At a Glance
- Tasks: Provide expert technical support and advice to engineers and customers via phone and email.
- Company: Join a leading electronic security company with a focus on innovation and teamwork.
- Benefits: Enjoy a competitive salary, Monday-to-Friday hours, and a stable office-based role.
- Other info: Great opportunity for career progression in a dynamic and supportive team.
- Why this job: Use your technical skills in a settled environment while mentoring others and solving problems.
- Qualifications: Strong technical knowledge and experience in fault-finding and support roles.
The predicted salary is between 40000 - 43000 £ per year.
Location: Basingstoke - Office Based
Salary: £40,000 - £43,000
Hours: Monday to Friday
Sector: Electronic Security / Access Control / Gate Automation / Parking / Automatic Doors / Electro-Mechanical Systems
Ready to come off the tools without leaving your technical expertise behind? If you have spent years installing, commissioning, programming and fault-finding technical systems, but the travelling, call-outs and life on the road are beginning to lose their appeal, this could be a fantastic next step.
We are recruiting a Senior Technical Support Engineer to join an established technical team in Basingstoke. This is a predominantly office-based technical position, providing expert support to installers, engineers and customers by telephone and email.
You do not need to already work in Technical Support. We are equally interested in experienced field-based engineers, including those from the Fire & Security industry, who have strong technical and fault-finding skills and would now like to use that knowledge in a more settled Monday-to-Friday environment.
The Role
- You will become one of the organisation's go-to technical experts, providing practical advice and support across a range of products and applications.
- Providing telephone and email technical support to installers, engineers and customers.
- Diagnosing faults and helping engineers resolve technical problems remotely.
- Advising on programming, installation, configuration and product selection.
- Providing guidance on replacement components and spare parts.
- Delivering technical and product training.
- Supporting Sales with technical queries and product specifications.
- Assisting with technical documentation and training materials.
- Mentoring junior Technical Support Engineers.
- Occasionally visiting customers or sites where additional technical support is required.
Who Are We Looking For?
The job title on your CV is far less important than your technical knowledge and aptitude. You could currently be a:
- Field Service Engineer
- Security / Fire & Security Engineer
- Access Control Engineer
- Installation or Commissioning Engineer
- Service or Maintenance Engineer
- Technical / Applications Engineer
- Technical Support Engineer
We are particularly interested in engineers with experience across some combination of:
- Gate automation
- Access control and electronic security
- Barriers and bollards
- Parking and vehicle access systems
- Automatic or industrial doors
- Perimeter protection
- Motors and electro-mechanical equipment
- Control boards and panels
- Programming and configuration
- Installation and commissioning
- Technical fault finding
Security Engineers – Do Not Rule Yourself Out
If your background is predominantly Electronic Security, Fire & Security or Access Control, we would still really like to hear from you. Engineers comfortable with control equipment, hardware, electronics, programming, commissioning and methodical fault finding can bring highly transferable skills to this environment. Likewise, you do not need to come directly from gate automation. Strong candidates could equally come from parking systems, barriers, automatic doors, industrial doors, vehicle access, perimeter protection or other electro-mechanical products.
What Will Make You Stand Out?
Alongside strong hands-on technical knowledge, experience in any of the following would be advantageous:
- Supporting engineers with complex technical problems.
- Providing technical support remotely or over the telephone.
- Training engineers, installers or customers.
- Supporting distributors or installation partners.
- Producing technical documentation.
- Providing technical support to Sales teams.
Most importantly, you should enjoy solving problems, communicating with people and sharing your technical knowledge.
Why Make the Move?
For the right person, this is as much a lifestyle opportunity as a career opportunity. If you have spent years travelling between sites, sitting in motorway traffic, working outside in all weathers or participating in call-out rotas, this is an opportunity to retain the technical side of your career while gaining a more settled working life.
You can look forward to:
- Monday-to-Friday working
- Home every evening
- No emergency call-out rota
- No travelling between multiple sites every day
- Less physically demanding work
- Using your technical expertise every day
- Becoming a recognised product expert
- Training and mentoring other engineers
- Long-term technical career progression
It is important to understand that this is a permanently office-based position in Basingstoke, so it represents a genuine lifestyle change from field engineering. You may be giving up some of the things associated with life on the road - such as a company van, overtime, call-out payments and travel pay - but if you are ready for a more settled working life, the trade-off could be exactly what you are looking for.
Interested?
If you are technically strong, enjoy fault finding and have reached the point where you would rather use the knowledge you have accumulated than spend another few years living out of a van, we would love to hear from you.
Senior Technical Support Engineer in Basingstoke employer: Eligo Recruitment
Join a dynamic and remote-friendly team at a leading global security integrator, where your role as a Design Estimator will not only allow you to work on high-profile international projects but also provide ample opportunities for career growth and collaboration with experienced professionals. With a competitive salary and a strong commitment to diversity and inclusion, this company fosters a supportive work culture that values technical excellence and teamwork, making it an excellent employer for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Technical Support Engineer in Basingstoke
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Eligo Recruitment. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Eligo Recruitment before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Senior Technical Support Engineer in Basingstoke
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Eligo Recruitment:Your cover letter is your chance to shine! Tell us why you want to work at Eligo Recruitment specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Eligo Recruitment!
How to prepare for a job interview at Eligo Recruitment
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
