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- Tasks: Lead customer success initiatives and drive platform adoption for 80 accounts.
- Company: Join a leading AI company in the UK with a focus on innovation.
- Benefits: Competitive salary, flexible working hours, and opportunities for professional growth.
- Why this job: Make a real impact by helping customers succeed with cutting-edge AI technology.
- Qualifications: 3-5 years in customer success or account management, preferably in B2B SaaS.
- Other info: Fluency in a second European language is a plus; work independently in a dynamic environment.
The predicted salary is between 36000 - 60000 £ per year.
A leading AI company in the United Kingdom is seeking a Customer Success Manager to partner with customers and drive adoption of their platform. You will manage a book of approximately 80 accounts, focusing on onboarding, optimizing product usage, and ensuring customer satisfaction.
Requirements include:
- 3-5 years of experience in customer success or account management within B2B SaaS
- Familiarity with AI products
- Strong communication skills
- The ability to work independently
- Candidates speaking a second European language are preferred
EMEA AI SaaS Customer Success Leader employer: Elevenlabs
Contact Detail:
Elevenlabs Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land EMEA AI SaaS Customer Success Leader
✨Tip Number 1
Network like a pro! Reach out to people in the AI and SaaS space on LinkedIn. Join relevant groups and engage in discussions to get your name out there and show off your expertise.
✨Tip Number 2
Prepare for interviews by researching the company and its products. Understand their customer success strategies and think about how you can contribute to their goals. We want to see you shine!
✨Tip Number 3
Practice your communication skills! Since strong communication is key for this role, try mock interviews with friends or use online platforms to refine your pitch and responses.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace EMEA AI SaaS Customer Success Leader
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Customer Success Manager role. Highlight your experience in B2B SaaS and any familiarity with AI products to catch our eye!
Craft a Compelling Cover Letter: Use your cover letter to tell us why you’re passionate about customer success and how you can drive adoption of our platform. Share specific examples from your past roles that demonstrate your impact.
Show Off Your Communication Skills: Since strong communication is key for this role, make sure your application is clear and concise. Use a friendly tone and don’t hesitate to showcase your personality – we love to see who you are!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Elevenlabs
✨Know Your Stuff
Make sure you’re well-versed in the company’s AI products and how they benefit customers. Brush up on the latest trends in AI and SaaS, as this will show your genuine interest and expertise during the interview.
✨Showcase Your Experience
Prepare specific examples from your past roles that highlight your success in customer success or account management. Use the STAR method (Situation, Task, Action, Result) to structure your answers and demonstrate how you’ve driven adoption and satisfaction.
✨Communication is Key
Since strong communication skills are a must, practice articulating your thoughts clearly and confidently. Consider doing mock interviews with a friend or using video tools to refine your delivery and ensure you come across as approachable and knowledgeable.
✨Language Skills Matter
If you speak a second European language, be ready to discuss how this can enhance your role. Think of scenarios where your language skills could help in customer interactions, and be prepared to demonstrate your proficiency if asked.
