At a Glance
- Tasks: Lead settlement services, manage a team, and drive operational excellence in the energy sector.
- Company: Join Elexon, a thriving organisation committed to diversity and innovation.
- Benefits: Competitive salary up to £69,550, bonus, private medical insurance, and generous pension scheme.
- Other info: Hybrid working model with a vibrant culture focused on employee wellbeing and continuous improvement.
- Why this job: Make a real impact on the future of Great Britain's electricity market while developing your career.
- Qualifications: Experience in operational leadership, strong analytical skills, and knowledge of the electricity market.
The predicted salary is between 69550 - 69550 £ per year.
We have an exciting opportunity for a Service Lead, Settlement & Insights (Global Grade 11) to join our Settlement and Insights team on a 12 month FTC. This role is central to ensuring the effective day-to-day delivery of settlement services that underpin the Balancing and Settlement Code (BSC), while driving operational excellence and continuous service improvement.
You’ll play a key role in leading operational services, managing a small team of Service Analysts, and acting as a subject matter expert across settlement processes. Working closely with colleagues, customers and industry stakeholders, you’ll help ensure the accurate delivery of settlement services, mitigate operational risk, and support industry change initiatives that are shaping the future of Great Britain’s electricity market on the journey to Net Zero.
What you’ll do:
As Settlement Service Lead, you’ll lead the day-to-day operation of one or more settlement services, ensuring we continue to deliver high-quality, customer-focused services while meeting our legal obligations under the BSC.
- Lead and develop a small team of Service Analysts, providing coaching, guidance and performance support.
- Oversee the day-to-day delivery of settlement services, ensuring operational excellence and compliance with BSC obligations.
- Champion an outstanding customer experience by resolving complex operational issues and supporting customers effectively.
- Act as a Subject Matter Expert, providing technical leadership on settlement processes, industry rules and operational procedures.
- Identify opportunities to improve services, reduce operational risk and enhance customer outcomes.
- Support Service Owners with prioritisation, backlog management and continuous service improvement.
- Deliver business readiness activities for industry change, including operational documentation, training and transition into service.
- Analyse operational data and trends to provide insight, recommendations and reporting to senior stakeholders, committees and industry groups.
- Build strong relationships across Elexon, industry participants, regulators and service providers to deliver collaborative solutions.
What you’ll bring:
We’re looking for someone who combines strong operational leadership with excellent stakeholder management and technical expertise.
- Experience leading or mentoring teams in an operational or service delivery environment.
- Strong knowledge of operational processes, continuous improvement and customer service management.
- The ability to interpret complex technical or regulatory information and communicate it clearly to different audiences.
- Excellent analytical skills with experience using data to identify trends, solve problems and support decision-making.
- Confidence building relationships with senior stakeholders, customers and external partners.
- A proactive approach to managing priorities, improving processes and driving positive change.
- Strong communication and presentation skills with the ability to influence at all levels.
- Proficiency in Microsoft Office, particularly Excel, Word and PowerPoint.
- Knowledge of the Balancing and Settlement Code and GB electricity market arrangements.
- Experience with industry change programmes, such as Market‑wide Half Hourly Settlement (MHHS).
- Experience using SQL, Python, R or data visualisation tools such as Power BI or Tableau.
- Experience presenting to industry forums or senior governance groups.
What’s in it for you:
- Up to £69,550 salary
- Excellent benefits including bonus, private medical insurance and generous pension scheme
- The opportunity to work within a thriving organisation which can support your growth and development
- We operate a hybrid working approach with 2 days in our London office
Our culture
We believe a diverse and inclusive culture allows innovation and creativity to flourish. We are committed to continuously improving our culture for our colleagues and stakeholders. Through our hugely successful Diversity Forum, Mental Health First Aid network and regular programme of activities and events, we celebrate difference and recognise the value of employee wellbeing, which is a consistent outcome from annual employee surveys that we conduct. Likewise, as a community, we like to support each other, and all agree Elexon is a great place to work with a great workspace too!
At Elexon, we want to:
- Provide true equality of opportunity
- Attract and retain diverse talent
- Listen to all voices
- Be representative of the communities we work in
- Be a role model for Diversity and Inclusion in the industry
Elexon together, embracing differences, listening to all voices
Ready to make an impact?
