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For Companies At a Glance
- Tasks: Lead customer relationships and ensure excellent service while driving profitable growth.
- Company: Join Elida Beauty, a global personal care business reimagining iconic brands.
- Benefits: Hybrid work model, competitive salary, and opportunities for professional growth.
- Other info: Diverse and inclusive workplace committed to sustainability and innovation.
- Why this job: Be part of a transformative journey in the beauty industry with a focus on inclusivity.
- Qualifications: 5-8 years in customer service, strong leadership, and problem-solving skills.
The predicted salary is between 60000 - 75000 £ per year.
Work Location – London, UK (Hybrid)
Job Type - Full Time
Closing date - 11th May 2025
Who we are … we are Elida Beauty
Elida Beauty is a Global Personal Care Business. We proudly support and nurture our portfolio of iconic brands globally. Our ambition is to remix classic beauty brands for a new generation, making them even bigger beauty hits than they were the first time around, to drive accelerated growth and value creation. Driven by creativity and agility, we unleash the true potential of beloved brands, ‘Re-Founding’ them using a start-up mentality that always ‘finds a way’. Elida Beauty is a part of the Yellow Wood Partners portfolio of companies, a private equity company that invests exclusively in the consumer industry.
Your Role & Key Responsibilities
We are looking for an experienced customer facing lead who has a very strong growth mindset and a can-do culture of doing what it takes to win. We’re looking for someone who thrives in balancing brand, consumer, customers, with the ambition to deliver a substantial step up in profitable growth of the current perimeter. As the Customer Facing Lead, you will play a crucial role in the customer relationship management, issue resolution, order to cash process management and ensuring that you are supporting the commercial strategy and vision with the right cost to serve model. Your first priority will be ensuring Excellent customer service to our customers.
Your Key Responsibilities
- E2E execution of Customer Service Team Strategy for all the key customers in your market
- Collaborate with CD teams to ensure seamless order management and delivery processes
- Support Order to Cash process to ensure all customer requirements are fulfilled aligned with internal business plans
- Executes Joint Business Plans and speedy issue resolution with Customers.
- Responsible to deliver excellent service to all our customers
- Owns and monitors Service Level reporting, loss reason assignment and continuous improvement
- First point of contact to customer order processing teams related to day-to-day operations
- Works closely with Customer Service Control Tower teams for capability development, reporting and agility
- Works closely with Warehousing and Logistics teams for on time customer deliveries
- Support process hygiene and lead technology transformation where relevant
Requirements
- 5-8 years of experience in Customer Service
- Ability to lead remote teams in different geographical locations.
- Demonstrated conceptual problem-solving ability; excellent oral and written communication skills, including presentation skills
- Ability to multi-task, meet tight deadlines and work under pressure with autonomy
- The ability to effectively lead and engage cross functional global teams and a willingness to take responsibility and accountability
- Demonstrated self-starter with the ability to deliver results in a lean, agile organization and able to adapt to changing priorities
- Strong Excel Skills
- Experience with SQL and/or PowerBI a plus
Join us… To breathe new life into iconic brands. Embark on a transformational journey. Act with a Re-founder mindset.
Our Mission
We are committed to revolutionizing our manufacturing, packaging, and distribution processes to benefit our people and our planet. Our re-mixes democratize beauty by ensuring our products cater to all skin types and hair textures. We are for the many, not the few. Because we want everyone on the beauty dance floor.
Diversity at Elida Beauty
Diversity at Elida Beauty is about inclusion, embracing differences, creating possibilities, and growing together for better business performance. We embrace diversity in our workforce. This means giving full and fair consideration to all applicants and continuing development of all employees regardless of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage and civil partnership, and pregnancy and maternity.
Excited about the Role? Please apply online. Your application will be reviewed against our requirements, and we will be in touch to provide you with an update on the status of your application. By applying for this vacancy, you are confirming that you have made your Line Manager aware of your application and you are eligible to apply for new internal opportunities.
Customer Collaboration Manager in City of London employer: Elida Beauty
Contact Detail:
Elida Beauty Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Collaboration Manager in City of London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those who work at Elida Beauty or similar companies. A friendly chat can open doors and give you insider info that could help you stand out.
✨Tip Number 2
Prepare for the interview by researching Elida Beauty's brands and their market strategies. Show us you’re not just another candidate; demonstrate your passion for their mission and how you can contribute to their growth.
✨Tip Number 3
Practice your problem-solving skills! Since the role involves issue resolution, think of examples from your past experiences where you’ve tackled challenges head-on. We love a candidate who can think on their feet!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining our team and ready to embrace the beauty remix journey with us.
We think you need these skills to ace Customer Collaboration Manager in City of London
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your enthusiasm for the role shine through! We want to see how excited you are about joining Elida Beauty and contributing to our mission of remixing iconic brands.
Tailor Your CV: Make sure your CV is tailored to the Customer Collaboration Manager role. Highlight your relevant experience in customer service and any leadership roles you've had. We love seeing how your skills align with our needs!
Be Clear and Concise: Keep your application clear and to the point. Use bullet points where possible to make it easy for us to read. We appreciate straightforward communication, especially when it comes to your achievements and experiences.
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Elida Beauty
✨Know Your Customer Service Inside Out
Make sure you brush up on your customer service knowledge, especially in relation to the beauty industry. Be ready to discuss how you've handled customer issues in the past and how you can apply that experience to Elida Beauty's unique challenges.
✨Showcase Your Growth Mindset
Elida Beauty is all about a growth mindset, so come prepared with examples of how you've driven growth in previous roles. Think about specific strategies you've implemented that led to measurable results, and be ready to share those stories.
✨Demonstrate Cross-Functional Collaboration
Since this role involves working closely with various teams, highlight your experience in cross-functional collaboration. Prepare to discuss how you've successfully worked with different departments to achieve common goals, particularly in customer service and order management.
✨Be Ready for Problem-Solving Scenarios
Expect to face some hypothetical problem-solving scenarios during the interview. Practice articulating your thought process and approach to resolving issues, especially in high-pressure situations. This will show your ability to think on your feet and adapt to changing priorities.