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For Companies At a Glance
- Tasks: Join us to enhance customer success through innovative strategies and operational excellence.
- Company: ElevenLabs, a leading audio AI company transforming how we interact with sound.
- Benefits: Remote-first work, annual offsites, professional development stipends, and a vibrant team culture.
- Why this job: Be part of a groundbreaking team shaping the future of audio AI and making an impact.
- Qualifications: 4+ years in Revenue Operations, strong analytical skills, and a passion for tech innovation.
- Other info: Work from anywhere globally with flexible hours and a focus on collaboration.
The predicted salary is between 36000 - 60000 ÂŁ per year.
ABOUT ELEVENLABS
ElevenLabs is a research and product company defining the frontier of audio AI. Millions of people use our technology to read articles, voice over videos, and restore voices lost to disability. Leading developers and enterprises worldwide use ElevenLabs to build intelligent agents for support, sales, and education. Our mission is to build the most important audio AI platform in the world, solve AI audio intelligence, and make information accessible in any voice, language, or sound.
HOW WE WORK
- High-velocity: Rapid experimentation, lean autonomous teams, and minimal bureaucracy.
- Impact not job titles: We don’t have job titles. Instead, it’s about the impact you have.
- AI first: We use AI to move faster with higher-quality results.
- Excellence everywhere: Everything we do should match the quality of our AI models.
- Global team: We prioritize your talent, not your location.
WHAT WE OFFER
- Innovative culture: You’ll be part of a generational opportunity to define the trajectory of AI.
- Growth paths: Joining ElevenLabs means joining a dynamic team with countless opportunities to drive impact.
- Learning & development: ElevenLabs proactively supports professional development through an annual discretionary stipend.
- Social travel: We provide an annual discretionary stipend to meet up with colleagues each year.
- Annual company offsite: Each year, we bring the entire team together in a new location.
- Co‑working: We offer a monthly co‑working stipend if you’re not located near one of our main hubs.
ABOUT THE ROLE
We’re looking for someone to join our team in Customer Success Strategy & Operations and play a key role in scaling our go-to-market operations. This role focuses on building and maintaining tools, automations, and dashboards that empower our sales, data, and product teams to execute with precision.
In this role, you will be responsible for:
- E2E Process Management: Build and maintain strategic automations and standardized processes.
- Cross‑Functional Collaboration: Collaborate with cross‑functional teams to drive initiatives that enhance revenue generation.
- Leadership Partnership: Serve as a trusted partner to leadership, providing strategic insights and performance reporting.
- Experimentation: Develop and test new ideas, workflows, and sources that improve critical levers.
- Data‑Driven Strategy: Oversee analytics and performance analyses across pre‑sales functions.
- Reporting & Analytics: Lead the design and management of dashboards, reports, and KPIs.
WHO YOU ARE
We’re looking for exceptional individuals who combine technical excellence with ethical awareness. You’ll strive with us if you:
- Are passionate about audio AI driven by a desire to make content universally accessible.
- Are a highly motivated individual with a strong work ethic.
- Are analytical, efficient, and strive on solving complex challenges.
- Consistently strive for excellence, delivering high‑quality work quickly.
- Take initiative and work autonomously from day one.
WHAT YOU BRING
- 4+ years of Revenue Operations at high‑growth technology companies.
- Proven track record of developing and implementing end‑to‑end solutions.
- Strong analytical skills, with proven expertise in SQL and data visualization.
- Excellent communication and collaboration skills.
- Highly adaptable, with a proactive approach to problem‑solving.
- Strong coachability and willingness to learn and adapt to new challenges.
LOCATION
This role is remote‑first, so it can be executed from anywhere globally, with the ability to operate between GMT-5 to GMT+2 timezones required / preferred.
Customer Success Strategy and Operations employer: Elevenlabs
Contact Detail:
Elevenlabs Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Strategy and Operations
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those at ElevenLabs. A friendly chat can open doors that applications alone can't.
✨Tip Number 2
Show off your skills! If you have relevant projects or experiences, create a portfolio or a presentation. This is your chance to demonstrate how you can contribute to the Customer Success Strategy and Operations team.
✨Tip Number 3
Prepare for interviews by understanding ElevenLabs' mission and values. Be ready to discuss how your background aligns with their innovative culture and high-velocity work environment.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed and shows your genuine interest in joining the ElevenLabs team.
We think you need these skills to ace Customer Success Strategy and Operations
Some tips for your application 🫡
Show Your Passion for Audio AI: When writing your application, let your enthusiasm for audio AI shine through! Share why you’re excited about the technology and how it aligns with your career goals. We love seeing candidates who are genuinely passionate about what we do.
Highlight Your Problem-Solving Skills: Make sure to showcase your analytical abilities and how you've tackled complex challenges in the past. Use specific examples that demonstrate your technical expertise and how you’ve contributed to operational excellence. We want to see how you think!
Tailor Your Application: Don’t just send a generic application! Tailor your CV and cover letter to reflect the skills and experiences that match the role. Mention specific projects or achievements that relate to Customer Success Strategy and Operations. It helps us see you as a great fit!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you’re serious about joining our team at ElevenLabs!
How to prepare for a job interview at Elevenlabs
✨Know Your Stuff
Before the interview, dive deep into ElevenLabs' products and services. Understand how their audio AI technology works and think about how your experience in Revenue Operations can contribute to their mission. This will show your genuine interest and help you connect your skills to their needs.
✨Showcase Your Analytical Skills
Be prepared to discuss specific examples of how you've used data to drive decisions in previous roles. Highlight your expertise in SQL and BI tools, and be ready to explain how you've developed dashboards or reports that improved performance. This is crucial for a role focused on data-driven strategy.
✨Emphasise Collaboration
Since this role involves cross-functional collaboration, come armed with stories that demonstrate your ability to work effectively with different teams. Share instances where you’ve partnered with leadership or other departments to drive initiatives, showcasing your teamwork and communication skills.
✨Be Ready to Experiment
ElevenLabs values rapid experimentation, so think of examples where you've tested new ideas or workflows. Discuss how you approached problem-solving with a first principles mindset and what outcomes resulted from your initiatives. This will align well with their high-velocity culture.
