At a Glance
- Tasks: Provide technical support and solutions for automation systems from the comfort of the office.
- Company: Leading manufacturer in automation and access control with a supportive culture.
- Benefits: Competitive salary, Monday to Friday hours, and minimal travel for better work/life balance.
- Other info: Great career progression opportunities in a collaborative technical team.
- Why this job: Become a recognised technical expert while enjoying a fulfilling office-based role.
- Qualifications: Experience in automation systems and strong problem-solving skills required.
Ready to come off the tools without leaving engineering behind? If you’ve spent years installing, commissioning or fault finding automated systems and you’re looking for a better work/life balance, this could be exactly the move you’ve been waiting for. We’re recruiting a Senior Technical Support Engineer to join a leading manufacturer within the automation and access control industry. Rather than spending your days travelling between customer sites, you’ll become one of the company’s go-to technical experts, supporting installers, customers and colleagues from their UK headquarters.
Salary: £40,000 - £43,000
Location: Basingstoke (Office Based)
Hours: Monday to Friday
The Role
This is a varied technical position where you’ll use your product knowledge and troubleshooting skills every day. You’ll be responsible for:
- Providing technical support to installers, distributors and customers via telephone and email
- Diagnosing faults and providing practical solutions
- Advising on installation, programming and commissioning
- Supporting product selection and specifications
- Delivering technical training to customers and internal teams
- Producing technical documentation and training materials
- Providing technical support to the sales team
- Mentoring junior Technical Support Engineers
- Occasionally visiting customers when required
This is a fantastic opportunity to become a recognised technical specialist whilst enjoying a much better work/life balance than a traditional field-based role.
What We’re Looking For
We’re looking for an experienced engineer with a strong background in automation or electro-mechanical products who enjoys solving technical problems and sharing their knowledge with others. You’ll ideally have experience in:
- Installing, commissioning and fault finding automated systems
- Programming and configuring control boards and automation equipment
- Diagnosing electrical and mechanical faults both on-site and remotely
- Working with gate automation, automatic doors, barriers, bollards or other vehicle access systems
- Reading wiring diagrams and technical documentation
- Supporting customers, installers or engineers with technical issues
You’ll also have:
- Excellent fault-finding and problem-solving skills
- Strong communication skills with the ability to explain technical concepts clearly
- A customer-focused approach and a genuine desire to help others
- Confidence prioritising technical enquiries in a busy environment
- The ability to learn new products quickly and become a technical expert
Experience delivering telephone-based technical support, providing technical training, creating technical documentation or supporting a sales team would be highly advantageous but isn’t essential. Most importantly, you’ll be someone who’s ready to use your technical expertise in a predominantly office-based role, whilst enjoying a better work/life balance without stepping away from engineering. You’ll be particularly well suited if you’ve worked with products such as gate automation, automatic doors, barriers, bollards, parking systems, industrial doors, access control or other electro-mechanical automation equipment.
Why Apply?
This role offers something many experienced engineers are looking for:
- Monday to Friday working
- Office-based role with minimal travel
- No call-out rota
- Home every evening
- Less physical work
- The opportunity to become a recognised technical expert
- Genuine long-term career progression
- A supportive and collaborative technical team
If you’re ready to swap motorway miles and emergency call-outs for a role where your knowledge is valued every day, we’d love to hear from you. Apply today for a confidential conversation.
Senior Technical Engineer - Entrance Systems in Basingstoke employer: Eligo Recruitment Ltd
Eligo Recruitment Ltd is an excellent employer located in the vibrant area of Westminster, offering a dynamic and supportive team environment where innovation thrives. As a Senior Systems Engineer, you will benefit from ample opportunities for professional growth while working on impactful projects that enhance platform performance. The company's commitment to high standards of code quality and collaboration in an Agile setting makes it an attractive place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Technical Engineer - Entrance Systems in Basingstoke
✨Get Involved in Local Automation Meetups
We can’t stress this enough – getting your face out there in the automation and control systems community can really set you apart. Look for local meetups or workshops where you can chat with industry professionals, learn about what’s trending, and even discover hidden job gems. Who knows, you might meet someone from a company like Eligo Recruitment Ltd!
✨Show Off Your Projects
Make sure you have a portfolio of your work ready to roll. Whether it’s academic projects, internships or personal experiments, showcase how you’ve tackled automation challenges. When you apply for the Senior Technical Engineer - Entrance Systems position at Eligo Recruitment Ltd, linking your portfolio gives your application that extra oomph and demonstrates your practical knowledge.
✨Leverage Your Uni Career Services
If you’re fresh out of uni, don’t forget about your career services! Many universities have established connections with companies in the automation field. They may know when Eligo Recruitment Ltd is looking for fresh talent or even have internships that lead to full-time positions. So, hit them up!
✨Keep an Eye on Industry Certifications
While hunting for roles, consider getting certified in relevant automation technologies. It shows dedication and gives you a leg up in the job market. Plus, many organisations offer job boards or networking events to certified professionals. This might just lead you to that coveted Senior Technical Engineer - Entrance Systems role at Eligo Recruitment Ltd!
We think you need these skills to ace Senior Technical Engineer - Entrance Systems in Basingstoke
Some tips for your application 🫡
Show Off Your Technical Skills:When applying for an automation-control-systems role, it’s crucial to highlight your technical skills. Whether it's your proficiency in programming languages like Python or understanding control systems, make sure your CV showcases these prominently. Don't forget to mention any specific software or tools you're experienced with – that’s music to the ears of hiring managers!
Tailor Your Projects to Automation:If you've worked on any relevant projects, especially those involving automation or control systems, make them stand out in your CV. Use a dedicated section to highlight these projects, explaining your role and the impact of your contributions. This could be the difference between getting noticed and getting overlooked!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine, so tell us why you’re passionate about automation-control-systems! Discuss specific experiences that sparked your interest in this field. Maybe it's a university project or a previous job that truly got you hooked. We love seeing that spark! Make sure to reference how you can contribute to Eligo Recruitment Ltd and its goals.
Quantify Your Achievements:In the world of automation, results matter. When listing your experiences, quantify your achievements wherever possible. Did you improve system efficiency by a percentage? Did you reduce downtime? Putting numbers to your successes not only demonstrates your impact but also lets us see the tangible outcomes of your efforts. It makes your application pop!
How to prepare for a job interview at Eligo Recruitment Ltd
✨Master Your Technical Knowledge
In the automation control systems field, you need to brush up on your technical know-how. Be prepared to talk about specific control systems you’ve worked with, such as PLCs or SCADA systems, and expect technical questions or even hands-on problem-solving scenarios during the interview.
✨Showcase Your Projects
Whether it's freelance projects or your academic work, come ready to showcase your portfolio of automation projects. Bring along any diagrams, code samples, or automation solutions you’ve implemented—these can really set you apart and demonstrate your applied skills to Eligo Recruitment Ltd.
✨Understand Industry Trends
Stay updated on the latest trends in automation technologies and methodologies, like Industry 4.0 or IIoT. We'll want to discuss how these concepts may affect the role and future projects at Eligo Recruitment Ltd, so showing that you're knowledgeable about current and emerging technologies can give you an edge.
✨Commit to Continuous Learning
As this is a full-time role, it's essential to express your eagerness for continuous improvement and learning. Share how you plan to enhance your skills and keep pace with the evolution of automation in the workforce – companies love candidates who are committed to growth and adaptability.
