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- Tasks: Provide 2nd/3rd line IT support for macOS users, troubleshooting issues and managing cloud services.
- Company: Join a friendly, close-knit team at Eligo Recruitment, dedicated to diversity and inclusion.
- Benefits: Enjoy 20 days holiday plus bank holidays, rising to 30 days, with ongoing training and career progression.
- Why this job: Be part of a collaborative culture that values integrity, trust, and technical excellence.
- Qualifications: Some macOS IT support experience and basic networking knowledge required; M365 experience is a bonus.
- Other info: Office-based for the first year with remote flexibility afterwards; no-ego team environment.
The predicted salary is between 24000 - 33600 £ per year.
Job Description
Seeking a macOS-focused IT Support Engineer to join a successful, friendly and close-knit team of like-minded individuals.You’ll be a part of delivering high-quality IT support with a strong specialism in Apple. This is a fantastic opportunity for a capable, hands-on engineer who thrives in a fast-paced, user-facing environment and enjoys solving real-world tech problems with clarity and precision.The IT Support Engineer Role:You’ll be providing 2nd/3rd line support to clients using macOS and cross-platform environments, both remotely and on-site. Your work will span endpoint management MDM including Jamf, Addigy, Kandji, M365, network config (DNS, DHCP, IP addressing), cloud services (Dropbox, Google Workspace), and user support.Expect to:
- Deliver IT support to users
- Troubleshoot macOS issues at both OS and hardware levels
- Support hybrid workers and cloud-based workflow
- Work with MDM platforms (Jamf, Addigy, Kandji) and support system onboarding
- Work in Central London
- Deliver clear, jargon-free communication to non-technical users
What You’ll Need for this macOS-focused IT Support Engineer role :
- Some macOS IT support experience
- Basic networking knowledge (IP, DNS, DHCP)
- Experience with M365; Google Workspace is a bonus
- A clean, tidy and professional appearance and client-ready manner
- Physically able to handle some hands-on work
You’ll be office based for the first year (with remote flexibility after that), working in a collaborative, no-ego team.The company offers ongoing training, career progression, and a culture built on integrity, trust, and technical excellence.Package:£30,000–£40,000 depending on skills and experience20 days holiday + bank holidays, rising annually to 30 daysEligo Recruitment is acting as an Employment Business in relation to this vacancy. Eligo is proud to be an equal opportunity employer dedicated to fostering diversity and creating an inclusive and equitable environment for employees and applicants. We actively celebrate and embrace differences, including but not limited to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran status, and disability. We encourage applications from individuals of all backgrounds and experiences and all will be considered for employment without discrimination. At Eligo Recruitment diversity, equity and inclusion is integral to achieving our mission to ensure every workplace reflects the richness of human diversity.
IT Consultant employer: Eligo Recruitment
Contact Detail:
Eligo Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Consultant
✨Tip Number 1
Familiarise yourself with the specific MDM platforms mentioned in the job description, such as Jamf, Addigy, and Kandji. Having hands-on experience or even completing online tutorials can give you a significant edge during interviews.
✨Tip Number 2
Brush up on your networking knowledge, particularly around IP addressing, DNS, and DHCP. Being able to confidently discuss these topics will demonstrate your technical competence and readiness for the role.
✨Tip Number 3
Prepare to showcase your problem-solving skills by thinking of real-world examples where you've successfully resolved macOS issues. This will help you illustrate your hands-on experience and ability to communicate effectively with non-technical users.
✨Tip Number 4
Since the role involves working in a collaborative team environment, be ready to discuss your experiences in teamwork and how you contribute to a positive workplace culture. Highlighting your interpersonal skills can set you apart from other candidates.
We think you need these skills to ace IT Consultant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your macOS support experience and any relevant technical skills. Emphasise your familiarity with MDM platforms like Jamf, Addigy, or Kandji, as well as your basic networking knowledge.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific experiences where you've successfully solved tech problems and how you communicate effectively with non-technical users.
Showcase Relevant Experience: When detailing your work history, focus on roles that involved IT support, particularly in macOS environments. Include examples of troubleshooting and user support to demonstrate your hands-on experience.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammatical errors, and ensure that all information is clear and professional, reflecting your attention to detail.
How to prepare for a job interview at Eligo Recruitment
✨Showcase Your macOS Expertise
Make sure to highlight your experience with macOS during the interview. Be prepared to discuss specific issues you've resolved and how you approached troubleshooting, as this will demonstrate your hands-on skills and familiarity with the platform.
✨Communicate Clearly and Jargon-Free
Since you'll be supporting non-technical users, practice explaining technical concepts in simple terms. During the interview, use clear language to convey your thoughts, showing that you can communicate effectively with clients who may not have a technical background.
✨Demonstrate Problem-Solving Skills
Prepare examples of real-world tech problems you've solved in previous roles. Discuss your thought process and the steps you took to resolve these issues, as this will showcase your analytical skills and ability to thrive in a fast-paced environment.
✨Familiarise Yourself with MDM Platforms
Since the role involves working with MDM platforms like Jamf, Addigy, and Kandji, brush up on your knowledge of these tools. If possible, mention any relevant experience or training you've had with these systems to show your readiness for the role.
