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- Tasks: Engage with customers and deliver top-notch service in a supportive environment.
- Company: Join a dynamic team at a leading call centre in Norwich.
- Benefits: Earn competitive pay, bonuses, and enjoy a great work-life balance.
- Why this job: Kickstart your career with full training and opportunities for growth.
- Qualifications: Customer service experience or a willingness to learn is essential.
- Other info: Enjoy a performance-focused culture with potential earnings up to £45,000.
The predicted salary is between 20 - 24 £ per hour.
Salary: £10.00 - £12.21 per hour + commission
Job Type: Permanent, Full-time
Location: Norwich
Hours: 08.00-18:15 Monday to Thursday
Eleven 11 Recruitment is recruiting Call Centre Agents on behalf of our client based in Norwich. This opportunity is ideal for motivated individuals who are driven to develop their career in a supportive, performance-focused environment.
You will engage exclusively with proactive and inbound customers meaning conversations are already qualified and relevant, allowing you to focus on delivering strong service and results.
What we’re looking for:
- Ambition to progress internally and grow your career
- Customer service experience or the willingness and aptitude to learn
- Professional communication skills and a positive attitude
- Reliability and commitment to delivering quality interactions
What our client offers:
- Employed PAYE role
- Performance bonus on top of hourly earnings
- Contribution pension scheme
- Holiday allowance
- Full training and ongoing support
- OTE up to £45,000 per annum
To apply please call us on 01603 337028 or apply online.
Call Centre Agent in Norwich employer: Eleven Eleven Recruitment
Contact Detail:
Eleven Eleven Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Call Centre Agent in Norwich
✨Tip Number 1
Get to know the company before your interview! Research their values, mission, and recent news. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since you'll be engaging with customers, it's crucial to sound confident and professional. Try role-playing with a friend or family member to get comfortable with common call scenarios.
✨Tip Number 3
Show off your customer service experience! Even if it’s from a different job, highlight how those skills can transfer to this role. Be ready to share specific examples of how you've handled challenging situations in the past.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can set you apart from other candidates. It shows your enthusiasm for the role and keeps you fresh in their minds.
We think you need these skills to ace Call Centre Agent in Norwich
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience and any relevant skills. We want to see how you can bring your unique flair to the role, so don’t be shy about showcasing your achievements!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to express your enthusiasm for the Call Centre Agent position and how your background aligns with what we’re looking for. Keep it professional but let your personality come through.
Show Off Your Communication Skills: Since this role is all about engaging with customers, make sure your written application reflects your communication prowess. Clear, concise, and friendly language will go a long way in making a great first impression!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s quick and easy, and you’ll be one step closer to joining our fantastic team in Norwich!
How to prepare for a job interview at Eleven Eleven Recruitment
✨Know the Role Inside Out
Before your interview, make sure you understand what a Call Centre Agent does. Familiarise yourself with the responsibilities and skills required, such as customer service experience and professional communication. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Customer Service Skills
Since this role is all about engaging with customers, be ready to share examples of your past experiences in customer service. Think of specific situations where you handled challenges or went above and beyond for a customer. This will demonstrate your ability to deliver quality interactions, which is key for the job.
✨Prepare Questions to Ask
Interviews are a two-way street! Prepare thoughtful questions about the company culture, training opportunities, and career progression. This not only shows your enthusiasm but also helps you determine if the company is the right fit for you.
✨Practice Your Communication Skills
As a Call Centre Agent, clear and professional communication is crucial. Practice speaking clearly and confidently, perhaps with a friend or in front of a mirror. This will help you feel more at ease during the interview and ensure you convey your thoughts effectively.