At a Glance
- Tasks: Build and execute strategies for customer success and sales expansion in a fast-paced environment.
- Company: Join ElevenLabs, a leading AI company transforming technology interactions.
- Benefits: Remote work, competitive salary, professional development stipends, and annual team offsites.
- Other info: Dynamic, global team with opportunities for growth and innovation.
- Why this job: Shape the future of AI while making a real impact on customer success.
- Qualifications: 4-7+ years in customer success or sales enablement with technical fluency.
The predicted salary is between 60000 - 80000 £ per year.
About ElevenLabs
ElevenLabs is an AI research and product company transforming how we interact with technology. We launched in January 2023 with the first human-like AI voice model. Today, we serve millions of users and thousands of businesses - from fast-growing startups to large enterprises like Deutsche Telekom and Meta. Our investors are some of the world's most prominent, including Andreessen Horowitz, ICONIQ Growth and Sequoia. We've raised $781M in funding and our last valuation was $11B.
We have expanded from voice into three main platforms:
- ElevenAgents enables businesses to deliver seamless and intelligent customer experiences, with the integrations, testing, monitoring, and reliability necessary to deploy voice and chat agents at scale.
- ElevenCreative empowers creators and marketers to generate and edit speech, music, image, and video across 70+ languages.
- ElevenAPI gives developers access to our leading AI audio foundational models.
Everything we do is the result of the creativity and commitment of our team - builders doing the best work of their lives. We are researchers, engineers, and operators. If you want to work hard and create lasting positive impact, we want to hear from you.
How we work
- High-velocity: Rapid experimentation, lean autonomous teams, and minimal bureaucracy.
- Impact not job titles: We don’t have job titles. Instead, it’s about the impact you have.
- AI first: We use AI to move faster with higher-quality results.
- Excellence everywhere: Everything we do should match the quality of our AI models.
- Global team: We prioritize your talent, not your location.
What we offer
- Innovative culture: You’ll be part of a generational opportunity to define the trajectory of AI.
- Growth paths: Joining ElevenLabs means joining a dynamic team with countless opportunities to drive impact.
- Learning & development: ElevenLabs proactively supports professional development through an annual discretionary stipend.
- Social travel: We provide an annual discretionary stipend to meet up with colleagues each year.
- Annual company offsite: Each year, we bring the entire team together in a new location.
- Co-working: We offer a monthly co-working stipend if you’re not located near one of our main hubs.
About the role
We’re hiring our first Sales Enablement - Expansion to build the foundation of how ElevenLabs enables its global Customer Success and AE teams to drive adoption, expansion, and retention. This is a 0-to-1 builder role. You will define the strategy, build the infrastructure, and execute hands-on as we scale.
What sets this role apart: we’re looking for someone with a technical foundation and deep understanding of the post-sale motion. You’ve been in the room for complex customer implementations, usage reviews, and renewal negotiations.
This role sits within Sales Enablement and reports to the Sales Enablement Lead, International. You will work in close partnership with:
- Customer Success leads, North America and International
- Sales leadership
- Product and Product Marketing
You will support a global team of CSMs and AEs across North America, EMEA, LATAM, and APAC.
While CS and expansion enablement is your primary focus, you'll also support Sales Enablement across SDR and new business motions as needs arise. This is a full-stack enablement role on a lean team.
What you’ll do
- Own the CS and expansion enablement foundation
- Build CSM enablement programs
- Build expansion enablement programs
- Drive adoption and reduce churn
- Create enablement content
- Use ElevenLabs AI in enablement
- Deliver live and async training
- Measure and improve enablement effectiveness
- Shape the function
What success looks like (first 6–9 months)
- Measurable improvement in net revenue retention attributable to enablement initiatives
- Measurable reduction in churn rate
- CSM ramp time reduced to under 60 days to full productivity
- Expansion pipeline directly supported by enablement programs
- CS and expansion playbook library launched
- Adoption enablement resources driving measurable increase in product usage metrics
Requirements
- 4–7+ years of experience in customer success, sales enablement, solutions consulting, or GTM enablement in a SaaS or platform company
- At least 2 years in a customer-facing role
- Technical fluency
- Proven experience building enablement programs from scratch
- Full-stack enablement skills
- Strong understanding of B2B SaaS customer lifecycle
- Deep familiarity with expansion motions
- Experience designing both live and self-serve training
- Confident facilitator and presenter for global audiences
- Strong stakeholder management skills
- Analytical mindset with experience defining and tracking enablement effectiveness
- Fluency in English; additional languages are a plus
Location
Remote-first, globally distributed role. We have a strong preference for candidates based in Europe or the UK.
Why this role matters
The playbooks and programs you build will define how ElevenLabs retains and expands its customer base.
