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- Tasks: Manage client accounts for portable exhibits and ensure smooth project execution.
- Company: Join Elevation3D, a leader in tradeshow and marketing asset fulfilment.
- Benefits: Enjoy a hybrid work schedule with flexibility and a dynamic team environment.
- Why this job: Be part of a fast-paced culture that values exceptional client service and teamwork.
- Qualifications: 3+ years in account or project management; strong organisational and communication skills required.
- Other info: Work in both office and warehouse settings; may require non-traditional hours.
The predicted salary is between 36000 - 60000 £ per year.
Description
The Portables & Fulfillment Account Manager is responsible for overseeing the day-to-day management of client accounts focused on portable exhibits, fulfillment assets, and show services (as necessary). Essentially, moving any given portable project through the Elevation3D workflow system (Ellie). This role requires exceptional attention to detail, strong communication skills, and the ability to manage multiple client deliverables, including preparing and executing client contracts, internal work orders and shipping coordination. The ideal candidate thrives in a fast-paced environment and provides outstanding customer service to our clients, internal team members and external partners.
Key Responsibilities
- Act as the primary point of contact for assigned clients, managing their portable tradeshow programs and marketing asset fulfillment needs.
- Coordinate all aspects of tradeshow portable exhibit logistics including show service orders, shipping schedules, and return processes.
- Work cross-functionally with internal teams (client services, warehouse, production and accounting) to ensure accurate and timely execution of client deliverables.
- Maintain client-specific inventory using warehouse management or event asset software systems (e.g., Ellie).
- Generate and manage timelines, project orders, shipping instructions, and invoices for each portable or fulfillment request.
- Collaborate with freight carriers and service vendors to arrange transport and confirm on-time delivery of materials.
- Review show calendars, maintain program schedules, and proactively communicate with clients regarding key deadlines and requirements.
- Assist with the development of standard operating procedures and process improvements related to fulfillment and asset tracking.
- Monitor usage trends and advise clients on reordering, refurbishing, or retiring exhibit assets.
- Support budget and cost tracking, including quoting and invoicing accuracy.
- Provide exceptional client service by anticipating needs, resolving issues promptly, and maintaining professional relationships.
Requirements
- 3+ years of account or project management experience in the tradeshow, events, marketing, or fulfillment industries.
- Strong organizational skills with the ability to manage multiple deadlines and priorities simultaneously.
- Experience working with asset management, CRM, or event management platforms.
- Excellent written and verbal communication skills.
- Proficiency in Microsoft Office Suite and familiarity with logistics/freight coordination tools.
- Ability to work independently, take initiative, and solve problems with a client-first mindset.
- Comfortable working in a fast-paced, team-oriented environment.
- Familiarity with tradeshow industry practices, general contractor procedures, and show service estimating and ordering
Working Conditions
- May involve working outside of traditional business hours to meet show deadlines.
- Must be comfortable working in both office and warehouse settings.
- Hybrid Schedule: In-Office Wednesday & Thursday
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Portables Account Manager employer: Elevation3D
Contact Detail:
Elevation3D Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Portables Account Manager
✨Tip Number 1
Familiarise yourself with the tradeshow industry and its specific practices. Understanding the nuances of portable exhibits and fulfillment processes will give you an edge in conversations with our team and demonstrate your genuine interest in the role.
✨Tip Number 2
Network with professionals in the events and tradeshow sector. Attend industry events or join relevant online forums to connect with potential colleagues and gain insights into the latest trends and challenges in account management.
✨Tip Number 3
Showcase your organisational skills by preparing a mock project timeline or inventory management plan related to portable exhibits. This practical demonstration can highlight your ability to manage multiple deliverables effectively.
✨Tip Number 4
Research our company, StudySmarter, and understand our workflow system, Ellie. Being knowledgeable about our tools and processes will not only impress us but also help you articulate how you can contribute to our team's success.
We think you need these skills to ace Portables Account Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in account or project management, especially within the tradeshow, events, marketing, or fulfillment industries. Use specific examples that demonstrate your organisational skills and ability to manage multiple deadlines.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the Portables Account Manager role. Discuss how your background aligns with the key responsibilities outlined in the job description, particularly your experience with client management and logistics coordination.
Showcase Communication Skills: Since strong communication is crucial for this role, ensure your application reflects your written and verbal communication abilities. Use clear and concise language, and consider including examples of how you've successfully resolved client issues in the past.
Highlight Technical Proficiency: Mention your proficiency in Microsoft Office Suite and any experience with asset management, CRM, or event management platforms. If you have familiarity with logistics or freight coordination tools, be sure to include that as well, as it’s relevant to the position.
How to prepare for a job interview at Elevation3D
✨Show Your Organisational Skills
As the role requires managing multiple client deliverables, be prepared to discuss your organisational strategies. Share specific examples of how you've successfully juggled various projects in the past, highlighting your ability to prioritise tasks effectively.
✨Demonstrate Strong Communication Abilities
Since this position involves acting as the primary point of contact for clients, it's crucial to showcase your communication skills. Practice articulating your thoughts clearly and concisely, and be ready to provide examples of how you've resolved client issues or facilitated collaboration between teams.
✨Familiarise Yourself with Industry Tools
The job mentions experience with asset management and event management platforms. Make sure you research and understand these tools, particularly any that are similar to Ellie. Being able to discuss your familiarity with such systems will demonstrate your readiness for the role.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities in a fast-paced environment. Prepare scenarios where you've had to think on your feet, manage logistics under pressure, or improve processes. This will show your potential employer that you can thrive in their dynamic setting.
