Account Manager in Manchester

Eleven Sports Media are firmly established across the world's biggest sporting leagues, from the English Premier League to the NBA, NFL and MLS in America. At Eleven Sports Media, we're revolutionising the way sports clubs connect with their communities by creating purpose-driven partnerships with some of the world's most iconic sports organisations. Our award-winning technology platforms are enabling a better fan experience for fans and creating opportunities for small businesses to thrive alongside an association with professional sports teams.

We have an exciting opportunity for a passionate and proactive Account Manager to join our dynamic Client Services team. In this role, you'll work closely with colleagues across Commercial Sales, Partnerships & Events, and Activation & Marketing, forming part of a collaborative, cross-functional team that supports and services our valued customer network. This role will give the successful candidate the opportunity to travel to the US regularly, helping deliver our partner events at some of the biggest sports in the world.

You'll be responsible for building strong, long-lasting relationships with clients, ensuring each one receives an exceptional customer experience. Your work will play a key role in delivering our first-class service standards and directly contribute to achieving the annual Client Services Repeat Business target.

This is a Manchester based role (Ancoats), the role will involve working around US hours 3 days a week (12:00 - 20:00) to keep in line with overseas client calls. 1-2 days WFH are permitted after the probation period.

What we offer?

• Basic £30,000 - £35,000
• Global expenses paid travel to iconic sporting venues (mainly US)
• Personal development courses
• Annual profit bonus scheme
• 31 days holiday (including bank holidays) plus birthday leave
• Quarterly socials and company events
• Cycle, tech and car scheme

Required Experience

• MUST have at least 3 years in a B2B Account Management role
• A proven track record in B2B Account Management, with a strong focus on client retention and growth
• Exceptional customer service skills and a natural ability to build and maintain strong, long-term client relationships
• Confident engaging with and influencing senior-level stakeholders across a range of industries
• Experience in developing and nurturing client accounts, including identifying upsell opportunities and managing successful renewals
• A solutions-oriented mindset, with experience in effectively resolving client issues or complaints
• Proficiency in using CRM systems or other customer management platforms to track performance and manage client relationships

This is a Manchester based role (Ancoats) working both US and UK hours (Three US shifts and two UK shifts per week).

Key Responsibilities

• Take full ownership of your designated client accounts, delivering a consistently first class customer experience
• Serve as the primary point of contact for clients, maintaining regular touchpoints to ensure they feel fully supported throughout their partnership term
• Follow Eleven's structured Client Onboarding Process, ensuring all key milestones and tasks are completed on time
• Schedule and lead regular catch-up meetings with clients, providing guidance, insights, and best practices to help them maximise the value of their sports partnership
• Attend Partner Events to strengthen client relationships through meaningful, face-to-face engagement
• Identify potential Key Accounts and renewal opportunities, collaborating with the Client Services Manager and Head of Commercial to support the achievement of the annual Client Services Repeat Business target

Please apply directly or contact our Talent Acquisition Manager.

Eleven celebrates diversity, supports inclusiveness, and encourages individual expression in our workplace. We welcome applications from all backgrounds and are committed to creating a culture where everyone belongs.