Join us and help shape the future of energy services.
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Service Lead, Settlement and Insights employer: Elexon
Elexon is an exceptional employer, offering a dynamic work environment where innovation and collaboration thrive. With excellent benefits including a bonus, private medical insurance, and a generous pension scheme, employees are supported in their growth and development. Our commitment to diversity and inclusion fosters a culture where every voice is heard, making Elexon a great place to work while contributing to the vital energy sector.
StudySmarter Expert Advice🤫
We think this is how you could land Service Lead, Settlement and Insights
✨Tip Number 1: Get Involved in Consulting Case Competitions
Look for case competitions hosted by universities and consulting firms. They’re a fab way to showcase your problem-solving skills and meet industry players. Plus, winning one can seriously boost your CV, which we know is key when applying for roles like Service Lead, Settlement and Insights at Elexon!
✨Tip Number 2: Leverage Alumni Networks
Tap into your university’s alumni network; many consultants love to help out new talent. Reach out to alumni who are working in management consulting, they might have insider knowledge about openings at firms like Elexon or be willing to refer you for that Service Lead, Settlement and Insights position!
✨Tip Number 3: Attend Industry Events and Conferences
Keep an eye on management consulting events, workshops, or panels. These are prime opportunities to network with top professionals and get your name out there. You might even bump into someone from Elexon who’s on the lookout for their next Service Lead, Settlement and Insights star!
✨Tip Number 4: Polish Your Consulting Skills Online
Engage with online platforms that offer consulting simulations or courses. Prove your chops by completing relevant projects — this not only beefs up your experience but also gives you concrete examples to chat about during interviews for that full-time Service Lead, Settlement and Insights role at Elexon!
We think you need these skills to ace Service Lead, Settlement and Insights
Some tips for your application 🫡
Show Your Problem-Solving Skills:In management consulting, it's all about problem-solving—so make sure your CV highlights your analytical and critical thinking skills. Include examples from your studies or previous roles where you tackled complex issues or came up with innovative solutions. Quantify your achievements whenever possible to demonstrate your impact!
Tailor Your Cover Letter:Your cover letter is your chance to explain why you're a perfect fit for the consulting world. Focus on your motivation for joining the industry and how your skills align with the requirements of the role at Elexon. Remember to mention any relevant coursework or projects that showcase your understanding of strategic frameworks or business models!
Highlight Team Experience:Consultants often work in teams, so it's vital to showcase your collaborative skills. Include experiences where you've worked effectively with others, whether in academic group projects or internships. Discuss your role in the team and how you helped achieve common goals, demonstrating you can thrive in a consultancy environment.
Professionalise Your Online Presence:Make sure your LinkedIn and any other professional profiles are up to date, reflecting your career aspirations in management consulting. Connect with industry professionals and follow relevant groups—show you’re serious about entering this field. Applying through our website is a great way to get noticed, so showcase your personality and enthusiasm there!
How to prepare for a job interview at Elexon
✨Master the Case Study Game
In management consulting, case study interviews are all the rage. Make sure to practice structuring your thoughts and analysing data on the fly. Use resources like example case studies to get comfortable with frameworks and solutions. Remember, it’s not just about getting the right answer but showcasing your thought process, so talk us through your reasoning!
✨Know Your Numbers
Be prepared for some numerical and analytical questions. Brush up on your mental math and be ready to interpret data from charts or graphs. We might throw some business scenarios at you that require a quick turnaround on numerical analysis, so practice these skills to feel confident and swift!
✨Show Your Leadership Flair
As this is a full-time role, we want to see your potential as a seasoned consultant. Be ready to discuss experiences where you've led a project or a team. Think about times you've influenced decisions or navigated challenges—this is your chance to show how you can thrive in a fast-paced, collaborative environment.
✨Be a Cultural Fit
We’re not just looking for brains; we want to see if you vibe with our company culture at Elexon. Prepare to share how your values align with ours. Have a think about what makes a great team environment for you and how you can contribute to that. A good cultural fit goes a long way in management consulting!
