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- Tasks: Deliver first- and second-line IT support, resolving incidents and improving service.
- Company: Join Elexon, a dynamic company shaping GB energy services.
- Benefits: Earn £45,000 with excellent benefits, including bonuses and private medical insurance.
- Why this job: Make a real impact in a fast-paced, tech-driven environment.
- Qualifications: Experience in IT support and strong problem-solving skills required.
- Other info: Enjoy a hybrid working approach and a culture of diversity and inclusion.
The predicted salary is between 45000 - 45000 £ per year.
Location: London
Employment: Permanent, full-time
Salary: GBP 45000
Posted Date: 21 Apr 2026
Closing Date: 05 May 2026
Join Elexon as a Support Analyst: deliver first- and second-line IT support, resolve incidents, and improve service in an inclusive, fast-paced team shaping GB energy services.
In this role, you’ll provide first- and second-line support across Elexon’s systems and services, ensuring incidents, requests, and issues are managed efficiently and in line with service expectations. You’ll play a key role in maintaining service stability, user satisfaction, and operational performance, working closely with internal teams, suppliers, and stakeholders.
This is a great opportunity to work in a fast-paced, technology-driven environment, supporting critical services that underpin the GB electricity market.
What you’ll do:
- Provide 1st and 2nd line support, managing incidents, service requests, and user queries
- Log, prioritise, and resolve issues in line with SLAs and service management processes
- Perform incident, problem, and request management, escalating where required
- Work with technical teams and suppliers to troubleshoot and resolve system issues
- Maintain and update knowledge base articles and support documentation
- Monitor systems and services to ensure availability and performance standards are met
- Support user onboarding, access management, and system configuration tasks
- Contribute to root cause analysis and continuous improvement activities
- Assist with release support, testing, and change activities where required
- Provide clear communication to users and stakeholders on issue status and resolution
What you’ll bring:
- Experience in a Support Analyst, Service Desk, or IT Support role
- Understanding of IT service management principles (ITIL)
- Experience managing incidents, service requests, and user support queries
- Strong problem-solving skills and ability to troubleshoot technical issues
- Good communication skills, with the ability to support both technical and non-technical users
- Ability to prioritise workload and manage multiple tasks in a fast-paced environment
- Experience working with ITSM tools (e.g. ServiceNow, Jira, or similar)
- Basic understanding of IT systems, applications, and infrastructure
- Experience in regulated environments or utilities sector (desirable)
What’s in it for you:
- Salary – £45,000
- Excellent benefits including bonus, private medical insurance and generous pension scheme
- The opportunity to work within a thriving organisation which can support your growth and development
- We operate a hybrid working approach with 2 days in our London office
Our culture
We believe a diverse and inclusive culture allows innovation and creativity to flourish. We are committed to continuously improving our culture for our colleagues and stakeholders. Through our hugely successful Diversity Forum, Mental Health First Aid network and regular programme of activities and events, we celebrate difference and recognise the value of employee wellbeing, which is a consistent outcome from annual employee surveys that we conduct. Likewise, as a community, we like to support each other, and all agree Elexon is a great place to work with a great workspace too!
At Elexon, we want to:
- Provide true equality of opportunity
- Attract and retain diverse talent
- Listen to all voices
- Be representative of the communities we work in
- Be a role model for Diversity and Inclusion in the industry
Elexon together, embracing differences, listening to all voices.
Ready to make an impact? Join us and help shape the future of energy services.
Support Analyst in London employer: Elexon Ltd
Contact Detail:
Elexon Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Support Analyst in London
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Elexon on LinkedIn. A friendly chat can give us insider info about the company culture and maybe even a referral!
✨Tip Number 2
Prepare for the interview by practising common support analyst scenarios. Think about how we’d handle tricky user queries or system issues. Role-playing with a mate can help us feel more confident!
✨Tip Number 3
Show off our problem-solving skills! During interviews, share specific examples of how we’ve tackled technical issues in the past. This will demonstrate our ability to thrive in a fast-paced environment.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure our application gets noticed. Plus, it shows we’re genuinely interested in joining the Elexon team!
We think you need these skills to ace Support Analyst in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Support Analyst role. Highlight relevant experience in IT support, incident management, and any tools you've used like ServiceNow or Jira. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how you can contribute to our team. Keep it concise but engaging – we love a good story!
Show Off Your Problem-Solving Skills: In your application, give examples of how you've tackled technical issues in the past. We’re all about problem-solving here at Elexon, so let us know how you’ve made a difference in previous roles.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, it shows you’re keen on joining our awesome team at Elexon!
How to prepare for a job interview at Elexon Ltd
✨Know Your Stuff
Before the interview, brush up on your knowledge of IT service management principles, especially ITIL. Be ready to discuss how you've managed incidents and service requests in previous roles, as this will show you understand the core responsibilities of a Support Analyst.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled technical issues in the past. Think about specific incidents where you successfully resolved problems or improved processes. This will demonstrate your strong problem-solving skills and ability to troubleshoot effectively.
✨Communicate Clearly
Practice explaining technical concepts in simple terms. Since you'll be supporting both technical and non-technical users, being able to communicate clearly is crucial. During the interview, make sure to articulate your thoughts well and ask clarifying questions if needed.
✨Familiarise Yourself with Tools
If you have experience with ITSM tools like ServiceNow or Jira, be prepared to discuss how you've used them. If not, do a bit of research on these tools and be ready to talk about how you would approach using them in your role at Elexon.