At a Glance
- Tasks: Provide 1st line IT support and resolve technical issues for colleagues.
- Company: Dynamic company focused on collaboration and support.
- Benefits: Competitive salary, hands-on experience, and a supportive work environment.
- Other info: Join a people-first culture with opportunities for growth.
- Why this job: Make a real difference by helping teams communicate and collaborate effectively.
- Qualifications: Problem-solving skills and a passion for helping others.
The predicted salary is between 25000 - 32000 £ per year.
IT will play a vital role in keeping our people connected, supported, and able to do their best work. Based in our Sywell (Northamptonshire) office, you will be the first point of contact for day-to-day IT and technical support, helping ensure our systems, devices, and office technology run smoothly and reliably. This is a hands-on, varied role that sits right at the heart of the business. You will support colleagues across the studio and wider office, resolving Windows and MacOS device issues, maintaining meeting room and AV technology, and managing IT and AV equipment and stock. Your work will directly impact how effectively our teams collaborate, communicate, and deliver for our clients. While more complex server, network, and security matters are handled by our external IT consultancy, you will work closely with them to escalate issues where needed, ensuring a seamless experience for the wider team. It is a role suited to someone who enjoys problem-solving, takes pride in helping others, and values being part of a collaborative, people-first environment.
What you will be doing:
- Provide 1st line IT support, resolving day-to-day technical issues and identifying when escalation is required.
IT & AV Support Technician (1st Line) employer: Elevations Exhibitions
As an IT & AV Support Technician at our Sywell office, you'll be part of a dynamic team that prioritises collaboration and employee well-being. We offer a supportive work culture with opportunities for professional growth, ensuring you can develop your skills while making a meaningful impact on our operations. Enjoy the unique advantage of working in a vibrant environment where your contributions directly enhance team communication and productivity.
StudySmarter Expert Advice🤫
We think this is how you could land IT & AV Support Technician (1st Line)
✨Tip Number 1
Network, network, network! Get out there and connect with people in the industry. Attend local tech meetups or online webinars to meet potential employers and fellow tech enthusiasts. You never know who might have a lead on that perfect IT & AV Support Technician role!
✨Tip Number 2
Show off your skills! Create a portfolio or a personal website showcasing your IT projects, troubleshooting successes, or any AV setups you've managed. This gives you a chance to demonstrate your hands-on experience and problem-solving abilities beyond just a CV.
✨Tip Number 3
Prepare for interviews by brushing up on common technical questions and scenarios you might face as a 1st Line Support Technician. Practice explaining your thought process when solving problems, as this will show employers how you approach challenges and support your colleagues.
✨Tip Number 4
Don’t forget to apply through our website! We love seeing candidates who are genuinely interested in joining our team. Tailor your application to highlight your passion for IT support and how you can contribute to keeping our teams connected and productive.
We think you need these skills to ace IT & AV Support Technician (1st Line)
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience in IT support and technical troubleshooting. We want to see how your skills align with the role, so don’t be shy about showcasing your problem-solving abilities!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about IT support and how you can contribute to our collaborative environment. Keep it friendly and professional – we love a personal touch!
Showcase Your Technical Skills:Be specific about your experience with Windows and MacOS devices, as well as any AV technology you’ve worked with. We’re looking for someone who can hit the ground running, so let us know what you bring to the table!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team at StudySmarter!
How to prepare for a job interview at Elevations Exhibitions
✨Know Your Tech
Brush up on your knowledge of both Windows and MacOS systems. Be ready to discuss common issues you might encounter and how you'd resolve them. This shows you're not just familiar with the tech, but that you can think on your feet.
✨Showcase Your Problem-Solving Skills
Prepare examples of past experiences where you've successfully resolved technical issues. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will demonstrate your ability to tackle challenges head-on.
✨Understand the Role's Impact
Familiarise yourself with how IT support contributes to overall business success. Be ready to explain how your role as a 1st Line Technician can enhance collaboration and communication within the team. This shows you understand the bigger picture.
✨Ask Insightful Questions
Prepare thoughtful questions about the company's IT infrastructure and the tools they use. This not only shows your interest in the role but also your eagerness to contribute to their success. It’s a great way to engage with the interviewers.
