Business Continuity and Disaster Recovery Manager in London

Join Elexon to strengthen technology resilience, lead recovery planning and testing, and coordinate teams and suppliers to keep critical services running when disruption strikes. We're looking for a Business Continuity & Disaster Recovery Manager to join our Service Management team at Elexon on a permanent basis.

In this role, you'll take ownership of Elexon’s technology business continuity and disaster recovery capability, helping ensure our critical services can withstand and recover from significant disruption. Working within a complex multi-supplier environment, you'll maintain our BC/DR framework, coordinate recovery planning and testing, and ensure suppliers are prepared to meet agreed recovery objectives. You'll work closely with Technology, Service Owners, Information Security and senior stakeholders to strengthen operational resilience across Elexon.

This is an opportunity for an experienced continuity and recovery professional who can combine technical understanding, supplier governance and clear communication to coordinate an effective response when it matters most.

What you’ll do

• Own and continuously improve Elexon’s Business Continuity and Disaster Recovery framework, plans and procedures.
• Ensure recovery arrangements align with business continuity requirements, recovery priorities and Recovery Time Objectives (RTOs).
• Identify critical service dependencies, recovery gaps and potential single points of failure.
• Maintain clear governance covering disaster recovery invocation, restoration and stand-down.
• Develop and coordinate the annual BC/DR testing and exercise programme, involving internal teams and external suppliers.
• Plan and facilitate scenario-based recovery exercises, ensuring recovery performance is measured against agreed objectives.
• Review supplier recovery plans, testing evidence and contractual commitments to ensure recovery arrangements are effective.
• Capture lessons learned and drive remediation actions through to completion.
• Coordinate the formal disaster recovery invocation process, working with accountable decision-makers and Major Incident Management.
• Orchestrate recovery activity across multiple suppliers, ensuring dependencies, responsibilities and priorities remain clear.
• Monitor recovery progress against RTOs, escalating delays, risks and issues where necessary.
• Support validation of end-to-end service restoration and formal recovery stand-down.
• Provide clear and timely recovery updates to senior stakeholders and the Executive/Gold Team.
• Build effective relationships with technology suppliers, service providers and third-party partners.
• Challenge supplier recovery readiness, performance and compliance with agreed obligations.
• Work with Service Owners, Architecture, Information Security and Commercial teams to strengthen resilience.
• Produce assurance reporting covering recovery readiness, risks, testing outcomes and outstanding actions.
• Drive continuous improvement following incidents, exercises and changes to critical services.

What you’ll bring

• Proven experience in Business Continuity, IT Service Continuity or Disaster Recovery management within a complex technology environment.
• Strong understanding of the disaster recovery lifecycle, including planning, invocation, recovery coordination, restoration and stand-down.
• Experience managing recovery plans, service dependencies and Recovery Time Objectives (RTOs).
• Proven experience planning, coordinating and evaluating BC/DR exercises and recovery testing.
• Experience working within multi-supplier or Service Integration and Management (SIAM) environments.
• Strong experience managing third-party suppliers, including recovery obligations, service requirements and escalations.
• Good knowledge of IT Service Management (ITSM) and its relationship with incident, problem, change and service continuity management.
• Excellent stakeholder engagement and communication skills, including the ability to coordinate technical teams, suppliers and senior leadership.
• Strong analytical, risk management and reporting capabilities.
• Ability to remain calm, organised and decisive during major incidents and significant service disruption.
• A proactive approach to identifying resilience risks and driving practical improvements.

It would also be beneficial if you have

• A recognised Business Continuity or IT Service Continuity qualification, or equivalent practical experience.
• ITIL certification or strong knowledge of ITIL practices.
• Familiarity with ISO 22301 and ISO 27001.
• Experience using ServiceNow or similar ITSM platforms.
• Experience coordinating cloud, infrastructure and application recovery across external providers.
• Experience working within the energy, utilities or another regulated sector.
• Knowledge of the Balancing and Settlement Code (BSC) and the GB electricity market.

What’s in it for you

• Salary – £66,933
• Excellent benefits including bonus, private medical insurance and generous pension scheme.
• The opportunity to work within a thriving organisation which can support your growth and development.
• We operate a hybrid working approach with 2 days in our London office.

Our culture

We believe a diverse and inclusive culture allows innovation and creativity to flourish. We are committed to continuously improving our culture for our colleagues and stakeholders. Through our hugely successful Diversity Forum, Mental Health First Aid network and regular programme of activities and events, we celebrate difference and recognise the value of employee wellbeing, which is a consistent outcome from annual employee surveys that we conduct. Likewise, as a community, we like to support each other, and all agree Elexon is a great place to work with a great workspace too!

• Provide true equality of opportunity.
• Attract and retain diverse talent.
• Listen to all voices.
• Be representative of the communities we work in.
• Be a role model for Diversity and Inclusion in the industry.

Elexon together, embracing differences, listening to all voices. Ready to make an impact? Join us and help shape the future of energy services.