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For Companies At a Glance
- Tasks: Manage collections cycle, resolve disputes, and track receivables for enterprise customers.
- Company: Join ElevenLabs, a leading AI research and product company transforming technology interactions.
- Benefits: Remote-first work, professional development stipend, and annual team offsite in exciting locations.
- Other info: Work with a global team and enjoy a culture of innovation and excellence.
- Why this job: Be part of a dynamic team driving impact in the fast-evolving AI landscape.
- Qualifications: Experience in collections management and strong organisational skills required.
The predicted salary is between 40000 - 50000 £ per year.
About ElevenLabs
ElevenLabs is an AI research and product company transforming how we interact with technology. We launched in January 2023 with the first human-like AI voice model. Today, we serve millions of users and thousands of businesses - from fast-growing startups to large enterprises like Deutsche Telekom and Meta. Our investors are some of the world's most prominent, including Andreessen Horowitz, ICONIQ Growth and Sequoia. We've raised $781M in funding and our last valuation was $11B.
We have expanded from voice into three main platforms:
- ElevenAgents enables businesses to deliver seamless and intelligent customer experiences, with the integrations, testing, monitoring, and reliability necessary to deploy voice and chat agents at scale.
- ElevenCreative empowers creators and marketers to generate and edit speech, music, image, and video across 70+ languages.
- ElevenAPI gives developers access to our leading AI audio foundational models.
Everything we do is the result of the creativity and commitment of our team - builders doing the best work of their lives. We are researchers, engineers, and operators. If you want to work hard and create lasting positive impact, we want to hear from you.
How we work:
- High-velocity: Rapid experimentation, lean autonomous teams, and minimal bureaucracy.
- Impact not job titles: We don’t have job titles. Instead, it’s about the impact you have.
- AI first: We use AI to move faster with higher-quality results.
- Excellence everywhere: Everything we do should match the quality of our AI models.
- Global team: We prioritise your talent, not your location.
What we offer:
- Innovative culture: You’ll be part of a generational opportunity to define the trajectory of AI.
- Growth paths: Joining ElevenLabs means joining a dynamic team with countless opportunities to drive impact.
- Learning & development: ElevenLabs proactively supports professional development through an annual discretionary stipend.
- Social travel: We provide an annual discretionary stipend to meet up with colleagues each year.
- Annual company offsite: Each year, we bring the entire team together in a new location.
- Co-working: We offer a monthly co-working stipend if you’re not located near one of our main hubs.
About the role:
ElevenLabs is growing its enterprise customer base rapidly, and a well-run collections function is key to healthy cash flow and accurate credit loss reporting. As our Collections Analyst, you will manage the collections cycle for outstanding receivables – reaching out to customers, resolving disputes, tracking aging buckets, and working cross-functionally with AR, Revenue Accounting, and Customer Success to accelerate cash recovery.
You will build and maintain collections workflows, develop customer relationships to resolve payment issues promptly and professionally, and contribute data to quarterly CECL analysis. This is a high-accountability, process-driven role for someone who is organised, commercially minded, and comfortable engaging customers directly.
Requirements:
- Experience managing a collections portfolio: outreach, dispute resolution, escalation, and recovery across enterprise and SMB accounts.
- Comfortable engaging customers directly on payment matters in a professional, relationship-preserving way.
- Proficiency with AR and collections tools; NetSuite or an equivalent ERP preferred.
- Strong organisational skills; able to manage a high volume of accounts and aging buckets simultaneously.
- Data-driven: comfortable with aging reports, collection metrics, and providing inputs to CECL analysis.
Bonus:
- Prior experience in a SaaS or subscription billing collections environment.
- Familiarity with legal and commercial escalation paths for delinquent accounts.
Location:
This role is remote-first and can be executed from anywhere in Europe. If you prefer, you can work from one of our European offices in London, Dublin, Warsaw, or Stockholm.
Collections Analyst employer: Elevenlabs
Contact Detail:
Elevenlabs Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Collections Analyst
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who might know someone at ElevenLabs. A friendly chat can open doors that applications alone can't.
✨Tip Number 2
Prepare for interviews by researching ElevenLabs and its products. Show us you’re genuinely interested in our mission and how you can contribute to our collections function. Tailor your examples to highlight your relevant experience!
✨Tip Number 3
Practice your pitch! Be ready to explain how your skills in managing collections and resolving disputes can help us maintain healthy cash flow. Confidence is key, so rehearse until it feels natural.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take that extra step.
We think you need these skills to ace Collections Analyst
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Collections Analyst role. Highlight your experience in managing collections portfolios and engaging with customers directly. We want to see how your skills align with what we're looking for!
Showcase Your Organisational Skills: Since this role requires strong organisational abilities, give examples of how you've managed multiple accounts or resolved disputes efficiently in the past. We love seeing candidates who can juggle tasks like pros!
Be Data-Driven: Mention any experience you have with AR tools and data analysis. If you've worked with metrics or reports before, let us know! We appreciate candidates who can back up their claims with solid data.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and get the ball rolling on your journey with ElevenLabs. Don’t miss out on this opportunity!
How to prepare for a job interview at Elevenlabs
✨Know Your Collections Stuff
Make sure you brush up on your collections management experience. Be ready to discuss specific examples of how you've handled outreach, dispute resolution, and recovery in both enterprise and SMB accounts. This will show that you understand the nuances of the role.
✨Showcase Your Customer Engagement Skills
Since this role involves direct customer interaction, prepare to share instances where you've successfully resolved payment issues while maintaining strong relationships. Highlight your ability to communicate professionally and effectively, even in challenging situations.
✨Get Familiar with the Tools
If you have experience with AR and collections tools like NetSuite, make sure to mention it! If not, do a bit of research on these systems so you can speak confidently about how you would use them in the role. This shows you're proactive and ready to hit the ground running.
✨Be Data-Driven
Prepare to discuss how you've used data in your previous roles, especially regarding aging reports and collection metrics. Being able to provide insights into CECL analysis will demonstrate your analytical skills and your understanding of the financial aspects of collections.