Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Manage collections cycle, resolve disputes, and track outstanding receivables.
- Company: Join ElevenLabs, a leading AI research and product company transforming technology interactions.
- Benefits: Remote-first work, professional development stipend, and annual company offsite in exciting locations.
- Other info: Work with a global team and enjoy a culture of innovation and excellence.
- Why this job: Be part of a dynamic team driving impact in the fast-evolving AI landscape.
- Qualifications: Experience in collections management and strong organisational skills required.
The predicted salary is between 40000 - 50000 ÂŁ per year.
About ElevenLabs
ElevenLabs is an AI research and product company transforming how we interact with technology. We launched in January 2023 with the first human‑like AI voice model. Today, we serve millions of users and thousands of businesses – from fast‑growing startups to large enterprises like Deutsche Telekom and Meta. Our investors are some of the world’s most prominent, including Andreessen Horowitz, ICONIQ Growth and Sequoia. We’ve raised $781M in funding and our last valuation was $11B.
We have expanded from voice into three main platforms:
- ElevenAgents enables businesses to deliver seamless and intelligent customer experiences, with the integrations, testing, monitoring, and reliability necessary to deploy voice and chat agents at scale.
- ElevenCreative empowers creators and marketers to generate and edit speech, music, image, and video across 70+ languages.
- ElevenAPI gives developers access to our leading AI audio foundational models.
Everything we do is the result of the creativity and commitment of our team—builders doing the best work of their lives. We are researchers, engineers, and operators. If you want to work hard and create lasting positive impact, we want to hear from you.
How we work
- High‑velocity: Rapid experimentation, lean autonomous teams, and minimal bureaucracy.
- Impact not job titles: We don’t have job titles. Instead, it’s about the impact you have.
- AI first: We use AI to move faster with higher‑quality results.
- Excellence everywhere: Everything we do should match the quality of our AI models.
- Global team: We prioritise your talent, not your location.
What we offer
- Innovative culture: You’ll be part of a generational opportunity to define the trajectory of AI.
- Growth paths: Joining ElevenLabs means joining a dynamic team with countless opportunities to drive impact.
- Learning & development: ElevenLabs proactively supports professional development through an annual discretionary stipend.
- Social travel: We provide an annual discretionary stipend to meet up with colleagues each year.
- Annual company offsite: Each year, we bring the entire team together in a new location.
- Co‑working: We offer a monthly co‑working stipend if you’re not located near one of our main hubs.
About the role
ElevenLabs is growing its enterprise customer base rapidly, and a well‑run collections function is key to healthy cash flow and accurate credit loss reporting. As our Collections Analyst, you will manage the collections cycle for outstanding receivables – reaching out to customers, resolving disputes, tracking aging buckets, and working cross‑functionally with AR, Revenue Accounting, and Customer Success to accelerate cash recovery.
You will build and maintain collections workflows, develop customer relationships to resolve payment issues promptly and professionally, and contribute data to quarterly CECL analysis. This is a high‑accountability, process‑driven role for someone who is organised, commercially minded, and comfortable engaging customers directly.
Requirements
- Experience managing a collections portfolio: outreach, dispute resolution, escalation, and recovery across enterprise and SMB accounts.
- Comfortable engaging customers directly on payment matters in a professional, relationship‑preserving way.
- Proficiency with AR and collections tools; NetSuite or an equivalent ERP preferred.
- Strong organisational skills; able to manage a high volume of accounts and aging buckets simultaneously.
- Data‑driven: comfortable with aging reports, collection metrics, and providing inputs to CECL analysis.
Bonus:
- Prior experience in a SaaS or subscription billing collections environment.
- Familiarity with legal and commercial escalation paths for delinquent accounts.
Location
This role is remote‑first and can be executed from anywhere in Europe. If you prefer, you can work from one of our European offices in London, Dublin, Warsaw, or Stockholm.
Collections Analyst in London employer: Elevenlabs
Contact Detail:
Elevenlabs Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Collections Analyst in London
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at events. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Show them you’re not just another candidate; you’re genuinely interested in their mission and how you can contribute.
✨Tip Number 3
Practice your pitch! Be ready to explain how your skills align with the role of Collections Analyst. Highlight your experience in managing collections and resolving disputes effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step.
We think you need these skills to ace Collections Analyst in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Collections Analyst role. Highlight your experience in managing collections portfolios and engaging with customers directly. We want to see how your skills align with what we’re looking for!
Showcase Your Organisational Skills: Since this role requires strong organisational abilities, don’t forget to mention any tools or methods you use to manage multiple accounts and aging buckets. We love seeing how you keep things running smoothly!
Be Data-Driven: As a Collections Analyst, being comfortable with data is key. Share examples of how you've used metrics and reports in your previous roles to drive decisions. We appreciate candidates who can back up their claims with solid data!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our innovative team!
How to prepare for a job interview at Elevenlabs
✨Know Your Numbers
As a Collections Analyst, you'll be dealing with data and metrics regularly. Brush up on your understanding of aging reports and collection metrics before the interview. Be ready to discuss how you've used these in past roles to drive results.
✨Showcase Your Communication Skills
This role requires engaging with customers directly about payment matters. Prepare examples of how you've resolved disputes or maintained relationships while discussing sensitive topics. Highlight your ability to keep things professional and relationship-preserving.
✨Familiarise Yourself with Tools
If you have experience with AR and collections tools like NetSuite, make sure to mention it. If not, do a bit of research on these systems and be prepared to discuss how you would adapt to new software quickly.
✨Demonstrate Organisational Skills
You'll need to manage a high volume of accounts and aging buckets. Think of specific strategies you've used in the past to stay organised and efficient. Be ready to share how you prioritise tasks and ensure nothing slips through the cracks.