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- Tasks: Provide top-notch customer support and maintain complex instrumentation across Europe.
- Company: Join Kratos Analytical, a leader in surface analysis technology.
- Benefits: Competitive salary, travel opportunities, and a supportive team environment.
- Why this job: Combine your passion for tech and travel while making a real impact.
- Qualifications: Degree in Electronics, Physics, or Mechanical Engineering preferred.
- Other info: Exciting career growth with a focus on continuous improvement.
The predicted salary is between 36000 - 60000 £ per year.
Kratos Analytical are global leaders in surface analysis instrumentation. Our XPS systems are installed in leading universities and corporate research centres around the world, working on new materials challenges such as the development of new biomaterials, carbon capture to achieve net zero targets, and EV battery development.
An opportunity exists to join our Customer Support Team at our Manchester HQ as a Customer Support Service Engineer with frequent travel (~50%) to continental Europe, occasionally further afield. The role would suit a customer-facing candidate, comfortable with the operation and maintenance of complex instrumentation and a passion for travel.
Responsibilities
- Execution of customer support contracts and preparation of visit reports.
- On customer site installation of upgrades, delivery of warranty work, ad-hoc maintenance and planned preventative maintenance visits.
- Testing of repaired units before returning to customers.
- Obtaining customer acceptance for all work done.
- Providing customer technical support.
- Providing appropriate customer training.
- Problem and failure reporting, supporting continuous improvement initiatives.
- Completing business records in an accurate and timely manner.
- Supporting other Engineers and Customer Support group as needed.
Qualifications
- Degree level qualification in Electronics, Physics or Mechanical Engineering (with experience and background in scientific instrumentation preferred) - Essential.
Experience
- Knowledge of techniques such as X-ray Photoelectron Spectroscopy and the ability to demonstrate a background in scientific instrumentation would be a distinct advantage.
Job Related Aptitude And Skills
- Excellent problem-solving skills (Essential).
- Good personal time management skills (Essential).
- Good communication skills are required at all levels (Essential).
- Strong Customer Service skills and a professional manner in customer-facing environments (Essential).
Note: On successful completion of probation, a frequent traveller allowance will be added to your salary. We know that great talent comes in many forms and you don’t need to meet every requirement to make a strong contribution. If you are passionate about the role and believe you could add value to our team, we encourage you to submit your application.
Customer Support Field Service Engineer in Stretford employer: eleven audio design
Contact Detail:
eleven audio design Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Field Service Engineer in Stretford
✨Tip Number 1
Network like a pro! Reach out to current employees at Kratos Analytical on LinkedIn or other platforms. Ask them about their experiences and any tips they might have for landing the Customer Support Field Service Engineer role.
✨Tip Number 2
Prepare for the interview by brushing up on your technical knowledge, especially around X-ray Photoelectron Spectroscopy. We want to see your passion for scientific instrumentation, so be ready to discuss how your background aligns with the role.
✨Tip Number 3
Show off your customer service skills! Think of examples from your past experiences where you’ve gone above and beyond for a customer. This will demonstrate your strong customer-facing abilities that are essential for this position.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Customer Support Field Service Engineer in Stretford
Some tips for your application 🫡
Show Your Passion for Customer Support: When writing your application, let us see your enthusiasm for customer support! Share experiences where you've gone above and beyond to help customers, as this will resonate with our team.
Highlight Relevant Experience: Make sure to mention any experience you have with scientific instrumentation or similar roles. We want to know how your background aligns with the responsibilities of the Customer Support Field Service Engineer position.
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language to describe your skills and experiences, making it easy for us to see why you’d be a great fit for the role.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at eleven audio design
✨Know Your Stuff
Make sure you brush up on your knowledge of X-ray Photoelectron Spectroscopy and other relevant scientific instrumentation. Being able to discuss these topics confidently will show that you're not just a candidate, but someone who understands the field.
✨Show Off Your Customer Skills
Since this role is customer-facing, prepare examples of how you've successfully handled customer interactions in the past. Think about times when you solved problems or provided exceptional service, as these stories will resonate well with the interviewers.
✨Be Ready to Travel
With frequent travel involved, express your enthusiasm for it! Share any previous experiences where you've travelled for work or how you manage your time effectively while on the road. This will demonstrate your readiness for the role.
✨Ask Smart Questions
Prepare thoughtful questions about the company’s projects, especially those related to new materials challenges. This shows your genuine interest in their work and helps you understand how you can contribute to their goals.
