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- Tasks: Resolve customer support tickets and ensure a seamless user experience.
- Company: Join ElevenLabs, a pioneering voice technology company with over 1 million users globally.
- Benefits: Enjoy remote work, global collaboration, and opportunities for continuous growth.
- Why this job: Be part of an innovative team shaping the future of audio AI with high autonomy.
- Qualifications: 2-3 years in technical customer support, preferably in SaaS or tech startups.
- Other info: Work with a diverse team across 30+ countries and enjoy annual company offsites.
The predicted salary is between 30000 - 42000 £ per year.
This is a contracting role that is fully remote.
About ElevenLabs
At ElevenLabs, we are pioneering voice technology with our cutting-edge research and products.
We launched in January 2023 and have since reached over 1 million users globally and have partnered with the world’s biggest names (see customer stories). We have closed our Series-B funding at 1.1B valuation earlier this year and are backed by the leading names in tech and AI (Nat Fridman, Daniel Gross, Andreessen Horowitz, Instagram co-founder Mike Krieger, Oculus VR co-founder Brendan Iribe, Deepmind & Inflection co-founder Mustafa Suleyman, and many others).
We are at an exciting phase of our growth and innovation and are looking for ambitious people to help us further push the boundaries of voice AI. This is a rare chance to be an early member of a company on the rise. If this excites you, we want to meet you!
Who we are
A global team of passionate and innovative individuals united by curiosity and a shared goal: to be the first choice for AI audio solutions. Together, we are shaping a new technology and market from the ground up. We innovate quickly and take pride in getting things right, from the big picture initiatives to the details that keep us moving smoothly every day. We work with high autonomy and accountability where the best idea wins at any time and from anyone.
About the role
You will enjoy the role if you enjoy doing the following:
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Rapid Response: Quickly and effectively resolve customer support tickets, ensuring a seamless user experience and customer empathy.
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Creative Problem-Solving: Challenge yourself by applying your technical expertise to troubleshoot issues and provide straightforward, user-friendly solutions.
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Keeping Things Top-Notch: Stay informed about developments, proactively and reactively contribute to documentation and help center articles to ensure users have the information they need when they need it, and serve as the liaison between customers and the company, giving the users a voice within the company. You\’re the vital link between our customers and our team, fostering a sense of connection.
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Building a Safe Space: Take pride in your role as a guardian of our community by actively ensuring that user-generated content complies with our guidelines, maintaining a respectful and secure environment for everyone, while also contributing to the review and moderation of our voice library, upholding high-quality content that meets our platform\’s standards.
Who you are
We\’re looking for exceptional individuals who combine technical excellence with ethical awareness, who are excited by hard problems and motivated by human impact. You’ll strive with us if you:
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Are passionate about audio AI driven by a desire to make content universally accessible and breaking the frontiers of new tech.
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Are a highly motivated and driven individual with a strong work ethic. Our team is aware of this critical moment of audio AI evolution and is committed to going the extra mile to lead.
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Are analytical, efficient, and strive on solving complex challenges with a first principles mindset.
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Consistently strive for excellence, delivering high-quality work quickly and exceeding expectations.
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Take initiative and work autonomously from day one, prioritizing learning and contribution while leaving ego aside.
What you bring
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2-3 years experience in a technical customer support department in SaaS or at a high-growth technology company
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Experience working in a start-up with international teams in a remote setting
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Experience troubleshooting technical issues related to APIs or browser errors
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A detail-oriented mindset with a focus on delivering high-quality work
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Autonomous and execution-focused mindset
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General interest in AI and technology (you will get extra points if you are already an ElevenLabs user!)
What we offer
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High-velocity innovation: Rapid experimentation, lean autonomous teams, and minimal bureaucracy.
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A truly global team: Collaboration with teammates across 30+ countries, a global customer footprint and office hubs in New York, London and Warsaw. Annual company offsite for the whole team to get together (the last one in Croatia!)
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Remote first: We prioritize your talent, not your location, with structured asynchronous workflows for maximum impact and minimal meetings.
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Continuous growth: Collaborate with AI leaders, shape your path, and contribute where you excel most.
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Customer Support Specialist United Kingdom employer: Elevenlabs
Contact Detail:
Elevenlabs Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Specialist United Kingdom
✨Tip Number 1
Familiarise yourself with ElevenLabs' products and voice technology. Understanding their offerings will not only help you answer customer queries effectively but also demonstrate your genuine interest in the company during any discussions.
✨Tip Number 2
Showcase your problem-solving skills by preparing examples of how you've resolved technical issues in previous roles. Be ready to discuss specific scenarios where you used your analytical abilities to enhance customer satisfaction.
✨Tip Number 3
Highlight your experience working in remote teams, especially in a start-up environment. Emphasise your ability to communicate effectively across different time zones and cultures, as this is crucial for a role at ElevenLabs.
✨Tip Number 4
Demonstrate your passion for AI and audio technology. If you're already an ElevenLabs user, share your experiences and insights on how the technology has impacted you, which can set you apart from other candidates.
We think you need these skills to ace Customer Support Specialist United Kingdom
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in technical customer support, especially in SaaS or high-growth tech environments. Emphasise any experience you have with troubleshooting technical issues related to APIs or browser errors.
Craft a Compelling Cover Letter: In your cover letter, express your passion for audio AI and how it drives your desire to make content accessible. Mention specific examples of how you've solved complex challenges in previous roles, showcasing your analytical and problem-solving skills.
Showcase Your Remote Work Experience: Since this is a fully remote role, highlight any previous experience working in a remote setting. Discuss how you effectively communicate and collaborate with international teams, demonstrating your ability to thrive in a global environment.
Demonstrate Your Knowledge of ElevenLabs: Research ElevenLabs and mention specific products or initiatives that excite you in your application. If you're already an ElevenLabs user, share your experiences and insights to show your genuine interest in the company and its mission.
How to prepare for a job interview at Elevenlabs
✨Show Your Passion for Audio AI
Make sure to express your enthusiasm for audio AI during the interview. Share any personal experiences or projects related to audio technology, as this will demonstrate your genuine interest in the field and align with the company's mission.
✨Highlight Your Problem-Solving Skills
Prepare examples of how you've tackled technical issues in previous roles. Discuss specific challenges you faced and the creative solutions you implemented, showcasing your analytical mindset and ability to think on your feet.
✨Emphasise Your Remote Work Experience
Since this is a fully remote role, be ready to discuss your experience working in remote settings. Highlight your ability to communicate effectively with international teams and manage your time autonomously, which is crucial for success in this position.
✨Demonstrate Your Attention to Detail
Given the importance of maintaining high-quality content and user experience, share instances where your attention to detail made a significant impact. This could include examples from documentation, customer interactions, or moderation tasks that required a keen eye.