes and service delivery.
What We’re Looking For
- Essential
- Experience in IT Support, Systems Administration or Endpoint Engineering.
- Strong hands‑on JAMF administration experience.
- Proven macOS endpoint management capability.
- Experience supporting Windows and Linux environments.
- Knowledge of Okta, Active Directory, AWS IAM and Google IAM.
- Networking and infrastructure troubleshooting experience.
- Google Workspace administration experience.
- Understanding of endpoint security and IT best practice.
- Nice to Have
- JAMF certifications.
- CompTIA, Google Workspace or AWS certifications.
- Experience within creative, media or production environments.
- Exposure to CGI / 3D applications (C4D, Maya, V-Ray, After Effects).
What’s On Offer
- Work across a modern and evolving technology estate.
- Exposure to infrastructure, endpoint and security initiatives.
- Professional development and certification support.
- Competitive package.
- Collaborative, high‑performing team environment.
If you enjoy owning technology environments, improving user experience and building secure, scalable systems — we’d love to hear from you.
IT Support Specialist - macOS and Jamf employer: Eligo Recruitment
As an IT Support Specialist at our dynamic and innovative company, you'll thrive in a collaborative, high-performing team environment that values professional development and continuous improvement. With a focus on modern technology and a predominantly Apple-based device estate, we offer a competitive package and the opportunity to shape the future of internal technology services while enjoying a hybrid work model that promotes work-life balance.
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Specialist - macOS and Jamf
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Eligo Recruitment values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Eligo Recruitment might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Eligo Recruitment!
✨Direct Apply to Eligo Recruitment
Let's not forget to apply directly through the Eligo Recruitment website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT Support Specialist - macOS and Jamf
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Eligo Recruitment.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Eligo Recruitment. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Eligo Recruitment
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
