At a Glance
- Tasks: Lead a team in delivering top-notch repairs for Apple macOS devices.
- Company: Join a dynamic team focused on Apple technology in Maidenhead.
- Benefits: Earn up to £50,000 plus gym membership and extra annual leave.
- Other info: Enjoy a supportive environment with opportunities for growth and diversity.
- Why this job: Make a real impact by leading a specialist technical services team.
- Qualifications: Must be an Apple Certified Mac Technician with strong repair experience.
The predicted salary is between 50000 - 50000 £ per year.
Maidenhead, Berkshire | Full-Time | Up to £50,000 + Benefits
Lead a Specialist Apple‑Focused Technical Services Team. We’re looking for an experienced Technical Services Manager to lead a specialist repair and service operation, with a strong focus on Apple macOS devices and high‑quality technical delivery. As Technical Services Manager, you will take ownership of the day‑to‑day performance of the team and operations, ensuring excellent service standards, efficient workflows and strong customer outcomes.
Key Responsibilities
- Lead, coach and develop a team of technicians and support staff
- Manage all repair workflows across predominantly Apple devices with some Microsoft also
- Carry out advanced diagnostics, warranty and out‑of‑warranty repairs
- Act as the senior escalation point for technical and customer issues
- Use Apple GSX for repair processing, part ordering and job completion
- Manage Microsoft repair systems including ROBO
- Oversee stock control, parts ordering and supplier invoices
- Ensure SLA targets, quality standards and productivity metrics are met
- Produce repair performance reports and operational insights
- Maintain ISO processes, compliance and documentation
- Support onboarding of new repair contracts and service requirements
Qualifications (Essential)
- Apple Certified Mac Technician (ACMT) – current or lapsed
- Strong hands‑on experience repairing Apple Mac / macOS devices
- Experience using Apple GSX
- Previous experience leading or supervising a technical team
- Strong fault‑finding and hardware diagnostic capability
- Excellent organisation and workload prioritisation skills
- Confident handling customer escalations and service issues
- Strong communication and stakeholder management skills
Qualifications (Desirable)
- Apple retail / Genius Bar / Lead Genius background / Apple technical management experience
- iOS repair experience
- Microsoft Surface / Windows device repair experience
- Experience in service centre or workshop operations or Apple Store as a genius or Lead Genius for a sustained period
Benefits
- Up to £50,000 salary
- Gym membership contribution
- Health Cash Plan
- Extra annual leave with service
- Birthday leave
- Long service bonus
- Free Will Writing service
- Additional employee benefits
Equal Opportunity Employer
Eligo Recruitment is proud to be an equal opportunity employer dedicated to fostering diversity and creating an inclusive and equitable environment for employees and applicants. We actively celebrate and embrace differences, including but not limited to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran status, and disability. All applicants will be considered for employment without discrimination.
Technical Services Manager (Apple / Macos Repairs) in Thatcham employer: Eligo Recruitment Ltd
Join a dynamic team in Maidenhead as a Technical Services Manager, where you will lead a specialist Apple-focused technical services operation. Our company fosters a supportive work culture that prioritises employee growth through training and development opportunities, alongside a competitive salary and comprehensive benefits package including gym membership contributions and extra annual leave. With a commitment to diversity and inclusion, we ensure a rewarding and meaningful work environment for all employees.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Services Manager (Apple / Macos Repairs) in Thatcham
✨Tip Number 1
Network like a pro! Reach out to your connections in the tech industry, especially those who have experience with Apple products. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Show off your skills! If you’ve got hands-on experience with macOS repairs, consider creating a portfolio or a video showcasing your work. This can really set you apart during interviews and give potential employers a taste of what you can do.
✨Tip Number 3
Prepare for the interview by brushing up on common technical questions related to Apple devices. We recommend practising your responses to scenarios you might face as a Technical Services Manager, so you can demonstrate your problem-solving skills.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Technical Services Manager (Apple / Macos Repairs) in Thatcham
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Technical Services Manager role. Highlight your experience with Apple macOS repairs and any leadership roles you've had. We want to see how your skills match what we're looking for!
Show Off Your Skills:In your cover letter, don’t just list your qualifications—show us how you’ve used them in real situations. Talk about specific challenges you’ve faced in technical services and how you overcame them. We love a good story!
Be Clear and Concise:When writing your application, keep it clear and to the point. Use bullet points where possible to make it easy for us to read. We appreciate straightforward communication, especially when it comes to technical details.
Apply Through Our Website:We encourage you to apply through our website for the best chance of getting noticed. It’s the easiest way for us to track your application and ensure it gets into the right hands. Plus, we can’t wait to hear from you!
How to prepare for a job interview at Eligo Recruitment Ltd
✨Know Your Apple Inside Out
Make sure you brush up on your knowledge of Apple macOS devices and their repair processes. Familiarise yourself with common issues, diagnostics, and the latest updates. This will not only show your expertise but also your passion for the brand.
✨Showcase Your Leadership Skills
As a Technical Services Manager, you'll be leading a team. Prepare examples of how you've successfully managed or coached a team in the past. Highlight your ability to handle escalations and maintain high service standards, as this is crucial for the role.
✨Get Comfortable with the Tools
Familiarise yourself with Apple GSX and any other relevant repair systems like ROBO. If you can demonstrate your proficiency with these tools during the interview, it’ll give you a significant edge over other candidates.
✨Prepare for Scenario Questions
Expect questions that put you in real-life scenarios, such as handling difficult customer situations or managing workflow under pressure. Think through your responses ahead of time, using the STAR method (Situation, Task, Action, Result) to structure your answers effectively.
