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- Tasks: Drive customer success and adoption of AI platforms across EMEA, managing a portfolio of 80 accounts.
- Company: Join ElevenLabs, a leading AI research company transforming technology interactions.
- Benefits: Enjoy competitive salary, professional development support, and annual company offsites in exciting locations.
- Other info: Work remotely with a global team and thrive in a high-velocity, innovative culture.
- Why this job: Be part of a generational opportunity to shape the future of AI with a dynamic team.
- Qualifications: 3-5 years in Customer Success or Account Management with B2B SaaS or AI/ML products.
The predicted salary is between 60000 - 80000 £ per year.
About ElevenLabs
ElevenLabs is an AI research and product company transforming how we interact with technology. We launched in January 2023 with the first human-like AI voice model. Today, we serve millions of users and thousands of businesses - from fast-growing startups to large enterprises like Deutsche Telekom and Meta. Our investors are some of the world's most prominent, including Andreessen Horowitz, ICONIQ Growth and Sequoia. We've raised $781M in funding and our last valuation was $11B.
We have expanded from voice into three main platforms:
- ElevenAgents enables businesses to deliver seamless and intelligent customer experiences, with the integrations, testing, monitoring, and reliability necessary to deploy voice and chat agents at scale.
- ElevenCreative empowers creators and marketers to generate and edit speech, music, image, and video across 70+ languages.
- ElevenAPI gives developers access to our leading AI audio foundational models.
Everything we do is the result of the creativity and commitment of our team - builders doing the best work of their lives. We are researchers, engineers, and operators. If you want to work hard and create lasting positive impact, we want to hear from you.
How we work:
- High-velocity: Rapid experimentation, lean autonomous teams, and minimal bureaucracy.
- Impact not job titles: We don’t have job titles. Instead, it’s about the impact you have.
- AI first: We use AI to move faster with higher-quality results.
- Excellence everywhere: Everything we do should match the quality of our AI models.
- Global team: We prioritise your talent, not your location.
What we offer:
- Innovative culture: You’ll be part of a generational opportunity to define the trajectory of AI.
- Growth paths: Joining ElevenLabs means joining a dynamic team with countless opportunities to drive impact.
- Learning & development: ElevenLabs proactively supports professional development through an annual discretionary stipend.
- Social travel: We provide an annual discretionary stipend to meet up with colleagues each year.
- Annual company offsite: Each year, we bring the entire team together in a new location.
- Co-working: We offer a monthly co-working stipend if you’re not located near one of our main hubs.
About the role:
This role partners directly with rapidly growing customers across EMEA to drive adoption of the ElevenLabs platform - spanning core speech models, creative tools, and Agents. The focus is scaling the customer success motion to a large book of business.
You will administer onboarding and enablement tactics across multiple products, advising on best practices for deploying ElevenLabs across web, mobile, and backend systems. You will analyze product usage and performance signals to identify friction points, unblock adoption, and help customers realise measurable value from the platform.
In parallel, you will own commercial outcomes across a defined portfolio of approximately 80 accounts. Success is measured by Gross Revenue Retention and Net Revenue Retention, with a strong emphasis on sustained multi-product adoption. You will identify expansion opportunities, drive renewals and upsells, and partner closely with Sales, Engineering, and Customer Success leadership to turn technical success into durable revenue growth.
Requirements:
- 3-5 years of Customer Success or Account Management experience supporting complex B2B SaaS, Developer Tools, or AI/ML products in the EMEA region.
- Familiarity and experience with building and deploying AI agents.
- Familiarity and experience with API Integrations, and comfort and knowledge of navigating SDKs.
- Proven experience driving revenue outcomes, including owning a revenue quota and identifying, qualifying, and closing cross-sell opportunities along with renewals at scale.
- Strong automation first mindset - you thrive in delivering a digital customer journey across 150+ accounts.
- Strong communication and interpersonal skills, with the ability to build and maintain relationships with customers at all levels of an organization.
- Strong understanding of the EMEA market landscape and cultural nuances.
- Self-motivated and able to work independently in a remote or distributed team environment.
- Fluency in English and German or French is required.
Customer Success - Scale - Western Europe employer: Elevenlabs
Contact Detail:
Elevenlabs Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success - Scale - Western Europe
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at events. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Prepare for interviews by researching the company and its products. Show them you’re not just another candidate; you’re genuinely interested in what they do and how you can contribute.
✨Tip Number 3
Practice your pitch! Be ready to explain how your skills align with their needs. Keep it concise and impactful, focusing on how you can drive success for their customers.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about joining our team.
We think you need these skills to ace Customer Success - Scale - Western Europe
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Success role. Highlight your experience with B2B SaaS and AI/ML products, as well as any relevant achievements that showcase your impact.
Showcase Your Communication Skills: Since this role involves building relationships with customers, emphasise your strong communication and interpersonal skills. Share examples of how you've successfully engaged with clients in the past.
Demonstrate Your Understanding of the EMEA Market: We want to see that you understand the cultural nuances and market landscape of the EMEA region. Mention any specific experiences or insights that relate to this area in your application.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensure you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Elevenlabs
✨Know Your Stuff
Before the interview, dive deep into ElevenLabs' products and services. Familiarise yourself with their AI voice models and customer success strategies. This will not only show your genuine interest but also help you articulate how your experience aligns with their needs.
✨Showcase Your Impact
Prepare specific examples from your past roles where you've driven revenue outcomes or improved customer satisfaction. Highlight your experience in managing complex B2B SaaS accounts and how you've successfully navigated challenges to achieve results.
✨Emphasise Communication Skills
Given the importance of building relationships in this role, be ready to discuss how you've effectively communicated with various stakeholders. Share instances where your interpersonal skills made a difference in customer success or account management.
✨Understand the EMEA Landscape
Brush up on the cultural nuances and market dynamics of the EMEA region. Being able to discuss these insights during your interview will demonstrate your preparedness and understanding of the unique challenges and opportunities in the area.