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- Tasks: Drive customer success across EMEA, helping clients adopt our innovative audio AI platform.
- Company: Join ElevenLabs, a leading audio AI company redefining technology for millions.
- Benefits: Enjoy professional development support, social travel stipends, and annual company offsites in exciting locations.
- Why this job: Be part of a generational opportunity to shape the future of AI and make a real impact.
- Qualifications: 3-5 years in Customer Success or Account Management with B2B SaaS experience.
- Other info: Work remotely with a global team and thrive in a high-velocity, innovative culture.
The predicted salary is between 36000 - 60000 ÂŁ per year.
About ElevenLabs
ElevenLabs is a research and product company defining the frontier of audio AI. Millions of people use our technology to read articles, voice over videos, and restore voices lost to disability. Leading developers and enterprises worldwide use ElevenLabs to build intelligent agents for support, sales, and education. Our mission is to build the most important audio AI platform in the world, solve AI audio intelligence, and make information accessible in any voice, language, or sound. Our core offerings are our Creative Platform and the Agents Platform, powered by proprietary Text to Speech, Speech to Text, and conversational AI models.
How we work
- High‑velocity: Rapid experimentation, lean autonomous teams, and minimal bureaucracy.
- Impact not job titles: We don’t have job titles. Instead, it’s about the impact you have.
- AI first: We use AI to move faster with higher-quality results.
- Excellence everywhere: Everything we do should match the quality of our AI models.
- Global team: We prioritize your talent, not your location.
What we offer
- Innovative culture: You’ll be part of a generational opportunity to define the trajectory of AI.
- Growth paths: Joining ElevenLabs means joining a dynamic team with countless opportunities to drive impact.
- Learning & development: ElevenLabs proactively supports professional development through an annual discretionary stipend.
- Social travel: We provide an annual discretionary stipend to meet up with colleagues each year.
- Annual company offsite: Each year, we bring the entire team together in a new location.
- Co‑working: We offer a monthly co‑working stipend if you’re not located near one of our main hubs.
About The Role
This role partners directly with rapidly growing customers across EMEA to drive adoption of the ElevenLabs platform—spanning core speech models, creative tools, and Agents. You will administer onboarding and enablement tactics across multiple products, advising on best practices for deploying ElevenLabs across web, mobile, and backend systems. You will analyze product usage and performance signals to identify friction points, unblock adoption, and help customers realize measurable value from the platform. In parallel, you will own commercial outcomes across a defined portfolio of approximately 80 accounts.
Requirements
- 3‑5 years of Customer Success or Account Management experience supporting B2B SaaS, Developer Tools, or AI/ML products in the EMEA region.
- Familiarity and experience with building and deploying AI agents.
- Familiarity and experience with API integrations, and comfort and knowledge of navigating SDKs.
- Proven experience driving revenue outcomes, including owning a revenue quota and identifying, qualifying, and closing cross‑sell opportunities along with renewals at scale.
- Strong automation‑first mindset—you thrive in delivering a digital customer journey across 150+ accounts.
- Strong communication and interpersonal skills, with the ability to build and maintain relationships with customers at all levels of an organization.
- Strong understanding of the EMEA market landscape and cultural nuances.
- Self‑motivated and able to work independently in a remote or distributed team environment.
- Must speak a second European language: preference for Italian, French or Polish.
Customer Success - EMEA - Scale employer: Elevenlabs
Contact Detail:
Elevenlabs Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success - EMEA - Scale
✨Tip Number 1
Network like a pro! Reach out to people in the industry on LinkedIn or at events. A friendly chat can open doors that a CV just can't.
✨Tip Number 2
Prepare for interviews by researching ElevenLabs and its products. Show us you’re passionate about audio AI and how you can contribute to our mission!
✨Tip Number 3
Practice your pitch! Be ready to explain how your experience aligns with the role and how you can drive customer success across EMEA.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets the attention it deserves.
We think you need these skills to ace Customer Success - EMEA - Scale
Some tips for your application 🫡
Show Your Passion for AI: When writing your application, let your enthusiasm for audio AI shine through! We want to see how you connect with our mission and how you can contribute to pushing the boundaries of what's possible in this field.
Tailor Your Experience: Make sure to highlight your relevant experience in Customer Success or Account Management, especially in B2B SaaS or AI/ML products. We love seeing how your background aligns with our needs, so don’t hold back on those details!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your skills and experiences are easy to understand. This will help us see your potential impact right away!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our innovative team!
How to prepare for a job interview at Elevenlabs
✨Know Your Stuff
Before the interview, dive deep into ElevenLabs' products and services. Familiarise yourself with their AI models and how they impact customer success. This knowledge will help you demonstrate your understanding of the role and how you can contribute to driving adoption across EMEA.
✨Showcase Your Experience
Prepare specific examples from your past roles that highlight your experience in Customer Success or Account Management, especially in B2B SaaS or AI/ML products. Be ready to discuss how you've driven revenue outcomes and managed a portfolio of accounts, as this will resonate well with the interviewers.
✨Emphasise Communication Skills
Since this role involves building relationships with customers, practice articulating your thoughts clearly and confidently. Think of scenarios where you've successfully navigated challenges with clients and how you maintained those relationships. Strong interpersonal skills are key!
✨Cultural Fit Matters
ElevenLabs values a high-velocity, innovative culture. Be prepared to discuss how you thrive in fast-paced environments and your approach to collaboration within diverse teams. Highlight your adaptability and willingness to take on various tasks, as this aligns with their impact-driven philosophy.
