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- Tasks: Support customers with advice, training, and data analysis to enhance service delivery.
- Company: Join a dynamic team focused on data-driven decision-making and service improvement.
- Benefits: Enjoy 28 days holiday, hybrid working, wellness initiatives, and more perks.
- Why this job: Make a real impact while developing skills in a supportive and inclusive environment.
- Qualifications: Proficiency in Microsoft Office, strong communication skills, and customer service experience required.
- Other info: ITIL certification is a plus; we value diversity and promote equal opportunities.
The predicted salary is between 36000 - 54000 £ per year.
Service Analyst (Settlement & Insight) – 24-Month Fixed-Term Contract
Location: London Salary: GBP 45,000 Posted Date: 07 May 2025 Closing Date: 12 Aug 2025
We have two exciting opportunities for Service Analysts (Grade 9) to join our Settlement & Insight team on a 24-month fixed-term contract. These roles offer a fantastic chance to contribute to meaningful work that supports data-driven decision-making and service improvement across the organisation.
Team Overview:
The Settlement and Insight (S&I) team is responsible for Settlement, invoicing, and related processes, as well as the development and updates of the S&I product to meet strategic, industry, and customer needs. We handle customer inquiries across key products and solutions, leveraging customer feedback to enhance these products through process and technology improvements.
Job Purpose:
The Service Analyst supports the operational delivery of services to customers, ensuring services meet business rules and performance standards. The role focuses on customer support, continuous service improvement, and effective knowledge management to enhance service delivery.
Key Responsibilities:
- Provide advice, support, guidance, and training to customers.
- Develop SME knowledge in relevant products and codes.
- Research and understand rules via BSC and subsidiary documents.
- Offer SME advice on products.
- Follow operational processes, procedures, and obligations accurately.
- Monitor data, assess risks, and identify issues promptly.
- Advise colleagues and managers on operational issues.
- Identify root causes of issues and support resolutions.
- Develop skills in data analysis, modeling, and visualization.
- Present analysis, reports, and recommendations to panels and committees.
- Coordinate data validation and maintenance.
- Support service change initiatives.
- Build positive relationships internally and externally.
- Maintain a customer-oriented approach in all activities.
- Keep customers informed of industry developments.
- Review and improve processes and procedures.
- Drive continuous service improvement.
- Document processes and update knowledge management content.
Capabilities and Competencies:
- Proficiency in Microsoft Office (Word, Excel, PowerPoint).
- Ability to communicate complex queries clearly to diverse audiences.
- Alignment with Elexon’s values: customer focus, pace, teamwork, innovation.
- Strong communication skills (verbal and written).
- Attention to detail in work outputs.
- Ability to understand, simplify, and communicate processes.
- Flexibility to manage a varied workload.
- Proactive ownership of tasks and adaptability to priorities.
- Ability to build positive relationships with customers.
- Developing knowledge of GB electricity market arrangements, BSC procedures, and roles within the BSC governance structure.
- Experience in customer service.
- Presentation skills.
- Knowledge management content creation.
- ITIL certification is desirable.
Benefits include 28 days annual holiday plus bank holidays, discretionary incentive scheme, life assurance, pension, private medical insurance, and various wellbeing initiatives such as hybrid working, employee assistance, eye care vouchers, subsidized gym, cycle schemes, holiday trading, CSR days, and season ticket loans.
We promote diversity and inclusion, supporting employee wellbeing through various initiatives and community activities. We aim to provide equal opportunities, attract diverse talent, and foster an inclusive culture.
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Service Analyst (Settlement & Insight) – 24-Month Fixed-Term Contract employer: Elexon Ltd
Contact Detail:
Elexon Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Analyst (Settlement & Insight) – 24-Month Fixed-Term Contract
✨Tip Number 1
Familiarise yourself with the GB electricity market arrangements and BSC procedures. Understanding these frameworks will not only help you in interviews but also demonstrate your commitment to the role and the industry.
✨Tip Number 2
Develop your data analysis and visualisation skills. Since the role involves presenting analysis and recommendations, being proficient in tools like Excel or Power BI can set you apart from other candidates.
✨Tip Number 3
Network with current or former employees in similar roles. They can provide insights into the company culture and expectations, which can be invaluable during your application process.
✨Tip Number 4
Showcase your customer service experience effectively. Highlight specific examples where you've improved service delivery or resolved issues, as this aligns closely with the responsibilities of a Service Analyst.
We think you need these skills to ace Service Analyst (Settlement & Insight) – 24-Month Fixed-Term Contract
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the key responsibilities and required skills for the Service Analyst position. Tailor your application to highlight how your experience aligns with these requirements.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous roles or projects that demonstrate your customer service skills, data analysis capabilities, and experience in process improvement. Use specific examples to illustrate your achievements.
Showcase Communication Skills: Since strong communication is crucial for this role, ensure your application reflects your ability to convey complex information clearly. Consider including examples of how you've successfully communicated with diverse audiences in the past.
Tailor Your Cover Letter: Craft a personalised cover letter that not only expresses your interest in the position but also connects your skills and experiences directly to the job's key responsibilities. Mention your alignment with the company's values and your enthusiasm for contributing to their mission.
How to prepare for a job interview at Elexon Ltd
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a Service Analyst in the Settlement & Insight team. Familiarise yourself with key terms like data analysis, customer support, and service improvement, as these will likely come up during your interview.
✨Showcase Your Communication Skills
Since strong communication is crucial for this role, prepare to demonstrate how you can convey complex information clearly. Think of examples from your past experiences where you successfully communicated with diverse audiences.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and how you handle operational issues. Prepare scenarios where you've identified root causes of problems and implemented solutions, as this aligns with the job's focus on continuous service improvement.
✨Highlight Your Customer Service Experience
Given the emphasis on customer support, be ready to discuss your previous customer service roles. Share specific examples of how you've built positive relationships with customers and improved their experience, as this will resonate well with the interviewers.
