Remote Sales Enablement - Expansion in Grimsby

About ElevenLabs

ElevenLabs is an AI research and product company transforming how we interact with technology. We launched in January 2023 with the first human-like AI voice model. Today, we serve millions of users and thousands of businesses - from fast-growing startups to large enterprises like Deutsche Telekom and Meta. Our investors are some of the world's most prominent, including Andreessen Horowitz, ICONIQ Growth and Sequoia. We've raised $781M in funding and our last valuation was $11B.

We have expanded from voice into three main platforms:

• ElevenAgents enables businesses to deliver seamless and intelligent customer experiences, with the integrations, testing, monitoring, and reliability necessary to deploy voice and chat agents at scale.
• ElevenCreative empowers creators and marketers to generate and edit speech, music, image, and video across 70+ languages.
• ElevenAPI gives developers access to our leading AI audio foundational models.

Everything we do is the result of the creativity and commitment of our team - builders doing the best work of their lives. We are researchers, engineers, and operators. If you want to work hard and create lasting positive impact, we want to hear from you.

How we work:

• High-velocity: Rapid experimentation, lean autonomous teams, and minimal bureaucracy.
• Impact not job titles: We don’t have job titles. Instead, it’s about the impact you have. No task is above or beneath you.
• AI first: We use AI to move faster with higher-quality results.
• Excellence everywhere: Everything we do should match the quality of our AI models.
• Global team: We prioritise your talent, not your location.

What we offer:

• Innovative culture: You’ll be part of a generational opportunity to define the trajectory of AI, surrounded by a team pushing the boundaries of what’s possible.
• Growth paths: Joining ElevenLabs means joining a dynamic team with countless opportunities to drive impact - beyond your immediate role and responsibilities.
• Learning & development: ElevenLabs proactively supports professional development through an annual discretionary stipend.
• Social travel: We also provide an annual discretionary stipend to meet up with colleagues each year, however you choose.
• Annual company offsite: Each year, we bring the entire team together in a new location - past offsites have included Croatia and Italy.
• Co-working: If you’re not located near one of our main hubs, we offer a monthly co-working stipend.

About the role:

We're hiring our first Sales Enablement - Expansion to build the foundation of how ElevenLabs enables its global Customer Success and AE teams to drive adoption, expansion, and retention. This is a 0-to-1 builder role. You will define the strategy, build the infrastructure, and execute hands-on as we scale.

What sets this role apart: we're looking for someone with a technical foundation and deep understanding of the post-sale motion. You've been in the room for complex customer implementations, usage reviews, and renewal negotiations. You understand what it takes for a CSM to drive product adoption and for an AE to identify and close expansion opportunities — because you've been that person.

This role sits within Sales Enablement and reports to the Sales Enablement Lead, International. You will work in close partnership with:

• Customer Success leads, North America and International (owning customer outcomes, adoption, and retention)
• Sales leadership (owning expansion pipeline and commercial strategy)
• Product and Product Marketing (owning roadmap, messaging, and use case development)

You will support a global team of CSMs and AEs across North America, EMEA, LATAM, and APAC. While CS and expansion enablement is your primary focus, you'll also support Sales Enablement across SDR and new business motions as needs arise. This is a full-stack enablement role on a lean team — you'll build content, deliver training, design e-learning, and flex across audiences as the business requires.

What you'll do:

• Own the CS and expansion enablement foundation.
• Design and own ElevenLabs' global CS and expansion enablement strategy across onboarding, skill-building, and ongoing mastery.
• Define what 'Expansion Ready' and 'Retention Ready' mean at ElevenLabs and build the paths to get CSMs and AEs there.
• Establish scalable frameworks that support both the CSM motion (adoption, health, renewal) and the AE expansion motion (cross-sell, upsell).
• Build CSM enablement programs.
• Create structured onboarding journeys for new CSMs covering product mastery, customer lifecycle management, health scoring, and renewal execution.
• Design and deliver adoption playbooks that help CSMs drive usage, engagement, and value realization across customer segments.
• Build churn prevention frameworks including early warning indicators, save plays, and escalation paths.
• Enable CSMs to conduct effective business reviews, usage analyses, and value documentation.
• Develop technical fluency programs so CSMs can confidently discuss APIs, agent configurations, integrations, and implementation best practices.
• Build expansion enablement programs.
• Create cross-sell and upsell playbooks for AEs covering expansion discovery, multi-product positioning, and deal execution.
• Design enablement for identifying expansion signals — usage patterns, new use cases, stakeholder mapping, and whitespace analysis.
• Enable AEs to articulate the full ElevenLabs platform story (Creative, Agents, and API) to drive multi-product adoption.
• Develop competitive positioning for expansion conversations.
• Drive adoption and reduce churn.
• Partner with Customer Success leads to identify adoption gaps and build targeted enablement interventions.
• Create customer-facing resources (guides, videos, best practices) that CSMs can use to drive self-serve adoption.
• Build 'Time to Value' programs that help customers realise ROI faster.
• Develop renewal execution playbooks covering timeline management, stakeholder alignment, and negotiation frameworks.
• Create enablement content.
• Build and maintain enablement materials including playbooks, training decks, videos, workshops, and LMS content.
• Collaborate with Product Marketing, Sales, and Product to translate product releases into CS and expansion-ready materials.
• Develop role-play scenarios, call libraries, and coaching frameworks for managers.
• Use ElevenLabs AI in enablement.
• Use ElevenLabs' voice and agent technology to create localized, voice-enabled training content.
• Build AI-powered coaching tools and practice environments for CSMs and AEs.
• Deliver live and async training.
• Facilitate live virtual trainings, workshops, and certifications across regions and time zones.
• Design async learning paths that scale globally.
• Run regular enablement office hours.