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- Tasks: Lead user centred design initiatives and improve services for the UK electricity market.
- Company: Elexon, a purpose-driven organisation supporting the UK's transition to Net Zero.
- Benefits: Competitive salary, bonus, private medical insurance, and generous pension scheme.
- Why this job: Shape a new design capability and make a real impact in a vital industry.
- Qualifications: Strong service design experience and excellent collaboration skills.
- Other info: Hybrid working model with a focus on employee wellbeing and professional growth.
The predicted salary is between 42000 - 84000 £ per year.
Location: London
Employment: Permanent, full-time
Posted Date: 20 Mar 2026
Closing Date: 03 Apr 2026
About Elexon
Elexon plays a central role at the heart of the wholesale electricity market, administering the Balancing and Settlement Code (BSC). We help balance electricity supply and demand, ensure transactions are accurately settled, and manage financial processes between generators, suppliers and other market participants. With more than two decades of expertise, we are recognised as a trusted, independent organisation. As a not-for-profit company funded by electricity market participants, we are purpose driven and committed to supporting the UK’s transition to Net Zero. We’re proud of our diverse and supportive teams, and we’re building a future focused culture that delivers meaningful outcomes while supporting employee wellbeing and work–life balance.
Why this role matters
This is a milestone moment for Elexon. We are establishing our first dedicated user centred design capability, and this role will be instrumental in shaping how service design is understood, valued and applied across the organisation. You won’t be joining an established practice—you’ll be helping to create one. This is a rare chance to influence ways of working across a national energy organisation and ensure our services are simpler, clearer and more responsive to customer needs as the industry moves towards Net Zero.
What you’ll do
- Lead the development of user centred design at Elexon, setting the direction for how design thinking is applied across our complex, high-impact ecosystem.
- Redesign end-to-end services and journeys, improving experiences across the platforms that support the UK electricity market.
- Work closely with product, delivery and senior leaders, influencing strategy and embedding user centred ways of working.
- Use research, insight and data to make evidence-based design decisions.
- Create clear, compelling storytelling and design artefacts that help teams understand problems and envision better services.
- Build long term service design and customer experience capability, shaping standards, coaching others and embedding best practice.
- Champion accessibility and inclusion, ensuring services deliver real value and align with organisational priorities.
What you’ll bring
- Strong service design experience, including mapping and improving complex, multi-touch point services.
- A track record of leading user centred design initiatives using iterative, evidence driven methods.
- Excellent collaboration skills, working confidently with multidisciplinary teams in agile environments.
- Experience engaging and influencing senior stakeholders, advocating for design led thinking.
- Experience in complex organisations or environments with multiple services or platforms.
- Clear communication skills, able to simplify complexity and turn insights into actionable recommendations.
- Hands on experience with design thinking tools, such as journey mapping, service blueprinting and workshop facilitation.
- A strong focus on customer outcomes, continuous improvement and delivering value.
- Experience in digital transformation or organisational change.
- Familiarity with agile delivery frameworks and tools (e.g. Jira, Azure DevOps).
- Experience using insight and data to identify service improvements.
- Experience mentoring or developing design capability.
What’s in it for you
- Salary – £70,000
- Excellent benefits including bonus, private medical insurance and a generous pension scheme
- The opportunity to shape a new design capability within a purpose driven, future focused organisation
- Hybrid working with two days per week in our London office
Our culture
We pride ourselves on a diverse, inclusive and supportive culture, grounded in our values and focused on sustainable performance and outcomes. We aim to provide an exciting and meaningful place to work, while supporting professional growth, wellbeing and work–life balance. Elexon together — embracing differences, listening to all voices.
Lead Service Designer employer: Elexon Ltd
Contact Detail:
Elexon Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Lead Service Designer
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show off your skills! Create a portfolio that highlights your service design projects and showcases your problem-solving abilities. This is your chance to demonstrate how you can make a real impact at Elexon.
✨Tip Number 3
Prepare for interviews by practising common questions and scenarios related to service design. Think about how you can articulate your experience in leading user-centred design initiatives and influencing stakeholders.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team at Elexon.
We think you need these skills to ace Lead Service Designer
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Lead Service Designer role. Highlight your service design experience and how it aligns with Elexon's mission to support the UK's transition to Net Zero. We want to see how you can bring your unique skills to our team!
Showcase Your Collaboration Skills: Since this role involves working closely with multidisciplinary teams, don’t forget to mention your collaboration experiences. Share examples of how you've influenced strategy and worked with senior stakeholders in previous roles. We love seeing teamwork in action!
Be Evidence-Driven: Elexon values data-driven decisions, so make sure to include any relevant research or insights that have informed your design work. We want to know how you've used evidence to improve services and customer experiences in the past.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Don’t miss out on the chance to shape a new design capability with us!
How to prepare for a job interview at Elexon Ltd
✨Know Your User-Centred Design Inside Out
Make sure you brush up on your user-centred design principles and methodologies. Elexon is looking for someone who can lead the development of this capability, so be ready to discuss your past experiences and how you've applied design thinking in complex environments.
✨Showcase Your Collaboration Skills
Elexon values excellent collaboration, especially in agile settings. Prepare examples of how you've worked with multidisciplinary teams and influenced senior stakeholders. Highlight any specific projects where your collaboration led to successful outcomes.
✨Bring Evidence to the Table
Since the role involves making evidence-based design decisions, come prepared with data or case studies that demonstrate your ability to use research and insights effectively. This will show that you can back up your design choices with solid reasoning.
✨Communicate Clearly and Confidently
You’ll need to simplify complexity and turn insights into actionable recommendations. Practice articulating your thoughts clearly, perhaps by explaining a complex project in simple terms. This will help you stand out as a candidate who can communicate effectively across various levels of the organisation.