At a Glance
- Tasks: Lead settlement services, manage a team, and drive operational excellence in the energy sector.
- Company: Join Elexon, a thriving organisation committed to diversity and innovation.
- Benefits: Competitive salary up to £69,550, bonus, private medical insurance, and generous pension scheme.
- Other info: Hybrid working model with a vibrant culture focused on employee wellbeing and continuous improvement.
- Why this job: Make a real impact on the future of Great Britain's electricity market while developing your career.
- Qualifications: Experience in operational leadership, strong analytical skills, and knowledge of the electricity market.
The predicted salary is between 69550 - 69550 £ per year.
We have an exciting opportunity for a Service Lead, Settlement & Insights (Global Grade 11) to join our Settlement and Insights team on a 12 month FTC. This role is central to ensuring the effective day-to-day delivery of settlement services that underpin the Balancing and Settlement Code (BSC), while driving operational excellence and continuous service improvement.
You’ll play a key role in leading operational services, managing a small team of Service Analysts, and acting as a subject matter expert across settlement processes. Working closely with colleagues, customers and industry stakeholders, you’ll help ensure the accurate delivery of settlement services, mitigate operational risk, and support industry change initiatives that are shaping the future of Great Britain’s electricity market on the journey to Net Zero.
What you’ll do:
As Settlement Service Lead, you’ll lead the day-to-day operation of one or more settlement services, ensuring we continue to deliver high-quality, customer-focused services while meeting our legal obligations under the BSC.
- Lead and develop a small team of Service Analysts, providing coaching, guidance and performance support.
- Oversee the day-to-day delivery of settlement services, ensuring operational excellence and compliance with BSC obligations.
- Champion an outstanding customer experience by resolving complex operational issues and supporting customers effectively.
- Act as a Subject Matter Expert, providing technical leadership on settlement processes, industry rules and operational procedures.
- Identify opportunities to improve services, reduce operational risk and enhance customer outcomes.
- Support Service Owners with prioritisation, backlog management and continuous service improvement.
- Deliver business readiness activities for industry change, including operational documentation, training and transition into service.
- Analyse operational data and trends to provide insight, recommendations and reporting to senior stakeholders, committees and industry groups.
- Build strong relationships across Elexon, industry participants, regulators and service providers to deliver collaborative solutions.
What you’ll bring:
We’re looking for someone who combines strong operational leadership with excellent stakeholder management and technical expertise.
- Experience leading or mentoring teams in an operational or service delivery environment.
- Strong knowledge of operational processes, continuous improvement and customer service management.
- The ability to interpret complex technical or regulatory information and communicate it clearly to different audiences.
- Excellent analytical skills with experience using data to identify trends, solve problems and support decision-making.
- Confidence building relationships with senior stakeholders, customers and external partners.
- A proactive approach to managing priorities, improving processes and driving positive change.
- Strong communication and presentation skills with the ability to influence at all levels.
- Proficiency in Microsoft Office, particularly Excel, Word and PowerPoint.
- Knowledge of the Balancing and Settlement Code and GB electricity market arrangements.
- Experience with industry change programmes, such as Market‑wide Half Hourly Settlement (MHHS).
- Experience using SQL, Python, R or data visualisation tools such as Power BI or Tableau.
- Experience presenting to industry forums or senior governance groups.
What’s in it for you:
- Up to £69,550 salary
- Excellent benefits including bonus, private medical insurance and generous pension scheme
- The opportunity to work within a thriving organisation which can support your growth and development
- We operate a hybrid working approach with 2 days in our London office
Our culture
We believe a diverse and inclusive culture allows innovation and creativity to flourish. We are committed to continuously improving our culture for our colleagues and stakeholders. Through our hugely successful Diversity Forum, Mental Health First Aid network and regular programme of activities and events, we celebrate difference and recognise the value of employee wellbeing, which is a consistent outcome from annual employee surveys that we conduct. Likewise, as a community, we like to support each other, and all agree Elexon is a great place to work with a great workspace too!
