At a Glance
- Tasks: Drive strategic account management and enhance customer success across enterprise clients.
- Company: Join ElevenLabs, a pioneering audio AI company shaping the future of technology.
- Benefits: Enjoy competitive salary, professional development support, and annual team offsites in exciting locations.
- Other info: Dynamic team culture with a focus on innovation and excellence.
- Why this job: Be part of a generational opportunity to redefine AI and make a real impact.
- Qualifications: 7-9 years in Customer Success or Account Management, ideally in a fast-paced SaaS environment.
The predicted salary is between 36000 - 60000 £ per year.
About ElevenLabs
ElevenLabs is a research and product company defining the frontier of audio AI. Millions of people use our technology to read articles, voice over videos, and restore voices lost to disability. Leading developers and enterprises worldwide use ElevenLabs to build intelligent agents for support, sales, and education.
We launched in January 2023 with the first AI model to cross the threshold of human-like speech. In January 2025, we raised a $180 million Series C round, valuing the company at $3.3 billion. By September 2025, that valuation doubled to $6.6 billion as we surpassed $200 million ARR in under three years.
Our mission is to build the most important audio AI platform in the world, solve AI audio intelligence, and make information accessible in any voice, language, or sound.
Our core offerings are our Creative Platform and the Agents Platform, powered by proprietary Text to Speech, Speech to Text, and conversational AI models.
We are just getting started. If you want to work hard and create lasting impact, we would like to hear from you.
How we work
High-velocity: Rapid experimentation, lean autonomous teams, and minimal bureaucracy.
Impact not job titles: We don’t have job titles. Instead, it’s about the impact you have. No task is above or beneath you.
AI first: We use AI to move faster with higher-quality results. We do this across the whole company—from engineering to growth to operations.
Excellence everywhere: Everything we do should match the quality of our AI models.
Global team: We prioritize your talent, not your location.
What we offer
Innovative culture: You’ll be part of a generational opportunity to define the trajectory of AI, surrounded by a team pushing the boundaries of what’s possible.
Growth paths: Joining ElevenLabs means joining a dynamic team with countless opportunities to drive impact - beyond your immediate role and responsibilities.
Learning & development: ElevenLabs proactively supports professional development through an annual discretionary stipend.
Social travel: We also provide an annual discretionary stipend to meet up with colleagues each year, however you choose.
Annual company offsite: Each year, we bring the entire team together in a new location - past offsites have included Croatia and Italy.
Co-working: If you’re not located near one of our main hubs, we offer a monthly co-working stipend.
About the role
Drive strategic account management: Build and manage high-impact relationships across a book of 20 enterprise and strategic clients, ensuring alignment between customer objectives and product strategy
Accelerate customer value: Lead onboarding and long-term adoption initiatives across multiple products, ensuring customers achieve meaningful and measurable outcomes
Drive multi-product adoption: Analyse customer usage and engagement across our product suite to identify opportunities for increasing adoption, deepening integration, and maximising customer value across our customers business
Own commercial outcomes: Manage renewals and expansions across your portfolio, owning key metrics such as Net Revenue Retention (NRR) and Gross Revenue Retention (GRR), and directly contributing to overall company growth targets
Shape the CS organization: Partner with CS Leadership and cross-functionally with Engineering, Sales, and other cross functional teams to refine processes, develop scalable solutions, and define best practices that enhance the customer experience
Champion customer success excellence: Act as the voice of the customer internally, influencing roadmap priorities and ensuring long-term partnership success
Requirements
7-9 years of experience in Customer Success, Account Management, or Strategic Partnerships within a fast-paced SaaS environment
Proven success demonstrating and delivering value for customers leveraging technical or mission-critical products (ideally in AI or related technologies)
Strong commercial acumen with a track record of owning and exceeding renewal and expansion goals
A builder mindset with a focus on scalable systems, operational excellence, and continuous improvement
Exceptional communication and relationship management skills, with the ability to influence stakeholders at all levels of complex organizations
Analytical and creative problem-solving abilities, adept at turning insights into strategic opportunities
Fluency in English; additional languages are an asset
#LI-Remote
Customer Success - EMEA - Strategic employer: Elevenlabs
At ElevenLabs, we pride ourselves on being an innovative employer that fosters a high-velocity work culture where impact takes precedence over job titles. Our commitment to employee growth is evident through our proactive support for professional development and unique opportunities for collaboration across a global team. With annual offsites in exciting locations and a focus on leveraging AI for excellence, joining us means being part of a generational opportunity to shape the future of audio AI while enjoying a rewarding and dynamic work environment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success - EMEA - Strategic
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. We can’t stress enough how valuable personal connections can be in landing that dream job.
✨Tip Number 2
Prepare for interviews by researching the company and its products. Understand their mission and values, and think about how your skills align with their goals. We want you to shine when it’s your turn to impress!
✨Tip Number 3
Showcase your impact! When discussing your experience, focus on specific achievements and how they benefited your previous employers. We love seeing numbers and results that demonstrate your success.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always looking for passionate individuals who want to make a difference in the AI space.
We think you need these skills to ace Customer Success - EMEA - Strategic
Some tips for your application 🫡
Show Your Passion for AI:When you're writing your application, let your enthusiasm for audio AI shine through! We want to see how you connect with our mission and how you can contribute to making information accessible in any voice or language.
Tailor Your Experience:Make sure to highlight your relevant experience in Customer Success or Account Management. We’re looking for specific examples of how you've driven customer value and managed relationships in a fast-paced environment, especially with tech products.
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure your skills and achievements are easy to spot. Use bullet points if it helps to break down your experience!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Elevenlabs
✨Know Your Stuff
Before the interview, dive deep into ElevenLabs' products and services. Understand how their audio AI technology works and think about how you can contribute to customer success. This knowledge will help you answer questions confidently and show your genuine interest in the role.
✨Showcase Your Impact
Prepare specific examples from your past experiences that highlight your ability to drive customer value and manage strategic accounts. Use metrics to demonstrate your success in renewals and expansions, as this aligns perfectly with what ElevenLabs is looking for.
✨Emphasise Collaboration
Since the role involves working cross-functionally, be ready to discuss how you've successfully collaborated with teams like Engineering and Sales in the past. Highlight your communication skills and how you’ve influenced stakeholders to achieve common goals.
✨Ask Insightful Questions
Prepare thoughtful questions that show your understanding of the company’s mission and challenges. Inquire about their approach to customer success and how they measure impact. This not only demonstrates your interest but also helps you assess if the company is the right fit for you.
