At a Glance
- Tasks: Support tech operations, assist with device management, and provide friendly IT help.
- Company: Join ElevenLabs, a leader in voice technology with a dynamic team.
- Benefits: Stock options, competitive pay, and annual company off-sites in amazing locations.
- Other info: Hybrid role with opportunities for growth in a fast-paced environment.
- Why this job: Be part of an innovative team and make a real impact in tech.
- Qualifications: Friendly attitude, strong organisation skills, and basic IT knowledge.
The predicted salary is between 30000 - 40000 £ per year.
We’re looking for a Tech Support Engineer based out of our London office. This is a hybrid role - 4 days per week on-site and one day working from home.
What You’ll Do
- Device lifecycle management: assist with laptop procurement, setup, returns, and secure wiping
- Office IT support: provide on-hand support to our colleagues in our London office
- AV support: ensure meeting rooms and AV equipment are running reliably
- End-user support: handle inbound support requests and be a friendly first point of contact for the team
- Onboarding: run IT onboarding calls for new joiners
- New IT projects: contribute to Tech Ops initiatives
- Automation and tooling: build automations and Slack bots to streamline repetitive work
- Documentation: write and maintain clear internal IT documentation and guides
What you bring
- A friendly, end-user focused attitude. You genuinely enjoy helping people solve problems.
- Strong organisational skills and a proactive mindset
- Comfort with common IT fundamentals (macOS, networking basics, SaaS tooling)
- A willingness to learn new tools and technologies quickly
- Clear written and verbal communication skills
Bonus
- Prior experience in a high growth/startup environment
- Experience in a customer or public-facing role
- Familiarity with bash scripting
Compensation & Benefits
At ElevenLabs, our biggest reward is shaping the future of voice technology. In addition, we offer:
- Stock options; we want you to have ownership in the company and share the successes that lie ahead.
- Extraordinary team; we favor ambitious, smart people striving for outsized impact.
- Competitive compensation and stock options.
- Annual company off-sites; the last ones were in Croatia, Portugal and Switzerland.
Tech Operations Engineer London employer: Elevenlabs
At ElevenLabs, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters innovation and collaboration in our London office. With a strong focus on employee growth, we provide opportunities for professional development, competitive compensation, and stock options, ensuring that our team members feel valued and invested in the company's success. Our hybrid work model, combined with annual company off-sites in stunning locations, creates a unique and rewarding environment for those looking to make a meaningful impact in the tech industry.
StudySmarter Expert Advice🤫
We think this is how you could land Tech Operations Engineer London
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Elevenlabs values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Elevenlabs might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Elevenlabs!
✨Direct Apply to Elevenlabs
Let's not forget to apply directly through the Elevenlabs website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Tech Operations Engineer London
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Elevenlabs.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Elevenlabs. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Elevenlabs
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
