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- Tasks: Lead customer service activities and ensure excellent service for our clients.
- Company: Elida Beauty is a global personal care business focused on revitalising iconic beauty brands.
- Benefits: Enjoy flexible working options and the chance to work with renowned brands.
- Why this job: Be part of a dynamic team driving change and making an impact in the beauty industry.
- Qualifications: No specific experience required; enthusiasm and a passion for customer service are key.
- Other info: This role is part-time, based in London or Liverpool.
The predicted salary is between 28800 - 43200 £ per year.
Join to apply for the Assistant Customer Service Manager (Supply Chain) role at Elida Beauty. Work Location – London or Liverpool.
Who we are… Elida Beauty is a Global Personal Care Business. We proudly support and nurture our portfolio of iconic brands globally. Our ambition is to remix classic beauty brands for a new generation, making them even bigger beauty hits than they were the first time around, to drive accelerated growth and value creation. Driven by creativity and agility, we unleash the true potential of beloved brands, ‘Re-Founding’ them using a start-up mentality that always ‘finds a way’. Elida Beauty is a part of the Yellow Wood Partners portfolio of companies, a private equity company that invests exclusively in the consumer industry.
Your Role & Responsibilities: The Assistant Customer Service Manager for UKI will be the lead for developing our service model as we move forward and evolve Elida Beauty as an organisation. The role will look after our customers, manage their orders, build and maintain strong relationships externally, as well as regularly working with internal stakeholders to ensure that we maintain our quality and service standards at all times. As a result you will be key to driving change, informing decision making and implementing improvements based on commercial, relationship and strategic information. This role will report to the SC Lead for UKI.
Your Key Tasks:
- Lead the Cutover and Integration of all Customer Service Activity carried out by Unilever as Elida Beauty moves to a separate entity and introduces its own processes and ways of working.
- Own ‘OnTime’ results and partner with Supply Planning on ‘InFull’ service results.
- Play a crucial role in the Customer Relationship management, Joint Business Planning, issue resolution, order to cash process management ensuring that you are supporting the commercial strategy and vision.
- Ensure Excellent customer service to our customers.
- Lead Order to Cash process to ensure all customer requirements are fulfilled aligned with internal business plans.
- Work with the Distribution Centre to ensure Operations meet business needs.
- Translate potential supply risks and ensure clear communication to relevant stakeholders.
- Support with key account activity, following up on priority orders and customer issues with the sales team.
- Support key accounts to ensure customer launch plans are carried out correctly.
- Run customer and process related projects.
- Drive Improvements in the way we work every day.
Assistant Customer Service Manager (Supply Chain) - Elida Beauty employer: Elida Beauty
Contact Detail:
Elida Beauty Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Customer Service Manager (Supply Chain) - Elida Beauty
✨Tip Number 1
Familiarise yourself with Elida Beauty's portfolio of brands. Understanding their products and market positioning will help you demonstrate your passion for the company during interviews.
✨Tip Number 2
Network with current or former employees of Elida Beauty on platforms like LinkedIn. Engaging in conversations can provide valuable insights into the company culture and expectations for the Assistant Customer Service Manager role.
✨Tip Number 3
Prepare to discuss your experience with customer relationship management and supply chain processes. Be ready to share specific examples of how you've improved service delivery or resolved customer issues in previous roles.
✨Tip Number 4
Stay updated on industry trends in personal care and supply chain management. Showing that you're knowledgeable about current challenges and innovations can set you apart from other candidates.
We think you need these skills to ace Assistant Customer Service Manager (Supply Chain) - Elida Beauty
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of the Assistant Customer Service Manager. Highlight your experience in customer service, supply chain management, and any relevant projects you've led.
Tailor Your CV: Customise your CV to reflect the skills and experiences that align with the job description. Emphasise your ability to manage customer relationships, drive improvements, and work collaboratively with internal stakeholders.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the beauty industry and your understanding of Elida Beauty's mission. Mention specific examples of how you've successfully handled similar roles or challenges in the past.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammatical errors, and ensure that your documents are well-formatted and professional.
How to prepare for a job interview at Elida Beauty
✨Understand the Company Culture
Before your interview, take some time to research Elida Beauty's values and mission. Understanding their focus on creativity and agility will help you align your answers with their expectations and demonstrate that you're a good fit for their team.
✨Showcase Your Customer Service Skills
As an Assistant Customer Service Manager, you'll need to highlight your experience in managing customer relationships and resolving issues. Prepare specific examples of how you've successfully handled customer complaints or improved service processes in the past.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions that assess your problem-solving abilities. Think about potential challenges in the supply chain and customer service areas, and be ready to discuss how you would approach these situations effectively.
✨Demonstrate Your Teamwork Abilities
Collaboration is key in this role, so be prepared to discuss how you've worked with cross-functional teams in the past. Highlight any experiences where you partnered with other departments to achieve common goals, especially in relation to order management and customer satisfaction.
