Manpower are currently seeking an interim Customer Collaboration Manager to work with our global FMCG client, Elida Beauty, renowned for brands such as TIGI, VO5, Toni & Guy, and Brylcreem, and become an integral part of their fast-paced FMCG environment. This is a full-time temporary role for 6 months (with the potential for extension), requiring 37.5 hours per week, Monday to Friday. Compensation for this role is competitive, paying up to £61,000 per annum, pro rata, depending upon experience. The role currently offers a mix of remote and onsite working, subject to adjustment based on business requirements. We are looking for an experienced customer facing lead who has a very strong growth mindset and a can-do culture of doing what it takes to win. We’re looking for someone who thrives in balancing brand, consumer, customers, with the ambition to deliver a substantial step up in profitable growth of the current perimeter. As the Customer Collaboration Manager, you will play a crucial role in the customer relationship management, issue resolution, order to cash process management and ensuring that you are supporting the commercial strategy and vision with the right cost to serve model. Your first priority will be ensuring Excellent customer service to our customers. E2E execution of Customer Service Team Strategy for all the key customers in your market Collaborate with CD teams to ensure seamless order management and delivery processes Support Order to Cash process to ensure all customer requirements are fulfilled aligned with internal business plans Responsible to deliver excellent service to all our customers Owns and monitors Service Level reporting, loss reason assignment and continuous improvement First point of contact to customer order processing teams related to day-to-day operations Works closely with Customer Service Control Tower teams for capability development, reporting and agility Support process hygiene and lead technology transformation where relevant Previous experience in customer relationship management, issue resolution, order to cash process management and ensuring that you are supporting the commercial strategy and vision with the right cost to serve model. Ability to lead remote teams in different geographical locations. Demonstrated self-starter with the ability to deliver results in a lean, agile organization and able to adapt to changing priorities Strong Excel Skills Experience with SQL and/or Power BI a plus Some occasional EU travel required (approximately once per quarter) Bike Storage Kitchen & Communal Areas Complimentary Tea & Coffee Gym Facilities
Customer Operations Manager / Commercial in City of London employer: Elida Beauty
Elida Beauty is an exceptional employer, offering a dynamic work environment that fosters collaboration and innovation within the fast-paced FMCG sector. Employees benefit from a competitive salary, flexible working arrangements, and access to modern facilities including gym amenities and communal areas, all while being part of a company that values operational excellence and employee growth. With opportunities for professional development and a supportive culture, Elida Beauty is committed to ensuring that its team members thrive both personally and professionally.
