Customer Collaboration Manager in London

Work Location – London, UK (Hybrid)

Job Type - Full Time

Closing date - 11th May 2025

Who we are … we are Elida Beauty. Elida Beauty is a Global Personal Care Business. We proudly support and nurture our portfolio of iconic brands globally. Our ambition is to remix classic beauty brands for a new generation, making them even bigger beauty hits than they were the first time around, to drive accelerated growth and value creation. Driven by creativity and agility, we unleash the true potential of beloved brands, ‘Re-Founding’ them using a start-up mentality that always ‘finds a way’. Elida Beauty is a part of the Yellow Wood Partners portfolio of companies, a private equity company that invests exclusively in the consumer industry.

Your Role & Key Responsibilities

We are looking for an experienced customer facing lead who has a very strong growth mindset and a can-do culture of doing what it takes to win. We’re looking for someone who thrives in balancing brand, consumer, customers, with the ambition to deliver a substantial step up in profitable growth of the current perimeter. As the Customer Facing Lead, you will play a crucial role in the customer relationship management, issue resolution, order to cash process management and ensuring that you are supporting the commercial strategy and vision with the right cost to serve model. Your first priority will be ensuring Excellent customer service to our customers.

Your Key Responsibilities:

• E2E execution of Customer Service Team Strategy for all the key customers in your market
• Collaborate with CD teams to ensure seamless order management and delivery processes
• Support Order to Cash process to ensure all customer requirements are fulfilled aligned with internal business plans
• Executes Joint Business Plans and speedy issue resolution with Customers
• Responsible to deliver excellent service to all our customers
• Owns and monitors Service Level reporting, loss reason assignment and continuous improvement
• First point of contact to customer order processing teams related to day-to-day operations
• Works closely with Customer Service Control Tower teams for capability development, reporting and agility
• Works closely with Warehousing and Logistics teams for on time customer deliveries
• Support process hygiene and lead technology transformation where relevant

Requirements:

• 5-8 years of experience in Customer Service
• Ability to lead remote teams in different geographical locations
• Demonstrated conceptual problem-solving ability; excellent oral and written communication skills, including presentation skills
• Ability to multi-task, meet tight deadlines and work under pressure with autonomy
• The ability to effectively lead and engage cross functional global teams and a willingness to take responsibility and accountability
• Demonstrated self-starter with the ability to deliver results in a lean, agile organization and able to adapt to changing priorities
• Strong Excel Skills
• Experience with SQL and/or PowerBI a plus

Join us…To breathe new life into iconic brands. Embark on a transformational journey. Act with a Re-founder mindset.

Our Mission: We are committed to revolutionizing our manufacturing, packaging, and distribution processes to benefit our people and our planet. Our re-mixes democratize beauty by ensuring our products cater to all skin types and hair textures. We are for the many, not the few. Because we want everyone on the beauty dance floor.

Diversity at Elida Beauty: Diversity at Elida Beauty is about inclusion, embracing differences, creating possibilities, and growing together for better business performance. We embrace diversity in our workforce. This means giving full and fair consideration to all applicants and continuing development of all employees regardless of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage and civil partnership, and pregnancy and maternity.

Excited about the Role? Please apply online. Your application will be reviewed against our requirements, and we will be in touch to provide you with an update on the status of your application. By applying for this vacancy, you are confirming that you have made your Line Manager aware of your application and you are eligible to apply for new internal opportunities.