At a Glance
- Tasks: Drive adoption of AI products and create scalable implementation processes for customers.
- Company: Join ElevenLabs, a leading AI research and product company transforming technology interactions.
- Benefits: Remote-first work, annual offsite trips, professional development stipends, and co-working support.
- Other info: Exciting growth paths and a collaborative global team environment.
- Why this job: Be part of a generational opportunity to shape the future of AI with a dynamic team.
- Qualifications: 6+ years in technical roles, experience with voice AI, and strong analytical skills.
The predicted salary is between 60000 - 80000 £ per year.
About ElevenLabs
ElevenLabs is an AI research and product company transforming how we interact with technology. We launched in January 2023 with the first human-like AI voice model. Today, we serve millions of users and thousands of businesses - from fast-growing startups to large enterprises like Deutsche Telekom and Meta. Our investors are some of the world's most prominent, including Andreessen Horowitz, ICONIQ Growth and Sequoia. We've raised $781M in funding and our last valuation was $11B.
We have expanded from voice into three main platforms:
- ElevenAgents enables businesses to deliver seamless and intelligent customer experiences, with the integrations, testing, monitoring, and reliability necessary to deploy voice and chat agents at scale.
- ElevenCreative empowers creators and marketers to generate and edit speech, music, image, and video across 70+ languages.
- ElevenAPI gives developers access to our leading AI audio foundational models.
Everything we do is the result of the creativity and commitment of our team - builders doing the best work of their lives. We are researchers, engineers, and operators. If you want to work hard and create lasting positive impact, we want to hear from you.
How we work:
- High-velocity: Rapid experimentation, lean autonomous teams, and minimal bureaucracy.
- Impact not job titles: We don't have job titles. Instead, it's about the impact you have. No task is above or beneath you.
- AI first: We use AI to move faster with higher-quality results.
- Excellence everywhere: Everything we do should match the quality of our AI models.
- Global team: We prioritise your talent, not your location.
What we offer:
- Innovative culture: You'll be part of a generational opportunity to define the trajectory of AI, surrounded by a team pushing the boundaries of what's possible.
- Growth paths: Joining ElevenLabs means joining a dynamic team with countless opportunities to drive impact - beyond your immediate role and responsibilities.
- Learning & development: ElevenLabs proactively supports professional development through an annual discretionary stipend.
- Social travel: We also provide an annual discretionary stipend to meet up with colleagues each year, however you choose.
- Annual company offsite: Each year, we bring the entire team together in a new location.
- Co-working: If you're not located near one of our main hubs, we offer a monthly co-working stipend.
About the role:
This is a brand new Adoption Strategist role sitting at the intersection of adoption, enablement, product expertise, and implementation. You’ll work directly with corporate and midmarket customers to drive adoption of their core use case and help identify new ones. You’ll need to be genuinely technical, deep enough in the product to be the most knowledgeable person in the room, without ever writing code or owning an account directly. This is a builder role for someone extremely analytical who’s already advanced with AI tools.
Focus areas include:
- Drive strong adoption by building and delivering scalable implementation and enablement processes that educate customers on best practices and get them to time-to-value quickly on their core use case.
- Develop deep product expertise across the entire ElevenLabs platform, with a focus on ElevenAgents and ElevenCreative.
- Proactively audit customer agents prompts, configurations, and feature setup to identify gaps, and share recommendations as a value-add service that drives deeper adoption.
- Track and drive key leading and lagging adoption metrics, partnering with Revenue Operations to iterate on our reporting capabilities.
- Partner with Account Management and CX to deliver targeted adoption and enablement campaigns.
- Engage with external implementation partner and internal teams to help unify adoption strategy across the customer journey.
- Partner with leadership on high-impact initiatives that support the local GTM team and global results.
Requirements:
- 6+ years in implementation, solutions consulting/engineering, technical account management, or similar at a technical SaaS or AI-native company.
- Experience with voice AI, TTS, conversational AI, or developer-facing products.
- A track record of building adoption focused programs from the ground up.
- You think in systems but are creative.
- Extremely analytical: you identify trends easily and use them to close gaps, surface opportunities or standardise best practices.
- Comfortable driving cross-functional outcomes without direct authority.
- Experience managing a high-volume book of business at scale, mid-market or commercial segment.
- Fluency in English is essential, fluency in a 2nd European language (French, Spanish, German, Polish) is desirable.
Growth Potential:
We believe in hiring the best talent in the world to make an impact in the right role at the right time. At ElevenLabs, strong performance creates opportunities for growth.
Location:
This role is remote-first, so it can be executed from anywhere in Europe. If you prefer, you can work from our offices in London, Dublin or Paris.
Remote Adoption Strategist - Europe in Hull employer: Eleven Labs
At ElevenLabs, we pride ourselves on being an exceptional employer that fosters a culture of innovation and collaboration. As a Remote Adoption Strategist, you'll be part of a dynamic team dedicated to pushing the boundaries of AI technology, with ample opportunities for personal and professional growth. Our high-velocity work environment encourages creativity and impact, allowing you to contribute meaningfully while enjoying the flexibility of remote work across Europe.
StudySmarter Expert Advice🤫
We think this is how you could land Remote Adoption Strategist - Europe in Hull
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Eleven Labs. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Eleven Labs before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Remote Adoption Strategist - Europe in Hull
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Eleven Labs:Your cover letter is your chance to shine! Tell us why you want to work at Eleven Labs specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Eleven Labs!
How to prepare for a job interview at Eleven Labs
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