At Elexon, we want to:
- Provide true equality of opportunity
- Attract and retain diverse talent
- Listen to all voices
- Be representative of the communities we work in
- Be a role model for Diversity and Inclusion in the industry
Elexon together, embracing differences, listening to all voices
Ready to make an impact?
Join us and help shape the future of energy services.
Service Lead, Settlement and Insights employer: Elexon
Elexon is an exceptional employer, offering a dynamic work environment where innovation and collaboration thrive. With excellent benefits including a bonus, private medical insurance, and a generous pension scheme, employees are supported in their growth and development. Our commitment to diversity and inclusion fosters a culture where every voice is heard, making Elexon a great place to work while contributing to the vital energy sector.
StudySmarter Expert Advice🤫
We think this is how you could land Service Lead, Settlement and Insights
✨Tap into Consulting Networks
Get active in local management consulting networks and organisations. Attend meetups, workshops, or webinars specific to consulting where you can connect with professionals who may know of temporary roles opening up at places like Elexon. Don’t underestimate word-of-mouth – it’s massive in our field!
✨Show Off Your Skills in Real-Time
As a temporary hire, you need to demonstrate your value quickly. Consider creating a mini-case study or analysis relevant to the industry and share it on platforms like LinkedIn or even during networking events. This can be an impressive way to showcase your analytical skills and problem-solving prowess – just what consulting firms are looking for!
✨Check for Temporary Roles on Niche Job Boards
Look for temporary roles on specialised job boards for consulting gigs rather than just generic platforms. Websites like Consultancy.uk or even the Careers pages of major firms could have short-term projects or roles that are perfect for you to jump in at Elexon.
✨Leverage University and Alumni Resources
If you’re fresh out of uni or connected with a local institution, take advantage of their career services and alumni networks. Many universities have exclusive connections to consulting firms seeking temporary help. Plus, it’s a great way to meet other aspiring consultants who might share leads about opportunities at Elexon.
We think you need these skills to ace Service Lead, Settlement and Insights
Some tips for your application 🫡
Showcase Your Analytical Skills:In management consulting, employers love to see your problem-solving abilities right from the get-go. Be sure to highlight any relevant analytical projects you've worked on, particularly those that show how you tackled complex problems. If you’ve done any case studies or analysis during your studies, throw those in your CV!
Tailor Your Experience for the Role:Since this is a temporary position, your application should reflect your adaptability and relevant experience quite clearly. Focus on showcasing experiences that demonstrate your ability to hit the ground running, like previous projects, internships, or freelance gigs in consulting or project management.
Craft a Targeted Cover Letter:Your cover letter is your chance to sparkle! Use it to explain why you're interested in this temporary role at Elexon and how your skills suit the specific project needs. Remember to mention how you can provide immediate value based on your past experiences.
Include Certifications or Relevant Training:If you've got any certifications like PMP, Six Sigma, or even coursework that’s super relevant, make sure to list those in your application. Management consulting can be competitive, and these extra qualifications can help you stand out in the recruitment process.
How to prepare for a job interview at Elexon
✨Prepare for Case Studies
In management consulting, case study interviews are a big deal. Expect to tackle real-world business problems on the spot. We should practise structuring our thoughts, developing hypotheses, and presenting our solutions clearly, as this is what firms like Elexon will want to see.
✨Show Off Your Problem-Solving Skills
You’ll need to demonstrate strong analytical skills and logical reasoning. Brush up on frameworks like SWOT or Porter's Five Forces, as these can come in handy. Think of instances from your experience where you tackled a complex issue—this could set you apart when speaking to Elexon.
✨Highlight Your Adaptability
Since this is a temporary role, it's crucial we showcase our ability to hit the ground running. Have examples ready that illustrate how we've adapted quickly in past positions or projects. This shows that we can contribute effectively from day one at Elexon.
✨Be Ready to Discuss Cultural Fit
Temporary roles often come with a focus on team dynamics. Prepare to discuss how we align with the values and culture at Elexon. We want to highlight our teamwork experiences and how we can mesh with their consulting teams, making it clear that we're not just looking to fill a spot but to add value.
