At a Glance
- Tasks: Provide second-line IT support and troubleshoot issues for Apple and Microsoft environments.
- Company: Join a dynamic tech company with a focus on customer service and innovation.
- Benefits: Enjoy a competitive salary, private healthcare, staff discounts, and birthday leave.
- Other info: Hybrid working model with opportunities for training and professional development.
- Why this job: Make a real impact by supporting diverse clients in a fast-paced, remote environment.
- Qualifications: Experience in IT support, especially with macOS, and strong communication skills.
The predicted salary is between 36000 - 40000 £ per year.
Requirements
- Proven experience in first-line and second-line IT support, supporting Apple laptops and mac OS-focused environments
- Strong working knowledge of mac OS and Windows
- Confident troubleshooting across desktop, server, and networking environments
- Excellent customer-facing and written and verbal communication skills
- Able to work independently and as part of a support team
- ITIL or similar service management experience is desirable
- Degree in IT or a related discipline is preferred but not essential
- Dedicated home office is required
- Hybrid working anticipated, with occasional working in our Central London office
Responsibilities
- Provide second-line technical support via remote tools, email, and telephony
- Act as an escalation point for First Line Support, managing complex incidents end to end
- Troubleshoot and resolve hardware, software, and network issues
- Perform user on-boarding and off-boarding across multiple platforms
- Maintain accurate ticketing and technical documentation
- Work closely with our Support Desk Manager and other team members
- Identify and contribute to process and service improvements
- Assist in mentoring and supporting more junior team members
Technologies
- Hardware
- Support
- ITIL
- mac OS
- Network
- Windows
- Active Directory
- Azure
- Cloud
- Cisco
- Microsoft 365
- Office 365
- i OS
More
We are seeking an experienced mac OS-focused Second Line IT Support Technician to join our busy Support Desk team.
This is a customer-facing, technically hands-on role, primarily remote, supporting a diverse client base across Apple and Microsoft environments.
The role suits someone with strong Apple expertise, excellent customer service skills, and experience working in a fast-paced environment.
We offer a salary of up to £40,000 per annum.
- pension after 3 months
- private healthcare after 6 months
- staff discounts
- an Apple laptop
- training and professional development opportunities
- birthday leave
Our working model is primarily remote with customer interaction via remote support tools, and occasional office presence in Central London.
We are proud to foster a diverse, inclusive, and equitable environment.
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2nd Line IT Support Analyst employer: Eligo Recruitment Ltd
As a Business Services Administrator at our Harlow location, you will be part of a supportive and dynamic team dedicated to delivering essential services to local authorities and housing associations. We offer a hybrid working model, fostering a healthy work-life balance, alongside opportunities for professional growth within a collaborative environment. Join us to make a meaningful impact while enjoying the benefits of a structured team and a commitment to diversity and inclusion.
StudySmarter Expert Advice🤫
We think this is how you could land 2nd Line IT Support Analyst
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Eligo Recruitment Ltd values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Eligo Recruitment Ltd might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Eligo Recruitment Ltd!
✨Direct Apply to Eligo Recruitment Ltd
Let's not forget to apply directly through the Eligo Recruitment Ltd website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace 2nd Line IT Support Analyst
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Eligo Recruitment Ltd.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Eligo Recruitment Ltd. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Eligo Recruitment Ltd
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
