At a Glance
- Tasks: Join our Customer Success team to support and grow relationships with enterprise clients in the DACH region.
- Company: ElevenLabs is a cutting-edge Audio AI company transforming how people interact with technology.
- Benefits: Enjoy remote work flexibility, annual stipends for professional development and social travel, plus exciting company offsites.
- Other info: Work from anywhere in EMEA or join us in our vibrant offices in Dublin, London, or Warsaw.
- Why this job: Be part of a fast-growing team making a real impact in AI, with opportunities for personal and professional growth.
- Qualifications: 5-7 years in Customer Success within a SaaS environment; fluent in German and English.
The predicted salary is between 36000 - 60000 £ per year.
This role is remote and can be executed across EMEA. If you prefer, you can work from our offices in Dublin, London or Warsaw.
About ElevenLabs
ElevenLabs is a research and product company defining the frontier of Audio AI. Millions of individuals use ElevenLabs to read articles, voice over their videos, and reclaim voices lost from disability. And the leading developers and enterprises use ElevenLabs to create Conversational AI agents for support, sales, and education.
ElevenLabs launched in January 2023 with the first AI model to cross the threshold of human-like speech. In January 2025, we raised a $180 million Series C round, valuing ElevenLabs at $3.3 billion. The round was co-led by Andreessen Horowitz and ICONIQ Growth, with continued support from the leading names in tech, including Nat Friedman, Daniel Gross, Instagram co-founder Mike Krieger, Oculus VR co-founder Brendan Iribe, DeepMind and Inflection co-founder Mustafa Suleyman, and many others.
ElevenLabs is only 2 years old and scaling rapidly. We are just getting started. If you want to work hard and have an incredible impact, we would love to hear from you.
How we work
High-velocity: Rapid experimentation, lean autonomous teams, and minimal bureaucracy.
Impact not job titles: We don’t have job titles. Instead, it’s about the impact you have. No task is above or beneath you.
AI first: We use AI to move faster with higher-quality results. We do this across the whole company—from engineering to growth to operations.
Excellence everywhere: Everything we do should match the quality of our AI models.
Global team: We prioritize your talent, not your location.
What we offer
Learning & development: Annual discretionary stipend towards professional development.
Social travel: Annual discretionary stipend to meet up with colleagues each year, however you choose.
Annual company offsite: We bring the entire company together at a new location every year.
Co-working: If you’re not located near one of our main hubs, we offer a monthly co-working stipend.
Innovative culture: You’ll be part of a generational opportunity to define the trajectory of AI, surrounded by a team pushing the boundaries of what’s possible.
About the role
Be part of an early CS team with endless opportunities for impact . You’ll partner with the CS team to help develop a scalable CS playbook and framework that supports our customers in the DACH region
Build, maintain and own strong relationships with a book of 40-50 enterprise clients in the DACH region
Play a key role in onboarding new clients and driving long term adoption of multiple products
Monitor customer usage and adoption of our products to identify areas for improvement or revenue expansion.
Own expansion and renewal of accounts within your book of business - this is a commercial role
Own your customer success KPIs (NRR/GRR) and contribute to CS OKR goals
Requirements
5-7 years of previous experience in Customer Success in a fast paced, SaaS organisation.
Experience demonstrating and unlocking value for customers with technical, mission critical products (such as conversational AI)
Commercial experience - you will own renewals and expansion for your book of business, driving towards best in class NRR results
Demonstrates a strong builder mindset with a relentless focus on customer excellence and scalable product solutions.
Exceptional communicator with the ability to establish, nurture, and maintain relationships across all levels of customer organizations, including complex stakeholder environments.
Strong analytical thinker and creative problem-solving skills to address diverse customer challenges and drive optimal outcomes
Must be fluent in German and English
#LI-Remote
#J-18808-LjbffrCustomer Success - DACH in London employer: Eleven Labs Inc.
At ElevenLabs, we pride ourselves on being an innovative employer that champions a high-velocity work culture, where your impact is valued over job titles. With a strong focus on learning and development, we offer generous stipends for professional growth and social travel, fostering a collaborative environment that transcends geographical boundaries. Join us in shaping the future of Audio AI while enjoying the flexibility of remote work or the option to connect with colleagues in vibrant cities like Dublin, London, or Warsaw.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success - DACH in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Eleven Labs Inc.. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Eleven Labs Inc. before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Success - DACH in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Eleven Labs Inc.:Your cover letter is your chance to shine! Tell us why you want to work at Eleven Labs Inc. specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Eleven Labs Inc.!
How to prepare for a job interview at Eleven Labs Inc.
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
