At a Glance
- Tasks: Prepare documentation, manage client communications, and support key account management.
- Company: Join Rubax Lifts, a leading independent lift company in the UK.
- Benefits: Enjoy competitive salary, 25 days holiday, private medical cover, and more.
- Other info: Diverse culture with opportunities for personal and professional growth.
- Why this job: Be part of a purpose-driven team enhancing urban life and driving innovation.
- Qualifications: Administrative experience, MS Office proficiency, and strong communication skills required.
The predicted salary is between 30000 - 40000 £ per year.
Location: Warrington, England, United Kingdom
Job ID: 89374
Quality of urban life
Join Rubax Lifts Limited, one of the UK’s largest independent lift companies, proudly providing expert lift engineering services and tailored solutions nationwide since 1980. With strategically located offices and a team of highly skilled engineers available 24/7, 365 days a year, we’re dedicated to delivering exceptional service and building lasting relationships with our customers. At Rubax, we value customer engagement and strive to fully understand and meet individual requirements by offering high-quality, cost-effective solutions. Committed to continuous improvement, we invest in our people, processes, and technology to ensure the highest standards of customer satisfaction. Be part of a company that supports innovation, prioritises quality, and puts its customers at the heart of everything we do.
Your main responsibilities:
- Preparing documentation, and producing reports for meetings
- Prepare for and attend key account management meetings when required
- Take and screen calls, enquiries and requests, and handle appropriately
- Deal with incoming email and often correspond on behalf of management efficiently and professionally
- Keep the clients up to date with all issues regarding their contract and follow up on any requests
- Respond to clients needs promptly and be the first point of call ensuring customer service is paramount
- Maintenance of files, assisting with worksheets, schedules, and other service-related documents
- General administrative duties - including typing correspondence, dictation, record keeping etc
- Keeping the in-house system up to date and updating customer service portals to ensure we adhere to KPIs & SLAs
- Producing client invoice applications and preparing and sending accurate sales invoices
- Communicating professionally with all people and departments both externally and internally
- Logging & processing callouts / maintenance and liaising with engineers to ensure completion
What you bring:
- Proven administrative experience in a similar role is essential
- Proficient use of MS Office Systems (Excel, Word & PowerPoint)
- High attention to detail, strong organisational skills and the ability to multi-task
- Strong verbal communication and written skills
- Ability to work under pressure to demanding deadlines without compromising on accuracy
- Experience of dealing directly with internal and external clients
- Relationship building skills (internal and external) and be a team player
- Highly organised, proactive with the ability to work as a Team as well as on own initiative
- Good planning and time management skills
- Able to resolve conflicting demands to ensure good customer service
- Working with minimal supervision and utilising initiative
What’s in it for you?
- Join our purpose-driven organization. Help shape an industry in which two billion people rely on our products and services every day.
- Your development matters to us. We help you grow by offering the support you need to develop your skills and access a rewarding and fulfilling career.
- Thrive in a diverse and supportive culture. Through local and global initiatives, we promote a culture of inclusion which celebrates diversity and ensures that everyone feels valued.
- Competitive salary with a discretionary annual bonus
- 25 days’ holiday plus bank holidays, and an annual paid volunteering day
- Pension scheme with 5% company contribution
- Comprehensive life assurance
- Private medical cover with a trusted provider, plus 24/7 virtual GP access
- Employee Assistance Programme offering confidential support
- Free eye tests and eyewear discounts
Your Career
Become part of our team, help us enhance quality of life and drive innovation while raising the bar for safety and sustainability. We value your diverse skills and perspectives as together we shape the sustainable cities of today and tomorrow. Are you ready to embark on a new journey? Join #TeamRubax! Discover more on rubax.co.uk.
At Rubax we value inclusion and diversity and practise equity to create equal opportunities for all and we endeavour to ensure that all qualified applicants will receive consideration for employment.
Any unsolicited application from Recruitment Agencies is deemed to be rejected and does not constitute in any manner an offer from a Recruitment Agency.
Job Opportunities Key Accounts Admin- Fixed Term Contract in Warrington employer: elevators, escalators, & moving walkways for the U.S.
Rubax Lifts Limited is an exceptional employer located in the East Midlands, dedicated to enhancing urban life through innovative lift engineering solutions. We prioritise employee growth and development, offering a supportive and inclusive work culture that values diversity and fosters collaboration. Join us to be part of a purpose-driven team that not only focuses on quality service but also invests in your career, ensuring you thrive in a rewarding and fulfilling environment.
Contact Details:
elevators, escalators, & moving walkways for the U.S. Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Job Opportunities Key Accounts Admin- Fixed Term Contract in Warrington
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like elevators, escalators, & moving walkways for the U.S..
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✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like elevators, escalators, & moving walkways for the U.S.. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Job Opportunities Key Accounts Admin- Fixed Term Contract in Warrington
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to elevators, escalators, & moving walkways for the U.S..
How to prepare for a job interview at elevators, escalators, & moving walkways for the U.S.
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in elevators, escalators, & moving walkways for the U.S.'s industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services elevators, escalators, & moving walkways for the U.S. offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
