At a Glance
- Tasks: Lead the design of customer journeys and improve services for a better experience.
- Company: Join Elexon, a key player in the electricity market with a focus on customer satisfaction.
- Benefits: Permanent position with opportunities for growth and development.
- Other info: Collaborate across teams to shape the future of customer interactions.
- Why this job: Make a real difference by putting customers at the heart of innovative solutions.
- Qualifications: Experience in customer experience design and a passion for improving services.
The predicted salary is between 45000 - 55000 £ per year.
Elexon is seeking a Customer Experience Designer (Grade 11) to join the Customer Experience team on a permanent basis. You will lead the design and continuous improvement of customer journeys and services, ensuring customer needs are at the heart of how Elexon delivers its products and services.
You will work across Operations, Product, Digital and Customer Support, using customer insight and data-driven decision making to create seamless experiences supporting the evolving electricity market.
Customer Experience Designer: Shape End-to-End Journeys employer: Elexon
Elexon is an exceptional employer, offering a dynamic work environment where innovation and collaboration thrive. With excellent benefits including a bonus, private medical insurance, and a generous pension scheme, employees are supported in their growth and development. Our commitment to diversity and inclusion fosters a culture where every voice is heard, making Elexon a great place to work while contributing to the vital energy sector.
