At a Glance
- Tasks: Lead a talented team in delivering top-notch energy services and driving industry change.
- Company: Join Elexon, a forward-thinking company committed to diversity and innovation.
- Benefits: Enjoy a competitive salary, bonuses, private medical insurance, and a generous pension scheme.
- Other info: Hybrid working model with a vibrant office culture focused on employee wellbeing.
- Why this job: Make a real impact in the energy sector while developing your leadership skills.
- Qualifications: Experience in team leadership and operational service delivery is essential.
The predicted salary is between 45000 - 55000 £ per year.
Location: London
Employment: Permanent, full-time
Salary: GBP 69,550
Posted Date: 18 Sep 2026
Closing Date: 02 Oct 2026
Lead Settlement operations at Elexon, develop a talented team and shape reliable, customer-focused energy services while influencing industry change in an inclusive team. In this role, you'll take a leading role in the day-to-day operation of Settlement services, ensuring Elexon continues to meet its Balancing and Settlement Code (BSC) obligations while delivering a high-quality service to customers. You'll manage a small team of Service Analysts, act as a senior Subject Matter Expert (SME) and work closely with the Service Owner to manage operational risk, improve services and support industry change.
What you'll do:
- Manage and develop a small team of Service Analysts, supporting their performance and development
- Oversee the delivery of BSC obligations and operational Settlement processes
- Identify and mitigate operational risks, including risks relating to data quality and service performance
- Act as a senior SME, providing specialist guidance on Settlement services, BSC processes and industry change
- Support customers with complex queries, driving a positive customer experience
- Develop and improve operational processes, procedures and Local Working Instructions (LWIs)
- Analyse operational information and provide clear recommendations to the Service Owner and senior stakeholders
- Produce and present analysis, reports and recommendations to panels, committees, boards and industry working groups
- Support business readiness for change, including Training Needs Analysis, operational documentation, service acceptance and training
- Provide guidance and constructive challenge to projects and product teams where changes affect Settlement services
- Build effective relationships with industry stakeholders including BSC Parties, Ofgem, DESNZ, NESO and service providers
What you'll bring:
- In-depth knowledge of the BSC and BSC processes
- Experience leading, supervising or developing a small team
- Strong understanding of operational service delivery and the ability to take ownership through to resolution
- Experience working with large datasets to answer operational or business questions
- Excellent communication skills, with the ability to translate complex information into clear language for different audiences
- Strong stakeholder engagement and customer relationship skills
- Excellent attention to detail across numerical and written work
- Ability to manage a varied workload and changing priorities while maintaining quality
- Strong Microsoft Office skills, particularly Excel, Word and PowerPoint
- Knowledge of GB electricity market arrangements and Settlement processes (desirable)
- Knowledge of SVA, Credit, Industry Standing Data, BMUs or MHHS (desirable)
- Experience with SQL, Python, R, Power BI or Tableau (desirable)
What's in it for you:
- Salary – £69,550
- Excellent benefits including bonus, private medical insurance and generous pension scheme
- The opportunity to work within a thriving organisation which can support your growth and development
- We operate a hybrid working approach with 2 days in our London office
Our culture: We believe a diverse and inclusive culture allows innovation and creativity to flourish. We are committed to continuously improving our culture for our colleagues and stakeholders. Through our hugely successful Diversity Forum, Mental Health First Aid network and regular programme of activities and events, we celebrate difference and recognise the value of employee wellbeing, which is a consistent outcome from annual employee surveys that we conduct. Likewise, as a community, we like to support each other, and all agree Elexon is a great place to work with a great workspace too! At Elexon, we want to:
- Provide true equality of opportunity
- Attract and retain diverse talent
- Listen to all voices
- Be representative of the communities we work in
- Be a role model for Diversity and Inclusion in the industry
Elexon together, embracing differences, listening to all voices.
Service Lead employer: Elexon Ltd
Elexon is an excellent employer, offering a dynamic work environment in the heart of London where you can contribute to the vital governance of the GB electricity market. With a strong focus on employee development, we provide opportunities for growth and advancement, alongside a supportive culture that values collaboration and innovation. Our hybrid working model ensures a healthy work-life balance, making Elexon a rewarding place to build your career.
StudySmarter Expert Advice🤫
We think this is how you could land Service Lead
✨Tip Number 1: Get Involved in Consulting Case Competitions
Look for case competitions hosted by universities and consulting firms. They’re a fab way to showcase your problem-solving skills and meet industry players. Plus, winning one can seriously boost your CV, which we know is key when applying for roles like Service Lead at Elexon Ltd!
✨Tip Number 2: Leverage Alumni Networks
Tap into your university’s alumni network; many consultants love to help out new talent. Reach out to alumni who are working in management consulting, they might have insider knowledge about openings at firms like Elexon Ltd or be willing to refer you for that Service Lead position!
✨Tip Number 3: Attend Industry Events and Conferences
Keep an eye on management consulting events, workshops, or panels. These are prime opportunities to network with top professionals and get your name out there. You might even bump into someone from Elexon Ltd who’s on the lookout for their next Service Lead star!
✨Tip Number 4: Polish Your Consulting Skills Online
Engage with online platforms that offer consulting simulations or courses. Prove your chops by completing relevant projects — this not only beefs up your experience but also gives you concrete examples to chat about during interviews for that full-time Service Lead role at Elexon Ltd!
We think you need these skills to ace Service Lead
Some tips for your application 🫡
Show Your Problem-Solving Skills:In management consulting, it's all about problem-solving—so make sure your CV highlights your analytical and critical thinking skills. Include examples from your studies or previous roles where you tackled complex issues or came up with innovative solutions. Quantify your achievements whenever possible to demonstrate your impact!
Tailor Your Cover Letter:Your cover letter is your chance to explain why you're a perfect fit for the consulting world. Focus on your motivation for joining the industry and how your skills align with the requirements of the role at Elexon Ltd. Remember to mention any relevant coursework or projects that showcase your understanding of strategic frameworks or business models!
Highlight Team Experience:Consultants often work in teams, so it's vital to showcase your collaborative skills. Include experiences where you've worked effectively with others, whether in academic group projects or internships. Discuss your role in the team and how you helped achieve common goals, demonstrating you can thrive in a consultancy environment.
Professionalise Your Online Presence:Make sure your LinkedIn and any other professional profiles are up to date, reflecting your career aspirations in management consulting. Connect with industry professionals and follow relevant groups—show you’re serious about entering this field. Applying through our website is a great way to get noticed, so showcase your personality and enthusiasm there!
How to prepare for a job interview at Elexon Ltd
✨Master the Case Study Game
In management consulting, case study interviews are all the rage. Make sure to practice structuring your thoughts and analysing data on the fly. Use resources like example case studies to get comfortable with frameworks and solutions. Remember, it’s not just about getting the right answer but showcasing your thought process, so talk us through your reasoning!
✨Know Your Numbers
Be prepared for some numerical and analytical questions. Brush up on your mental math and be ready to interpret data from charts or graphs. We might throw some business scenarios at you that require a quick turnaround on numerical analysis, so practice these skills to feel confident and swift!
✨Show Your Leadership Flair
As this is a full-time role, we want to see your potential as a seasoned consultant. Be ready to discuss experiences where you've led a project or a team. Think about times you've influenced decisions or navigated challenges—this is your chance to show how you can thrive in a fast-paced, collaborative environment.
✨Be a Cultural Fit
We’re not just looking for brains; we want to see if you vibe with our company culture at Elexon Ltd. Prepare to share how your values align with ours. Have a think about what makes a great team environment for you and how you can contribute to that. A good cultural fit goes a long way in management consulting!
