Main Duties & Responsibilities
Guarantee sales of collection and achievement of quarterly and annual sales targets.
Report daily recap of sales and activity.
Host appointments with brides and ensure a thorough sales process.
Manage sales and fittings on the ES Bridal Appointment Calendar.
Respond to all customer inquiries in a timely manner ensuring all questions are answered and appointments are booked accordingly.
Cross sell by linking Bridal sales to our RTW collections for the bride and her bridal party.
Ensure the ELIE SAAB Head Office Bridal Merchandising guidelines are represented correctly in the boutique.
Ensure proper stocking of all Bridal material such as hangers, packaging, and stationery.
Follow the ELIIE SAAB Order Policy & Procedure in coordination with the Head Office.
Notify the Boutique Manager of payment transactions and ensure proper processing.
Efficiently track orders and follow up as needed.
Provide accurate local market and production feedback to management as needed.
Periodically propose to the management a seasonal networking strategy targeting local marketing partners (Hotels, Concierge, Jewelry Brands, Wedding Planners etc.) to collaborate with, build brand awareness and bring customers to the store.
Planning and organizing ELIE SAAB trunk shows in alignment with the Retail Department head and other identified stakeholders.
Perform other job duties as assigned by the management
Position Requirements
Education Background: High School Diploma or equivalent.
Six to eight years of experience in the high‐end retail fashion industry
Strong communication and negotiation skills
High focus on customer care
Highly intuitive and instinctively aware of customer’s needs
Emotionally intelligent and able to adjust approach depending on the situation at hand.
Team player focused on a larger team mission.
StudySmarter Expert Advice🤫
We think this is how you could land Associate (Planning) in London
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like ELIE SAAB, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like ELIE SAAB!
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at ELIE SAAB, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at ELIE SAAB and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show ELIE SAAB that you’re ready to jump in and contribute right away!
How to prepare for a job interview at ELIE SAAB
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
