At a Glance
- Tasks: Provide 1st and 2nd line support for Microsoft technologies like Azure and M365.
- Company: Join a rapidly growing organisation with a focus on diversity and inclusion.
- Benefits: Hybrid work model, excellent training, and career development opportunities.
- Other info: Flexible environment that values learning and adaptability.
- Why this job: Be part of a dynamic team and enhance your tech skills while making a difference.
- Qualifications: Experience in Microsoft support and strong user-facing skills.
The predicted salary is between 30000 - 40000 £ per year.
We are looking to recruit an experienced Microsoft Support Engineer who is capable of providing 1st and ideally 2nd line support. You will need to be able to demonstrate practical experience of supporting Azure, Active Directory, Exchange on Line and the M365 suite. This is a hybrid role with an expectation of 3 days per week in the office in Central London.
In addition to the technical experience, the real key to being a success in this role is having excellent business / user facing skills. You will be someone who is hungry to learn and develop. This role is working in an environment where you will need to be adaptable and flexible. You will be in an environment where you will receive excellent training and mentoring. You will be joining a rapidly growing organisation which has excellent opportunities to develop both your capabilities and career.
Microsoft 1st / 2nd Line Support Engineer employer: Eligo Recruitment Ltd
Eligo Recruitment is an exceptional employer, offering a dynamic work environment in Central London where you can thrive as a Microsoft Support Engineer. With a strong emphasis on training and mentoring, employees are encouraged to grow their skills and advance their careers while enjoying a culture that values diversity and inclusion. The hybrid work model allows for flexibility, making it an ideal place for those eager to learn and contribute meaningfully.
StudySmarter Expert Advice🤫
We think this is how you could land Microsoft 1st / 2nd Line Support Engineer
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Eligo Recruitment Ltd. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Eligo Recruitment Ltd before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Microsoft 1st / 2nd Line Support Engineer
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Eligo Recruitment Ltd:Your cover letter is your chance to shine! Tell us why you want to work at Eligo Recruitment Ltd specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Eligo Recruitment Ltd!
How to prepare for a job interview at Eligo Recruitment Ltd
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
