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- Tasks: Guide BSC Parties through Settlement complexities and ensure smooth industry operations.
- Company: Join Elexon, a leader in shaping the future of energy services.
- Benefits: Competitive salary, bonus, private medical insurance, and generous pension scheme.
- Why this job: Make a real impact in the energy sector while developing your career.
- Qualifications: Strong knowledge of GB electricity market and excellent communication skills.
- Other info: Enjoy hybrid work, a diverse culture, and opportunities for personal growth.
The predicted salary is between 39600 - 59400 £ per year.
Location: London
Salary: GBP 49,500
Posted Date: 06 Feb 2026
Closing Date: 22 Feb 2026
Join Elexon and help shape the future of energy services. We’re looking for an experienced Operational Support Manager (Grade 9) to join our Assurance team on a permanent basis. In this pivotal, customer‑facing role, you’ll support BSC Parties in navigating the complexities of Settlement, market arrangements and performance obligations – keeping everything running smoothly across the industry and maintaining the accuracy of the end‑to‑end Settlement process.
What you’ll do:
- Act as the dedicated point of contact for a portfolio of BSC Parties
- Provide expert guidance on Settlement, Industry Data Flows and Supplier Volume Allocation arrangements
- Support customers in understanding market processes and meeting their BSC obligations
- Monitor performance, spot issues early and drive rectification plans
- Build strong relationships and deliver clear, confident advice
- Represent customer needs across internal projects, changes and industry discussions
- Keep guidance, documentation and customer insights up to date
- Support customer training, engagement and communications
What you’ll bring:
- Strong knowledge of GB electricity market arrangements, especially SVA processes and systems
- Understanding of Settlement, Settlement Processes and relevant Data Flows
- Familiarity with Performance Assurance techniques within the BSC framework
- Excellent communicator – clear, confident and great at simplifying complexity
- Relationship‑driven, collaborative and proactive
- Highly organised with the ability to manage a varied workload
- Comfortable engaging with stakeholders at all levels
What’s in it for you:
- Up to £49,500 salary
- Excellent benefits including bonus, private medical insurance and generous pension scheme
- The opportunity to work within a thriving organisation which can support your growth and development
- We operate a hybrid working approach with 2 days in our London office
Our culture:
We believe a diverse and inclusive culture allows innovation and creativity to flourish. We are committed to continuously improving our culture for our colleagues and stakeholders. Through our hugely successful Diversity Forum, Mental Health First Aid network and regular programme of activities and events, we celebrate difference and recognise the value of employee wellbeing, which is a consistent outcome from annual employee surveys that we conduct. Likewise, as a community, we like to support each other, and all agree Elexon is a great place to work with a great workspace too!
At Elexon, we want to:
- Provide true equality of opportunity
- Attract and retain diverse talent
- Listen to all voices
- Be representative of the communities we work in
- Be a role model for Diversity and Inclusion in the industry
Elexon together, embracing differences, listening to all voices.
Ready to make an impact? Join us and help shape the future of energy services.
Operational Support Manager (OSM) employer: Elexon Ltd
Contact Detail:
Elexon Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operational Support Manager (OSM)
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with current Elexon employees on LinkedIn. Building relationships can give you insider info and might even lead to a referral.
✨Tip Number 2
Prepare for interviews by practising common questions related to operational support and the GB electricity market. We recommend role-playing with a friend or using mock interview platforms to boost your confidence.
✨Tip Number 3
Showcase your expertise! During interviews, be ready to discuss specific examples of how you've simplified complex processes or improved customer relations in previous roles. This will demonstrate your fit for the Operational Support Manager position.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows your genuine interest in joining Elexon and being part of our mission to shape the future of energy services.
We think you need these skills to ace Operational Support Manager (OSM)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Operational Support Manager. Highlight your experience with GB electricity market arrangements and any relevant skills that match the job description. We want to see how you can simplify Settlement and support BSC Parties!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for Elexon. Share specific examples of how you've built strong relationships and provided expert guidance in previous roles. We love a good story that showcases your skills!
Showcase Your Communication Skills: As an OSM, clear communication is key. In your application, demonstrate your ability to simplify complex information. Whether it's in your CV or cover letter, make sure we can see your knack for engaging with stakeholders at all levels.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, you’ll find all the details you need about the role and our culture there. Let’s make this happen together!
How to prepare for a job interview at Elexon Ltd
✨Know Your Stuff
Make sure you brush up on your knowledge of the GB electricity market, especially SVA processes and systems. Familiarise yourself with Settlement processes and relevant Data Flows, as these will likely come up during the interview. Being able to speak confidently about these topics will show that you're serious about the role.
✨Showcase Your Communication Skills
As an Operational Support Manager, you'll need to simplify complex information for BSC Parties. Practice explaining intricate concepts in a straightforward way. You might even want to prepare a few examples of how you've done this in the past, as it will demonstrate your ability to communicate effectively.
✨Build Relationships
Elexon values relationship-driven individuals, so think about how you can showcase your collaborative skills. Prepare examples of how you've built strong relationships with stakeholders in previous roles. This will help illustrate your proactive approach and ability to engage with various levels of stakeholders.
✨Be Organised and Ready to Multi-task
The role requires managing a varied workload, so be prepared to discuss how you prioritise tasks and stay organised. Consider sharing specific tools or methods you use to keep track of your responsibilities. This will highlight your organisational skills and readiness for the demands of the job.
