At a Glance
- Tasks: Lead customer collaboration and ensure excellent service in a fast-paced FMCG environment.
- Company: Join Elida Beauty, home to iconic brands like TIGI and VO5.
- Benefits: Competitive salary, flexible working, gym facilities, and free snacks.
- Other info: Dynamic role with potential for extension and occasional EU travel.
- Why this job: Make a real impact on customer relationships and drive profitable growth.
- Qualifications: Experience in customer management and strong communication skills required.
The predicted salary is between 61000 - 61000 £ per year.
Manpower are currently seeking an interim Customer Collaboration Manager to work with our global FMCG client, Elida Beauty, renowned for brands such as TIGI, VO5, Toni & Guy, and Brylcreem, and become an integral part of their fast-paced FMCG environment. The position is based in Holborn, London. This is a full-time temporary role for 6 months (with the potential for extension), requiring 37.5 hours per week, Monday to Friday. Compensation for this role is competitive, paying up to £61,000 per annum, pro rata, depending upon experience. The role currently offers a mix of remote and onsite working, subject to adjustment based on business requirements.
We are looking for an experienced customer facing lead who has a very strong growth mindset and a can-do culture of doing what it takes to win. We’re looking for someone who thrives in balancing brand, consumer, customers, with the ambition to deliver a substantial step up in profitable growth of the current perimeter. As the Customer Collaboration Manager, you will play a crucial role in the customer relationship management, issue resolution, order to cash process management and ensuring that you are supporting the commercial strategy and vision with the right cost to serve model. Your first priority will be ensuring excellent customer service to our customers.
Key Accountabilities
- E2E execution of Customer Service Team Strategy for all the key customers in your market
- Collaborate with CD teams to ensure seamless order management and delivery processes
- Support Order to Cash process to ensure all customer requirements are fulfilled aligned with internal business plans
- Executes Joint Business Plans and speedy issue resolution with Customers
- Responsible to deliver excellent service to all our customers
- Owns and monitors Service Level reporting, loss reason assignment and continuous improvement
- First point of contact to customer order processing teams related to day-to-day operations
- Works closely with Customer Service Control Tower teams for capability development, reporting and agility
- Works closely with Warehousing and Logistics teams for on time customer deliveries
- Support process hygiene and lead technology transformation where relevant
Key Requirements
- Previous experience in customer relationship management, issue resolution, order to cash process management and ensuring that you are supporting the commercial strategy and vision with the right cost to serve model
- Ability to lead remote teams in different geographical locations
- Demonstrated conceptual problem-solving ability; excellent oral and written communication skills, including presentation skills
- Ability to multi-task, meet tight deadlines and work under pressure with autonomy
- The ability to effectively lead and engage cross functional global teams and a willingness to take responsibility and accountability
- Demonstrated self-starter with the ability to deliver results in a lean, agile organization and able to adapt to changing priorities
- Strong Excel Skills
- Experience with SQL and/or Power BI a plus
Additional Information
- Some occasional EU travel required (approximately once per quarter)
- Holborn working environment: Bike Storage, Café, Kitchen & Communal Areas, Complimentary Tea & Coffee, Complimentary Fruit & Biscuits, Gym Facilities
Customer Collaboration Manager in Warrington employer: Elida Beauty
Elida Beauty, a leader in the FMCG sector, offers an exceptional work environment in Holborn, London, where employees enjoy a blend of remote and onsite working arrangements. With a strong focus on employee growth and a culture that champions collaboration and innovation, team members benefit from competitive compensation, access to gym facilities, and communal areas that foster teamwork. Joining Elida Beauty means being part of a dynamic team dedicated to delivering excellent customer service while driving profitable growth for iconic brands.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Collaboration Manager in Warrington
✨Tip Number 1
Network like a pro! Reach out to people in the FMCG sector, especially those who work at Elida Beauty or similar companies. A friendly chat can open doors and give you insider info that could help you stand out.
✨Tip Number 2
Prepare for interviews by practising common questions related to customer collaboration and relationship management. We recommend using the STAR method to structure your answers – it’s a great way to showcase your experience and problem-solving skills.
✨Tip Number 3
Showcase your growth mindset! During interviews, share examples of how you've tackled challenges and driven results in previous roles. This will resonate well with the hiring team looking for someone who thrives in a fast-paced environment.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Customer Collaboration Manager in Warrington
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Customer Collaboration Manager role. Highlight your experience in customer relationship management and any relevant skills that match the job description. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of how you've successfully managed customer relationships or resolved issues in the past. Let us know your growth mindset!
Showcase Your Skills:Don’t forget to showcase your skills, especially in Excel, SQL, and Power BI if you have them. Mention any experience leading remote teams or working under pressure. We love seeing candidates who can multitask and adapt to changing priorities!
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and get to know you better. Don’t miss out on this opportunity to join our dynamic team!
How to prepare for a job interview at Elida Beauty
✨Know Your Customer Collaboration Inside Out
Before the interview, dive deep into what customer collaboration means in the FMCG sector. Familiarise yourself with Elida Beauty's brands and their market strategies. This will help you articulate how your experience aligns with their goals and demonstrate your genuine interest in the role.
✨Showcase Your Problem-Solving Skills
Prepare specific examples of how you've successfully resolved customer issues in the past. Use the STAR method (Situation, Task, Action, Result) to structure your responses. This will highlight your ability to think on your feet and manage challenges effectively.
✨Demonstrate Your Leadership Style
Since the role involves leading remote teams, be ready to discuss your leadership approach. Share experiences where you've engaged cross-functional teams and driven results, especially in a fast-paced environment. This will show that you can adapt and thrive under pressure.
✨Brush Up on Your Technical Skills
Given the emphasis on Excel, SQL, and Power BI, make sure you're comfortable discussing your technical skills. Prepare to talk about how you've used these tools in previous roles to enhance customer service or streamline processes. This will set you apart as a candidate who can leverage technology for better outcomes.
