Senior Second Line IT Support Technician – macOS focused role Mainly home working| Up to £40,000 | Remote with occasional office presence Role Overview Seeking an experienced macOS focused Second Line IT Support Technician to join a busy Support Desk team. This is a customer-facing, technically hands-on role, primarily remote, supporting a diverse client base across Apple and Microsoft environments. The successful candidate will act as an escalation point from First Line Support, deliver advanced troubleshooting, and support customer on-boarding/off-boarding and system maintenance. The role suits someone with strong Apple expertise, excellent customer service skills, and experience working in a fast-paced environment. You will also assist in mentoring and supporting more junior team members – you need solid experience providing macOS support on a busy Helpdesk. Key Responsibilities Provide second-line technical support via remote tools, email, and telephony Act as an escalation point for First Line Support, managing complex incidents end to end Troubleshoot and resolve hardware, software, and network issues Perform user on-boarding and off-boarding across multiple platforms Maintain accurate ticketing and tech...
2nd line IT Support analyst - remote based employer: Eligo Recruitment Careers
Join a leading global manufacturer of fire and electronic security systems, where you can leverage your technical expertise in a supportive office environment. Enjoy a healthy work/life balance with Monday to Friday hours, no call-out rota, and the opportunity for ongoing training and career progression. This role not only allows you to remain connected to the fire industry but also positions you as a trusted technical expert, making it an excellent choice for those seeking meaningful and rewarding employment.
