At a Glance
- Tasks: Deliver 1st and 2nd line IT support and enhance user experiences.
- Company: Join Elexon, a diverse and inclusive tech company in London.
- Benefits: Enjoy a competitive salary, private medical insurance, and a generous pension scheme.
- Other info: Hybrid working model with excellent career development opportunities.
- Why this job: Grow your Microsoft 365 and cloud skills while making a real impact.
- Qualifications: Experience in IT support and strong knowledge of Microsoft 365 administration.
The predicted salary is between 31500 - 38500 £ per year.
Location: London
Employment: Permanent, full-time
Salary: GBP 40000
Posted Date: 05 Aug 2026
Closing Date: 19 Aug 2026
Join Elexon as an IT Service Desk Analyst: deliver responsive 1st and 2nd line support, grow your Microsoft 365 and cloud skills, and improve experiences in an inclusive team. We’re looking for an IT Service Desk Analyst (Grade 9) to join the Technology Operations team at Elexon on a permanent basis. In this role, you’ll provide 1st and 2nd line IT support across Elexon, ensuring colleagues receive a high-quality, responsive IT service. You’ll support end-user devices, Microsoft 365 services, identity management, and operational processes while working closely with third-line engineers and suppliers to resolve issues and continuously improve the user experience. This is an excellent opportunity for someone looking to build their career across Microsoft 365, cloud technologies, endpoint management, and IT Operations within a modern technology environment.
What you’ll do:
- Provide 1st and 2nd line IT support for end users across deskside and remote environments
- Support and administer Microsoft 365, including Exchange Online, Teams, Entra ID, Intune, Defender, licensing, and mailbox management
- Build, configure, deploy, and decommission laptops and end-user devices
- Manage user accounts and access for starters, movers, and leavers
- Troubleshoot hardware, software, Microsoft 365, and connectivity issues
- Perform routine operational checks and support service desk reporting
- Work closely with third-line engineers and suppliers to resolve incidents and support service improvements
- Maintain accurate documentation, knowledge articles, and Local Working Instructions (LWIs)
- Contribute to improving service quality, processes, and the end-user experience
- Participate in out-of-hours support when required
What you’ll bring:
- Experience providing 1st and 2nd line IT support within a Service Desk or End User Computing environment
- Strong knowledge of Microsoft 365 administration, including Exchange Online, Teams, Entra ID, and Intune
- Experience building, deploying, and supporting laptops and mobile devices
- Strong troubleshooting and fault-finding skills across hardware, software, and Microsoft technologies
- Experience managing user accounts, permissions, and access controls
- Excellent customer service and stakeholder communication skills
- Experience working with IT ticketing systems and managing incidents and service requests
- Ability to prioritise workload and work effectively in a fast-paced support environment
- Knowledge of ITIL service management principles (desirable)
- Experience with PowerShell, Microsoft Teams Rooms, AV technology, networking fundamentals, or Microsoft Azure (desirable)
What’s in it for you:
- Excellent benefits including bonus, private medical insurance and generous pension scheme
- The opportunity to work within a thriving organisation which can support your growth and development
- We operate a hybrid working approach with 2 days in our London office
Our culture
We believe a diverse and inclusive culture allows innovation and creativity to flourish. We are committed to continuously improving our culture for our colleagues and stakeholders. Through our hugely successful Diversity Forum, Mental Health First Aid network and regular programme of activities and events, we celebrate difference and recognise the value of employee wellbeing, which is a consistent outcome from annual employee surveys that we conduct. Likewise, as a community, we like to support each other, and all agree Elexon is a great place to work with a great workspace too! At Elexon, we want to:
- Provide true equality of opportunity
- Attract and retain diverse talent
- Listen to all voices
- Be representative of the communities we work in
- Be a role model for Diversity and Inclusion in the industry
Elexon together, embracing differences, listening to all voices. Ready to make an impact? Join us and help shape the future of energy services.
IT Service Desk Analyst in London employer: Elexon Ltd
Elexon Ltd is an exceptional employer, offering a dynamic work environment in the heart of London where you can thrive in your finance career. With a strong focus on employee growth, Elexon provides comprehensive benefits including bonuses and a generous pension scheme, alongside a hybrid working model that promotes work-life balance. Join a collaborative team that values attention to detail and communication, ensuring you have the support needed to excel in your role as a Finance Scheme Assistant.
StudySmarter Expert Advice🤫
We think this is how you could land IT Service Desk Analyst in London
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Elexon Ltd values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Elexon Ltd might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Elexon Ltd!
✨Direct Apply to Elexon Ltd
Let's not forget to apply directly through the Elexon Ltd website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT Service Desk Analyst in London
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Elexon Ltd.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Elexon Ltd. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Elexon Ltd
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
