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- Tasks: Manage client accounts and ensure exceptional customer experiences in a dynamic sports environment.
- Company: Join Eleven Sports Media, a leader in connecting sports clubs with their communities globally.
- Benefits: Enjoy global travel, personal development courses, 31 days holiday, and quarterly socials.
- Why this job: Be part of a collaborative team, travel to iconic sports venues, and make a real impact.
- Qualifications: 3+ years in B2B Account Management with strong client retention skills and CRM proficiency.
- Other info: Work flexible hours, including US shifts, with the option for remote work after probation.
The predicted salary is between 25000 - 35000 £ per year.
Eleven Sports Media are firmly established across the worlds biggest sporting leagues, from the English Premier League & EFL to the NBA, NFL & MLS in America.
At Eleven Sports Media, we’re revolutionising the way sports clubs connect with their communities by creating purpose-driven partnerships with some of the world’s most iconic sports organisations, from the Premier League to the NFL and beyond. Our award-winning technology platforms are enabling a better fan experience for fans and creating opportunities for small businesses to thrive alongside an association with professional sports teams.
Summary:
We have an exciting opportunity for a passionate and proactive Account Manager to join our dynamic Client Services team. In this role, you\’ll work closely with colleagues across Commercial Sales, Partnerships & Events, and Activation & Marketing, forming part of a collaborative, cross-functional team that supports and services our valued customer network.
This role will give the successful candidate the opportunity to travel to the US regularly, helping deliver our partner events at some of the biggest sports in the world.
You’ll be responsible for building strong, long-lasting relationships with clients, ensuring each one receives an exceptional customer experience. Your work will play a key role in delivering our first-class service standards and directly contribute to achieving the annual Client Services Repeat Business target.
This is a Manchester based role (Ancoats), the role will involve working around US hour 3 days a week (12:00 – 20:00) to keep inline with oversees client calls. 1-2 days WFH are permitted after the probation period.
What we offer?
– Basic £30,000 – £35,000
– Global expenses paid travel to iconic sporting venues (mainly US)
– Personal development courses
– Annual profit bonus scheme
– 31 days holiday (including bank holidays) plus birthday leave.
– Quarterly socials and company events.
– Cycle, tech and car scheme.
Required Experience
– MUST have at least 3 years in a B2B Account Management role
– A proven track record in B2B Account Management, with a strong focus on client retention and growth.
– Exceptional customer service skills and a natural ability to build and maintain strong, long-term client relationships.
– Confident engaging with and influencing senior-level stakeholders across a range of industries.
– Experience in developing and nurturing client accounts, including identifying upsell opportunities and managing successful renewals
– A solutions-oriented mindset, with experience in effectively resolving client issues or complaints.
– Proficiency in using CRM systems or other customer management platforms to track performance and manage client relationships.
– This is a Manchester based role (Ancoats) working both US and UK hours. (Three US shifts and two UK shifts per week).
Key Responsibilities
– Take full ownership of your designated client accounts, delivering a consistently first class customer experience.
– Serve as the primary point of contact for clients, maintaining regular touchpoints to ensure they feel fully supported throughout their partnership term
– Follow Eleven’s structured Client Onboarding Process, ensuring all key milestones and tasks are completed on time.
– Schedule and lead regular catch-up meetings with clients, providing guidance, insights, and best practices to help them maximise the value of their sports partnership
– Attend Partner Events to strengthen client relationships through meaningful, face-to-face engagement
– Identify potential Key Accounts and renewal opportunities, collaborating with the Client
– Services Manager and Head of Commercial to support the achievement of the annual
– Client Services Repeat Business target
Please apply directly or contact our Talent Acquisition Manager – Jamie Cheetham – https://www.linkedin.com/in/jamie-cheetham-a48a61235/
Privacy Notice for Job Applicants
By applying, you agree to Eleven Sports Media processing your data for recruitment purposes. We’ll store your info securely and only keep it for up to 6 months unless required longer. Your data won’t be shared outside the hiring process, and you can request access, correction, or deletion at any time.
DEI Disclaimer
Eleven celebrates diversity, supports inclusiveness, and encourages individual expression in our workplace. We welcome applications from all backgrounds and are committed to creating a culture where everyone belongs.
Thanks
Seniority level
-
Seniority level
Not Applicable
Employment type
-
Employment type
Full-time
Job function
-
Job function
Other
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Industries
Advertising Services and Spectator Sports
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Account Manager employer: Eleven Sports Media
Contact Detail:
Eleven Sports Media Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Manager
✨Tip Number 1
Familiarise yourself with Eleven Sports Media's partnerships and the sports leagues they work with. Understanding their client base will help you tailor your conversations and demonstrate your knowledge during interviews.
✨Tip Number 2
Network with professionals in the sports media industry, especially those who have experience in B2B account management. Attend relevant events or webinars to make connections that could provide insights or referrals.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully managed client accounts in the past. Highlight your ability to build relationships and resolve issues, as these are key skills for the role.
✨Tip Number 4
Show enthusiasm for travel and working US hours, as this role involves regular trips to the US. Being open about your flexibility can set you apart from other candidates who may not be as willing.
We think you need these skills to ace Account Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in B2B Account Management, focusing on client retention and growth. Use specific examples that demonstrate your ability to build long-term relationships and resolve client issues.
Craft a Compelling Cover Letter: In your cover letter, express your passion for sports and how it aligns with Eleven Sports Media's mission. Mention your experience with CRM systems and your solutions-oriented mindset, as these are key aspects of the role.
Showcase Relevant Skills: Emphasise your exceptional customer service skills and your ability to engage with senior-level stakeholders. Provide examples of how you've successfully managed client accounts and identified upsell opportunities in previous roles.
Highlight Flexibility: Since the role involves working US hours, mention your flexibility and willingness to adapt your schedule. This shows that you understand the demands of the position and are ready to meet them.
How to prepare for a job interview at Eleven Sports Media
✨Know Your Client Management Skills
Make sure to highlight your experience in B2B Account Management. Be ready to discuss specific examples of how you've successfully retained clients and grown accounts, as this is crucial for the role.
✨Demonstrate Your Customer Service Excellence
Prepare to share instances where you've gone above and beyond for clients. Exceptional customer service is key at Eleven Sports Media, so showcasing your ability to build strong relationships will set you apart.
✨Familiarise Yourself with the Company
Research Eleven Sports Media and their partnerships with major sports leagues. Understanding their mission and values will help you align your answers with what they are looking for in a candidate.
✨Be Ready for Scenario Questions
Expect questions that assess your problem-solving skills. Think of examples where you've resolved client issues effectively, as this will demonstrate your solutions-oriented mindset.
