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For Companies At a Glance
- Tasks: Drive strategic account management and enhance customer success across enterprise clients.
- Company: Join ElevenLabs, a pioneering audio AI company redefining technology.
- Benefits: Enjoy competitive salary, professional development, and annual company offsites in exciting locations.
- Why this job: Make a real impact in the AI space while building meaningful relationships with clients.
- Qualifications: 7-9 years in Customer Success or Account Management, ideally in a SaaS environment.
- Other info: Dynamic team culture with opportunities for growth and innovation.
The predicted salary is between 36000 - 60000 £ per year.
About ElevenLabs
ElevenLabs is a research and product company defining the frontier of audio AI. Millions of people use our technology to read articles, voice over videos, and restore voices lost to disability. Leading developers and enterprises worldwide use ElevenLabs to build intelligent agents for support, sales, and education. Our mission is to build the most important audio AI platform in the world, solve AI audio intelligence, and make information accessible in any voice, language, or sound.
How we work
- High-velocity: Rapid experimentation, lean autonomous teams, and minimal bureaucracy.
- Impact not job titles: We don’t have job titles. Instead, it’s about the impact you have. No task is above or beneath you.
- AI first: We use AI to move faster with higher-quality results across the whole company—from engineering to growth to operations.
- Excellence everywhere: Everything we do should match the quality of our AI models.
- Global team: We prioritise your talent, not your location.
What we offer
- Innovative culture: You’ll be part of a generational opportunity to define the trajectory of AI, surrounded by a team pushing the boundaries of what’s possible.
- Growth paths: Joining ElevenLabs means joining a dynamic team with countless opportunities to drive impact - beyond your immediate role and responsibilities.
- Learning & development: ElevenLabs proactively supports professional development through an annual discretionary stipend.
- Social travel: We also provide an annual discretionary stipend to meet up with colleagues each year, however you choose.
- Annual company offsite: Each year, we bring the entire team together in a new location - past offsites have included Croatia and Italy.
- Co-working: If you’re not located near one of our main hubs, we offer a monthly co-working stipend.
About the role
- Drive strategic account management: Build and manage high-impact relationships across a book of 20 enterprise and strategic clients, ensuring alignment between customer objectives and product strategy.
- Accelerate customer value: Lead onboarding and long-term adoption initiatives across multiple products, ensuring customers achieve meaningful and measurable outcomes.
- Drive multi-product adoption: Analyse customer usage and engagement across our product suite to identify opportunities for increasing adoption, deepening integration, and maximising customer value across our customers’ business.
- Own commercial outcomes: Manage renewals and expansions across your portfolio, owning key metrics such as Net Revenue Retention (NRR) and Gross Revenue Retention (GRR), and directly contributing to overall company growth targets.
- Shape the CS organization: Partner with CS Leadership and cross-functionally with Engineering, Sales, and other cross-functional teams to refine processes, develop scalable solutions, and define best practices that enhance the customer experience.
- Champion customer success excellence: Act as the voice of the customer internally, influencing roadmap priorities and ensuring long-term partnership success.
Requirements
- 7-9 years of experience in Customer Success, Account Management, or Strategic Partnerships within a fast-paced SaaS environment.
- Proven success demonstrating and delivering value for customers leveraging technical or mission-critical products (ideally in AI or related technologies).
- Strong commercial acumen with a track record of owning and exceeding renewal and expansion goals.
- A builder mindset with a focus on scalable systems, operational excellence, and continuous improvement.
- Exceptional communication and relationship management skills, with the ability to influence stakeholders at all levels of complex organizations.
- Analytical and creative problem-solving abilities, adept at turning insights into strategic opportunities.
- Fluency in English; additional languages are an asset.
Customer Success - EMEA - Strategic in London employer: Elevenlabs
Contact Detail:
Elevenlabs Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success - EMEA - Strategic in London
✨Tip Number 1
Network like a pro! Reach out to current or former employees at ElevenLabs on LinkedIn. A friendly chat can give us insider info and might just get our foot in the door.
✨Tip Number 2
Prepare for the interview by understanding ElevenLabs' products inside out. We should be ready to discuss how our skills can drive customer success and align with their innovative culture.
✨Tip Number 3
Showcase our problem-solving skills! During interviews, we can share specific examples of how we've turned challenges into opportunities, especially in fast-paced environments like SaaS.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure our application gets noticed and shows that we’re genuinely interested in being part of the ElevenLabs team.
We think you need these skills to ace Customer Success - EMEA - Strategic in London
Some tips for your application 🫡
Be Authentic: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to share your unique experiences and perspectives that make you a great fit for the role.
Tailor Your Application: Make sure to customise your application for the Customer Success role. Highlight your relevant experience in SaaS and how you've driven customer value in previous positions. This shows us you understand what we're looking for!
Showcase Your Impact: We love seeing measurable outcomes! Include specific examples of how you've contributed to customer success, like improving retention rates or driving product adoption. Numbers speak volumes and help us see the impact you've made.
Apply Through Our Website: For the best chance of getting noticed, apply directly through our website. It’s the easiest way for us to keep track of your application and ensures it lands in the right hands. We can’t wait to hear from you!
How to prepare for a job interview at Elevenlabs
✨Know Your Customer Success Stuff
Make sure you brush up on your Customer Success knowledge, especially in a SaaS environment. Be ready to discuss how you've driven value for customers in the past and how you can apply that experience to ElevenLabs' innovative audio AI products.
✨Show Off Your Analytical Skills
Prepare to demonstrate your analytical abilities by discussing specific examples where you've turned data insights into actionable strategies. Highlight how you've used metrics like Net Revenue Retention (NRR) and Gross Revenue Retention (GRR) to drive success in previous roles.
✨Emphasise Your Relationship Management
Since this role involves managing high-impact relationships, be ready to share stories about how you've built and maintained strong connections with clients. Discuss your approach to influencing stakeholders and ensuring customer satisfaction.
✨Be Ready to Talk About Innovation
ElevenLabs is all about pushing boundaries, so come prepared to discuss how you've embraced innovation in your previous roles. Share examples of how you've contributed to process improvements or developed scalable solutions that enhanced customer experiences.
