At a Glance
- Tasks: Provide expert technical support for fire alarm systems from a modern office.
- Company: Leading global manufacturer of fire and electronic security systems.
- Benefits: Competitive salary, 25 days holiday, life assurance, and ongoing training.
- Other info: No call-out rota, home every evening, and excellent career progression opportunities.
- Why this job: Enjoy a better work/life balance while using your engineering skills.
- Qualifications: Experience in installing and servicing fire alarm systems with strong technical knowledge.
Ready to come off the tools without leaving the fire industry behind? If you've spent years installing, commissioning or fault finding fire alarm systems and are looking for a role that offers a better work/life balance, this could be exactly what you've been looking for. We're recruiting for a Senior Fire Alarm Engineer (Office Based) to join a leading global manufacturer of fire and electronic security systems. You'll become a trusted technical expert, supporting installers, engineers and customers from a modern office environment, whilst still putting your engineering experience to good use every day.
Salary: £42,000 - £46,000
Location: Manchester (Office Based)
Hours: Monday to Friday
The Role
This isn't a call centre role. It's a technical position where you'll become one of the company's product specialists, providing expert advice and support to customers and engineers. Your day-to-day responsibilities will include:
- Providing technical support via telephone, email and remote diagnostics
- Helping customers diagnose and resolve technical faults
- Supporting engineers with installation, commissioning and programming queries
- Creating technical documentation and knowledge articles
- Assisting with product testing and evaluating new technologies
- Supporting quotations and technical specifications
- Identifying customer training opportunities
- Working closely with the sales and technical teams
- Occasionally attending customer sites to assist with commissioning or complex technical issues
- Expanding your knowledge across additional electronic security product ranges as your experience grows.
What We're Looking For
We're looking for an experienced Fire Alarm Engineer with strong technical knowledge who enjoys fault finding and solving complex problems. You'll ideally have experience of:
- Installing, commissioning and servicing addressable and conventional fire alarm systems
- Programming, configuring and testing fire alarm control panels
- Diagnosing electrical and electronic faults on commercial fire detection systems
- Reading wiring diagrams, schematics and technical documentation
- Supporting customers, colleagues or subcontractors with technical queries
- Working on commercial, industrial or public sector fire alarm installations
You'll have hands-on experience with one or more leading fire alarm manufacturers such as:
- Gent
- Advanced
- Kentec
- C-TEC
- Protec
- Morley
- Notifier
- Fike
- Siemens
- Honeywell
You'll also bring:
- Excellent fault-finding and diagnostic skills
- Strong electrical and electronic engineering knowledge
- A methodical approach to troubleshooting
- Excellent communication skills with the ability to explain technical issues clearly
- A customer-focused attitude and the confidence to support engineers remotely
- Good organisational skills and the ability to manage multiple technical enquiries
It would be advantageous if you've also:
- Provided technical support over the phone
- Delivered technical training
- Produced technical documentation or installation guides
- Worked with access control, CCTV or wider electronic security systems
- Knowledge of UK fire legislation and BS 5839.
Why Join?
This role is ideal for an experienced engineer who wants to continue using their technical expertise without spending every day travelling between customer sites. You'll benefit from:
- Monday to Friday working
- No call-out rota
- No motorway miles
- Home every evening
- Modern office environment
- Ongoing training and development
- The opportunity to become a recognised technical specialist
- Long-term career progression with a global manufacturer
- Excellent employee benefits including 25 days holiday plus bank holidays, Christmas shutdown, life assurance, wellbeing support, Perkbox and regular company events.
Interested? If you're an experienced Fire Alarm Engineer who's ready to swap life on the road for a rewarding office-based technical role, we'd love to hear from you. Apply today for a confidential conversation.
Fire Alarm Technical Support employer: Eligo Recruitment Ltd
Eligo Recruitment Ltd is an excellent employer located in the vibrant area of Westminster, offering a dynamic and supportive team environment where innovation thrives. As a Senior Systems Engineer, you will benefit from ample opportunities for professional growth while working on impactful projects that enhance platform performance. The company's commitment to high standards of code quality and collaboration in an Agile setting makes it an attractive place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Fire Alarm Technical Support
✨Get Involved with Local Fire Services
Join community groups or volunteer with local fire departments to get a foot in the door. It’s a great way to showcase your commitment to fire safety and emergency services while also making valuable connections in the field.
✨Attend Firefighting Job Fairs
Keep an eye out for firefighting job fairs and emergency services recruiting events in your area. These are goldmines for meeting staff from companies like Eligo Recruitment Ltd and other emergency services, giving you a chance to chat and make a lasting impression.
✨Connect with Industry Professionals Online
Utilise platforms like Facebook or LinkedIn to find fire service groups and forums. Engaging in discussions and sharing insights can elevate your profile and help us to learn from those already in the field, potentially leading to job openings.
✨Keep Your Training Up-to-Date
Make sure your qualifications are current! Pursuing additional training, like first aid or specialised firefighting courses, shows your dedication and might just set you apart from the crowd when applying for roles at Eligo Recruitment Ltd.
We think you need these skills to ace Fire Alarm Technical Support
Some tips for your application 🫡
Show Your Commitment to Safety:In the fire and emergency services sector, it's crucial to showcase your understanding of safety protocols and emergency response challenges. Mention any relevant training or certifications you've completed, like First Aid or Fire Safety courses, and highlight your commitment to public safety in your cover letter.
Highlight Your Teamwork Skills:This field is all about collaboration! Make sure your CV emphasises your ability to work in a team under pressure. Detail examples of teamwork from previous roles, volunteer work or community involvement. Hiring managers at Eligo Recruitment Ltd will love to see how you thrive in a group dynamic.
Detail Your Relevant Experience:When listing your experience, don't just mention your job titles – dig into your responsibilities and achievements that relate specifically to fire and emergency services. Include any volunteer work, internships, or projects that display your hands-on experience in this field, especially if you're transitioning from another area.
Craft a Strong Motivation Statement:As you're applying for a full-time role, it’s key to articulate why you want to join Eligo Recruitment Ltd specifically. Dive into your motivation for working in fire services, and how this aligns with your career goals. We want to see your passion for contributing to the community and the impact you wish to make!
How to prepare for a job interview at Eligo Recruitment Ltd
✨Know Your Emergency Protocols
Since you're eyeing a role in fire emergency services, brush up on the latest firefighting techniques and protocols. Understanding the fundamentals of fire behaviour, rescue operations, and safety measures will show that you’re not just passionate but also knowledgeable about the field.
✨Demonstrate Problem-Solving Skills
Expect situational questions that test your ability to make quick decisions in high-pressure scenarios. Think of examples from your previous experiences or training where you had to think on your feet—this will really highlight your suitability for the role and show that you can handle real emergencies.
✨Highlight Teamwork and Community Engagement
Fire emergency services rely heavily on teamwork, so come prepared to discuss how you've worked with others in stressful situations. Additionally, showcase any community involvement or outreach you've done—it's a great way to demonstrate your commitment to public safety and your understanding of community dynamics.
✨Be Ready to Discuss Your Training
Make sure you’re ready to talk about any relevant training or certifications you have. Whether it’s emergency response training or a first aid qualification, make it clear how these experiences prepare you for a full-time position in fire emergency services with Eligo Recruitment Ltd. It shows you’re proactive about your professional development!
