At a Glance
- Tasks: Provide 1st and 2nd line support, solving issues and improving energy services.
- Company: Join Elexon, a diverse and inclusive tech-driven organisation.
- Benefits: Earn £45,000 with excellent perks like private medical insurance and a generous pension scheme.
- Other info: Enjoy a hybrid working model and a supportive workplace culture.
- Why this job: Make a real impact in the energy sector while growing your career.
- Qualifications: Experience in IT support and strong problem-solving skills required.
The predicted salary is between 36000 - 44000 £ per year.
Location: London
Employment: Permanent, full-time
Salary: GBP 45000
Posted Date: 17 Aug 2026
Closing Date: 24 Aug 2026
Join Elexon as a Support Analyst: deliver 1st and 2nd line support, solve issues, and improve critical energy services in an inclusive team with excellent benefits. We’re looking for a Support Analyst to join the Technology function at Elexon on a permanent basis. In this role, you’ll provide first- and second-line support across Elexon’s systems and services, ensuring incidents, requests, and issues are managed efficiently and in line with service expectations. You’ll play a key role in maintaining service stability, user satisfaction, and operational performance, working closely with internal teams, suppliers, and stakeholders. This is a great opportunity to work in a fast-paced, technology-driven environment, supporting critical services that underpin the GB electricity market.
What you’ll do:
- Provide 1st and 2nd line support, managing incidents, service requests, and user queries
- Log, prioritise, and resolve issues in line with SLAs and service management processes
- Perform incident, problem, and request management, escalating where required
- Work with technical teams and suppliers to troubleshoot and resolve system issues
- Maintain and update knowledge base articles and support documentation
- Monitor systems and services to ensure availability and performance standards are met
- Support user onboarding, access management, and system configuration tasks
- Contribute to root cause analysis and continuous improvement activities
- Assist with release support, testing, and change activities where required
- Provide clear communication to users and stakeholders on issue status and resolution
What you’ll bring:
- Experience in a Support Analyst, Service Desk, or IT Support role
- Understanding of IT service management principles (ITIL)
- Experience managing incidents, service requests, and user support queries
- Strong problem-solving skills and ability to troubleshoot technical issues
- Good communication skills, with the ability to support both technical and non-technical users
- Ability to prioritise workload and manage multiple tasks in a fast-paced environment
- Experience working with ITSM tools (e.g. ServiceNow, Jira, or similar)
- Basic understanding of IT systems, applications, and infrastructure
- Experience in regulated environments or utilities sector (desirable)
What’s in it for you:
- Salary – £45,000
- Excellent benefits including bonus, private medical insurance and generous pension scheme
- The opportunity to work within a thriving organisation which can support your growth and development
- We operate a hybrid working approach with 2 days in our London office
Our culture
We believe a diverse and inclusive culture allows innovation and creativity to flourish. We are committed to continuously improving our culture for our colleagues and stakeholders. Through our hugely successful Diversity Forum, Mental Health First Aid network and regular programme of activities and events, we celebrate difference and recognise the value of employee wellbeing, which is a consistent outcome from annual employee surveys that we conduct. Likewise, as a community, we like to support each other, and all agree Elexon is a great place to work with a great workspace too!
At Elexon, we want to:
- Provide true equality of opportunity
- Attract and retain diverse talent
- Listen to all voices
- Be representative of the communities we work in
- Be a role model for Diversity and Inclusion in the industry
Elexon together, embracing differences, listening to all voices. Ready to make an impact? Join us and help shape the future of energy services.
Support Analyst employer: Elexon Ltd
Elexon Ltd is an exceptional employer, offering a dynamic work environment in the heart of London where you can thrive in your finance career. With a strong focus on employee growth, Elexon provides comprehensive benefits including bonuses and a generous pension scheme, alongside a hybrid working model that promotes work-life balance. Join a collaborative team that values attention to detail and communication, ensuring you have the support needed to excel in your role as a Finance Scheme Assistant.
StudySmarter Expert Advice🤫
We think this is how you could land Support Analyst
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Elexon Ltd values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Elexon Ltd might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Elexon Ltd!
✨Direct Apply to Elexon Ltd
Let's not forget to apply directly through the Elexon Ltd website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Support Analyst
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Elexon Ltd.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Elexon Ltd. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Elexon Ltd
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
