At a Glance
- Tasks: Lead customer relationships and ensure excellent service in a fast-paced FMCG environment.
- Company: Join Elida Beauty, home to iconic brands like TIGI and VO5.
- Benefits: Competitive salary, flexible working, gym facilities, and a vibrant office culture.
- Other info: Dynamic role with potential for extension and occasional EU travel.
- Why this job: Make a real impact in customer collaboration and drive profitable growth.
- Qualifications: Experience in customer management and strong problem-solving skills required.
The predicted salary is between 61000 - 61000 £ per year.
Manpower are currently seeking an interim Customer Collaboration Manager to work with our global FMCG client, Elida Beauty, renowned for brands such as TIGI, VO5, Toni & Guy, and Brylcreem, and become an integral part of their fast-paced FMCG environment. The position is based in Holborn, London. This is a full-time temporary role for 6 months (with the potential for extension), requiring 37.5 hours per week, Monday to Friday. Compensation for this role is competitive, paying up to £61,000 per annum, pro rata, depending upon experience. The role currently offers a mix of remote and onsite working, subject to adjustment based on business requirements.
We are looking for an experienced customer facing lead who has a very strong growth mindset and a can-do culture of doing what it takes to win. We’re looking for someone who thrives in balancing brand, consumer, customers, with the ambition to deliver a substantial step up in profitable growth of the current perimeter.
As the Customer Collaboration Manager, you will play a crucial role in the customer relationship management, issue resolution, order to cash process management and ensuring that you are supporting the commercial strategy and vision with the right cost to serve model. Your first priority will be ensuring excellent customer service to our customers.
Key Accountabilities- E2E execution of Customer Service Team Strategy for all the key customers in your market
- Collaborate with CD teams to ensure seamless order management and delivery processes
- Support Order to Cash process to ensure all customer requirements are fulfilled aligned with internal business plans
- Executes Joint Business Plans and speedy issue resolution with Customers.
- Responsible to deliver excellent service to all our customers
- Owns and monitors Service Level reporting, loss reason assignment and continuous improvement
- First point of contact to customer order processing teams related to day-to-day operations
- Works closely with Customer Service Control Tower teams for capability development, reporting and agility
- Works closely with Warehousing and Logistics teams for on time customer deliveries
- Support process hygiene and lead technology transformation where relevant
- Previous experience in customer relationship management, issue resolution, order to cash process management and ensuring that you are supporting the commercial strategy and vision with the right cost to serve model.
- Ability to lead remote teams in different geographical locations.
- Demonstrated conceptual problem-solving ability; excellent oral and written communication skills, including presentation skills
- Ability to multi-task, meet tight deadlines and work under pressure with autonomy
- The ability to effectively lead and engage cross functional global teams and a willingness to take responsibility and accountability
- Demonstrated self-starter with the ability to deliver results in a lean, agile organization and able to adapt to changing priorities
- Strong Excel Skills
- Experience with SQL and/or Power BI a plus
- Some occasional EU travel required (approximately once per quarter)
- Holborn working environment: Bike Storage, Café, Kitchen & Communal Areas, Complimentary Tea & Coffee, Complimentary Fruit & Biscuits, Gym Facilities
Customer Collaboration Manager in Bournemouth employer: Elida Beauty
Elida Beauty, a leader in the FMCG sector, offers an exceptional work environment in Holborn, London, where employees can thrive in a dynamic and collaborative culture. With a strong focus on employee growth and development, the company provides opportunities for professional advancement while ensuring a healthy work-life balance through a mix of remote and onsite working. Employees enjoy a range of benefits including gym facilities, complimentary refreshments, and a supportive atmosphere that encourages innovation and excellence in customer service.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Collaboration Manager in Bournemouth
✨Tip Number 1
Network like a pro! Reach out to people in the FMCG industry, especially those connected to Elida Beauty. A friendly chat can open doors and give you insider info that could help you stand out.
✨Tip Number 2
Prepare for interviews by practising common questions related to customer collaboration and issue resolution. We recommend role-playing with a friend or using online resources to boost your confidence.
✨Tip Number 3
Showcase your problem-solving skills during interviews. Share specific examples of how you've tackled challenges in customer service or order management. This will demonstrate your ability to thrive under pressure!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Customer Collaboration Manager in Bournemouth
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Customer Collaboration Manager role. Highlight your experience in customer relationship management and any relevant achievements that showcase your ability to drive profitable growth.
Craft a Compelling Cover Letter:Your cover letter should reflect your passion for the FMCG industry and your understanding of the role. Use it to demonstrate your strong growth mindset and how you can contribute to Elida Beauty's success.
Showcase Your Skills:Don’t forget to highlight your problem-solving abilities and communication skills. Mention any experience with tools like SQL or Power BI, as these could set you apart from other candidates.
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and get you on the path to joining our team!
How to prepare for a job interview at Elida Beauty
✨Know Your Customer Collaboration Inside Out
Before the interview, dive deep into what customer collaboration means in the FMCG sector. Familiarise yourself with Elida Beauty's brands and their market strategies. This will help you articulate how your experience aligns with their needs.
✨Showcase Your Problem-Solving Skills
Prepare specific examples of how you've resolved customer issues in the past. Use the STAR method (Situation, Task, Action, Result) to structure your responses. This will demonstrate your ability to handle challenges effectively.
✨Highlight Your Leadership Experience
Since the role involves leading remote teams, be ready to discuss your leadership style and experiences. Share instances where you've successfully managed cross-functional teams and how you foster collaboration across different locations.
✨Be Ready for Technical Questions
Brush up on your Excel skills and any experience with SQL or Power BI. Be prepared to discuss how you've used these tools in previous roles to support order management and reporting. This will show you're technically savvy and ready to hit the ground running.
