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- Tasks: Lead a high-performing team and engage with customers to ensure success.
- Company: Join a leading audio AI company with a focus on innovation.
- Benefits: Enjoy remote work flexibility and a supportive work culture.
- Why this job: Make a real impact in customer success while leading a talented team.
- Qualifications: 10+ years in Customer Success within SaaS and strong management skills.
- Other info: Remote-first role with opportunities for growth and collaboration.
The predicted salary is between 43200 - 72000 £ per year.
A leading audio AI company is hiring a Customer Success Lead to oversee a high-performing team across the UK&I. This role combines people leadership, strategic direction, and hands-on customer engagement to ensure excellence in post-sales outcomes.
Candidates should have over 10 years of experience in Customer Success within SaaS contexts, and demonstrated expertise in management and driving account growth. The position is remote-first, allowing for flexibility in work location, even from company offices in London and Dublin.
Customer Success Lead, UK & Ireland - Remote employer: Elevenlabs
Contact Detail:
Elevenlabs Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Lead, UK & Ireland - Remote
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for a Customer Success Lead role. A personal recommendation can go a long way in landing that interview.
✨Tip Number 2
Prepare for those interviews by researching the company inside out. Understand their products, culture, and recent news. This will help you tailor your answers and show that you're genuinely interested in the role.
✨Tip Number 3
Showcase your leadership skills during interviews. Share specific examples of how you've successfully managed teams and driven account growth in previous roles. We want to see how you can lead our high-performing team!
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining our awesome team at this leading audio AI company.
We think you need these skills to ace Customer Success Lead, UK & Ireland - Remote
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the Customer Success Lead role. Highlight your SaaS experience and any leadership roles you've held, as we want to see how you can drive account growth.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about customer success and how your background makes you the perfect fit for our team. Be sure to mention specific achievements that demonstrate your expertise.
Showcase Your Leadership Style: In your application, give us a glimpse of your leadership style. We’re looking for someone who can inspire and manage a high-performing team, so share examples of how you've successfully led teams in the past.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Elevenlabs
✨Know Your Customer Success Metrics
Before the interview, brush up on key metrics that drive customer success in SaaS. Be ready to discuss how you've used these metrics to improve post-sales outcomes and account growth in your previous roles.
✨Showcase Your Leadership Style
As a Customer Success Lead, your leadership approach is crucial. Prepare examples of how you've successfully led teams, fostered collaboration, and motivated team members to achieve their goals. This will demonstrate your capability to oversee a high-performing team.
✨Engage with Real Scenarios
Think of specific customer engagement scenarios you've faced in the past. Be prepared to share how you handled challenges, turned around difficult situations, or drove success for clients. This shows your hands-on experience and strategic thinking.
✨Embrace the Remote Work Culture
Since this role is remote-first, highlight your experience working in remote settings. Discuss how you maintain communication, build relationships, and ensure team productivity from a distance. This will show you're a great fit for the company's flexible work environment.
