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- Tasks: Provide 1st and 2nd line IT support in a Mac-based environment.
- Company: Join a creative and dynamic team focused on technology and innovation.
- Benefits: Enjoy a hybrid working model, training opportunities, and a vibrant workplace culture.
- Why this job: Combine your tech skills with creativity in a supportive environment.
- Qualifications: Experience in IT support for Mac and Windows systems is essential.
- Other info: Eligo Recruitment values diversity and encourages applications from all backgrounds.
The predicted salary is between 24000 - 42000 £ per year.
Are you passionate about technology and looking for an exciting role where you can grow and develop your skills? If so, you’ll want to join this creative and dynamic team! As a macOS IT Helpdesk Analyst, you will play a crucial role in providing 1st and 2nd line technical support to a vibrant team of nearly 200 employees. This hands-on macOS IT support position will involve solving and managing both simple and complex IT issues, supporting a Mac-based environment with some Windows support as well. You’ll be the go-to person for anything IT-related, ensuring smooth operations for the team!
Key Responsibilities:
- Provide technical support for Mac OS X 15, Windows 11, Adobe Creative Cloud (Illustrator, Photoshop, etc.), Keynote, MS Office 365 (Outlook, PowerPoint, Excel, Teams, OneDrive), and video conferencing platforms.
- Resolve IT support tickets and perform onboarding and offboarding of staff and freelancers.
- Support both in-office and remote employees, including troubleshooting hardware and software issues.
- Set up meetings, manage print requests, and provide physical IT assistance when needed.
- Work within a team to keep operations running smoothly, ensuring excellent customer service and IT support.
What you’ll bring to this role:
- Strong experience in 1st and 2nd line IT support, including Mac and Windows systems.
- Excellent knowledge of desktop support, Adobe Creative Cloud, MS Office 365, and video conference platforms.
- JAMF experience would be beneficial.
- A passion for technology with the ability to multitask and work under pressure.
- Excellent communication and interpersonal skills to support users at all levels.
- A methodical and diligent approach to your work with great attention to detail.
Why this role is great for you:
- Creative Culture: Work in a vibrant and innovative environment where creativity meets technology.
- Learning and Development: Opportunities for growth, training, and continuous development.
- Hybrid Working Model: A flexible approach to working from home and in the office.
- On-site Support: Initially working in the office 4 days a week, with the potential to reduce to 3 days as the team grows.
Salary: Starting at £30,000 per annum. If you’re looking for a role that combines technical expertise with a creative, supportive environment, apply today!
Eligo Recruitment is acting as an Employment Business in relation to this vacancy. Eligo is proud to be an equal opportunity employer dedicated to fostering diversity and creating an inclusive and equitable environment for employees and applicants. We actively celebrate and embrace differences, including but not limited to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran status, and disability. We encourage applications from individuals of all backgrounds and experiences and all will be considered for employment without discrimination. At Eligo Recruitment, diversity, equity and inclusion is integral to achieving our mission to ensure every workplace reflects the richness of human diversity.
IT Helpdesk Analyst employer: Eligo Recruitment
Contact Detail:
Eligo Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Helpdesk Analyst
✨Tip Number 1
Familiarise yourself with macOS and Windows systems, as well as the specific software mentioned in the job description like Adobe Creative Cloud and MS Office 365. Being able to demonstrate your knowledge during the interview will show that you're ready to hit the ground running.
✨Tip Number 2
Brush up on your troubleshooting skills for both hardware and software issues. Prepare examples of past experiences where you successfully resolved IT problems, as this will highlight your practical expertise and problem-solving abilities.
✨Tip Number 3
Showcase your communication skills by practicing how you would explain technical concepts to non-technical users. This is crucial for an IT Helpdesk Analyst role, as you'll be supporting a diverse team with varying levels of tech knowledge.
✨Tip Number 4
Research the company culture and values to align your responses during the interview. Understanding their creative environment and commitment to diversity will help you articulate why you would be a great fit for their team.
We think you need these skills to ace IT Helpdesk Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in 1st and 2nd line IT support, particularly with macOS and Windows systems. Include specific examples of how you've resolved technical issues and supported users.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for technology and your ability to multitask under pressure. Mention your familiarity with Adobe Creative Cloud and MS Office 365, as well as any JAMF experience you may have.
Highlight Soft Skills: In your application, emphasise your excellent communication and interpersonal skills. Provide examples of how you've successfully supported users at all levels, ensuring smooth operations and excellent customer service.
Show Enthusiasm for the Role: Convey your excitement about joining a creative and dynamic team. Mention how the opportunity for growth and development aligns with your career goals, and express your eagerness to contribute to the team's success.
How to prepare for a job interview at Eligo Recruitment
✨Show Your Technical Skills
Be prepared to discuss your experience with macOS and Windows systems. Highlight specific examples of how you've resolved IT issues in the past, especially those related to Adobe Creative Cloud and MS Office 365.
✨Demonstrate Excellent Communication
Since you'll be supporting a diverse team, practice explaining technical concepts in simple terms. Show that you can communicate effectively with both tech-savvy users and those who may not be as familiar with technology.
✨Emphasise Your Problem-Solving Abilities
Prepare to share instances where you've successfully troubleshot complex IT problems. Use the STAR method (Situation, Task, Action, Result) to structure your responses and showcase your analytical skills.
✨Express Your Passion for Technology
Let your enthusiasm for technology shine through during the interview. Discuss any personal projects or interests related to IT support, and how you stay updated with the latest trends and tools in the industry.
